Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,042 Topics
  • 9,009 Replies

2042 Topics

A
Newbie
alimerchant0303Newbie
asked in Device & Phone Support

Phone number hasn't switched after 3 days

I transferred from my old sim to my new ID sim 3 days ago using my PAC code.My phone number has still not changed from the temporary one.I have tried turning my phone off multiple times.

1
Lauren
iD Mobile Employee
1 month ago
E
Newbie
elpestoNewbie
asked in Device & Phone Support

password change problem (app)

When i try change my password, it says my password cannot contain symbols, however, my new password does not, but my pre-given password has a symbol, and therefore i cannot change my password at all.

10
Lauren
iD Mobile Employee
1 month ago
Patrycja Figlarska
Newbie
Patrycja FiglarskaNewbie
posted in Device & Phone Support

I can't call abroad

Hello,I have the international option turned on, but I cannot call Polish phone numbers, what should I do to be able to do so?

3
Lauren
iD Mobile Employee
1 month ago
A
Civilian
Abigail_98Civilian
asked in Device & Phone Support

Swapping SIM card whilst abroad

I’m currently in Spain and I have bought a prepaid plan here that I want to put in my phone (since I need a Spanish number for certain purposes). However, I also need to use my UK number for some things and I want to swap between the two SIM cards occasionally when needed. Is there any problem with this, its important that my old UK sim still works when I put it back in whilst abroad.

2
Lauren
iD Mobile Employee
1 month ago
Caroline Frandsen
Civilian
Caroline FrandsenCivilian
asked in Device & Phone Support

No replacement sim

No replacement sim recieved with phone  

1
Lauren
iD Mobile Employee
1 month ago
Kieran Fish
Newbie
Kieran FishNewbie
asked in Device & Phone Support

data usuage

My data hasn’t reset at the time it should have so it’s looking like I’m using one months data for in total a month and a half

1
Lauren
iD Mobile Employee
1 month ago
A
Newbie
ArrrrrrghNewbie
asked in Device & Phone Support

PAC Fraud - No Help From ID Mobile

Received a text message saying that my SIM activation was in progress and then lost signal. Came as a bit of a surprise as I hadn’t changed SIM cards.Straight onto the online chat and informed that my number was in use and had been calling my bank. Assured that the number had been blocked (I now know this wasn’t the case as it will still in use by scammers after the end of the chat message).Advised to get a new sim card and swap it back and assured that the scammers wouldn’t be able to reverse this.After completing this regained control of my phone number.Next day another text message saying that my switch request had been received. Straight back on to online chat to be told that my concerns would be forwarded to the ‘technical team’ and they would get back to me with in 24 - 48 hours. Pointed out that this needed to be escalated urgently only to get the same response. Of course 3 hours later my number has been ported elsewhere with no intervention from ID mobile to prevent it.On the o

1
Lauren
iD Mobile Employee
1 month ago
B
Newbie
Bladezy88Newbie
asked in Device & Phone Support

Depositing to sites

When I try to deposit money to a gambling website where it is pay by phone (gets added to you phone bill), it just gets an error. Is this something that is not possible on iD? 

1
Lauren
iD Mobile Employee
1 month ago
L
Rookie
LeytonLadRookie
posted in Device & Phone Support

5 Digit Text Numbers - I cannot send them

I have been trying to get this problem sorted for some months but so far iD have failed.I have tried to text two different 5 digit text numbers (one is the BBC sports page number, the other is TfL's bus arrival update number). They just keep spinning and eventually fail.My Premium setting is on and set at £25 so no issue there. iD keep asking me to send examples implying they can't think of an explanation at their end. I have done but it does feel that whenever I give examples, the shift the goalposts and ask for info in precise formats.I notice other people are having similar issues but all iD seem to do is send scripted replies. A friend of mine also on iD is able to message 5 digit numbers, so it must be an issue with the company's settings for my account.I never had this issue with EE so it is NOT my phone, before anyone asks or suggests.

16
L
Rookie
1 month ago
Patricia Lenci
Newbie
Patricia LenciNewbie
asked in Device & Phone Support

Unable to make phone calls when roaming

I'm at the moment roaming in Madrid. No problem with mobile internet connection and data. Unable to make phone calls. All are answered by a message saying that the number is not possible. 

1
Kash
iD Mobile Employee
1 month ago
T
Newbie
talbo41Newbie
asked in Device & Phone Support

stolen sim

My sim has been stolen around 6 days ago need new one

1
Kash
iD Mobile Employee
1 month ago
P
Newbie
PhilipsaltNewbie
asked in Device & Phone Support

Phone keeps going to emergency calls only

My phone keeps going to emergency calls only. Never happened with O2 having just changed to iD mobile it's really frustrating especially when trying to keep in touch with Important hospital appointments 

3
Kash
iD Mobile Employee
1 month ago
Thomas Watt
Newbie
Thomas WattNewbie
asked in Device & Phone Support

Text

Every time I send a text on my new phone it says ill be charged for this! Can anyone help? 

1
Kash
iD Mobile Employee
1 month ago
Ferg Keith
Newbie
Ferg KeithNewbie
posted in Device & Phone Support

PAC Code not processed properly

Hi. The pac code provided when I switched to ID mobile was not processed properly and I'm still getting billed by my previous supplier. They need id mobile to reprocess this new pac code to resolve this and refund me.The new pac is 

1
Kash
iD Mobile Employee
1 month ago
Susan Edwards Foster
Civilian
Susan Edwards FosterCivilian
asked in Device & Phone Support

ordered for daughter

I started a contract for my daughter in my name, I’m worried about setting her phone up through my iPhone as in giving pac code as she wants to keep her old number, sounds stupid maybe but if I do it through my phone will it interfere with my iPhone in any way, I don’t know how you would know it’s for her phone and not mine, 

1
Kash
iD Mobile Employee
1 month ago
Is Lex
Newbie
Is LexNewbie
asked in Device & Phone Support

new sim

I have received a SIM with my new phone but it's broken. How do I get a new one

1
Tom
iD Mobile Employee
1 month ago
Yana Spana
Civilian
Yana SpanaCivilian
asked in Device & Phone Support

People cant call me

Transferred my old phone number to ID recently, but people cant call me it says incorrect number. I can call and message and I have a mobile data

1
Tom
iD Mobile Employee
1 month ago
B
Civilian
BrianhumpCivilian
asked in Device & Phone Support

new sim no

My new sim isn’t registering in my phone. old sim does but the new one is saying no sim.

4
Tom
iD Mobile Employee
1 month ago
S
Newbie
sfarookNewbie
asked in Device & Phone Support

Wifi calling not working on Samsung galaxy Note 10 + 5g

HI,Have been with id mobile for a while now and happy but the signal is terrible inside our home compensated thus far due to wifi calling which was working flawlessly on Samsung galaxy Note 8. But I recently changed to Samsung Glaxy Note 10+ 5G phone and the wifi calling has stopped working on it. I know it is not a phone issue because it iw working fine on a vodafone sim, The strange thing is wifi calling option is ticked and all but the phone does not trigger the wifi access to call when it should. The phone is fully updated to the latest software (as said earlier I tested it on my friend’s Vodafone sim and wifi calling works fine on the phone)Someone tells me I need a new sim because I now have a 5G phone. Is that correct? 

15
G
Rookie
1 month ago
Kev James
Newbie
Kev JamesNewbie
asked in Device & Phone Support

xiaomi 14, no 5g

Hi all I've just bought a new Xiaomi 14, but I'm not getting 5g as I was previously on my Moto edge 30 ultra.Is there a quick fixThanksKev

3
Tom
iD Mobile Employee
1 month ago
M
Newbie
Merfyn HughesNewbie
asked in Device & Phone Support

not able to receive international calls or OTP messages from America

I have been speaking to an US company who tried calling me back and also sent me OTP which did not come through.

9
Tom
iD Mobile Employee
1 month ago
Alan Warne
Newbie
Alan WarneNewbie
asked in Device & Phone Support

why does my data not work correctly until i get to WiFi

I drive all day around my town and have delays in my what's app etc but when I get home I get my emails and more texts when connected to the WiFi why is this.I'm using a Google pixel pro 7 any help would be appreciated.I have rebooted various times never had issues like this on O2. 

1
Tom
iD Mobile Employee
1 month ago
Thomas Francis
Civilian
Thomas FrancisCivilian
asked in Device & Phone Support

cancellation

Have a sim only that I want to cancel, it's still packaged up as it took well over a week to arrive.It doesn't show on my account either, within the 14 days.

1
Tom
iD Mobile Employee
1 month ago
S
Newbie
SpriceyNewbie
asked in Device & Phone Support

New to ID. No contract Confirmation or Transfer Start Date Received

I am in the process of transferring from EE to ID and porting my existing number. New handset and contract bought on-line via Carphone Warehouse on Monday during which I provided the PAC code. Collected handset on Tuesday in store. I was advised I would receive contract details via email plus confirmation of the number transfer date. 2-days later and I haven’t heard anything (checked spam too), so I am still on my old handset and contract with EE and with no indication that anything is happening at all. Any advice as to how to fix this would be appreciated (I have also messaged ID via X but not heard back).

3
Tom
iD Mobile Employee
1 month ago
L
Newbie
LthorneNewbie
asked in Device & Phone Support

Proof of usage for insurance

Hi,I need proof of usage for insurance purposes, how do I get this? I have the IMEI number for the device. Thank you,Leah

33
Tom
iD Mobile Employee
1 month ago
Terms & Conditions
Why iD Mobile?