Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,006 Topics
  • 8,916 Replies

2006 Topics

L
Newbie
Lukeyyy07Newbie
asked in Device & Phone Support

Cant text my partner who is abroad? Error 0

Hello my partner has gone abroad to an EU country. We both have UK phone numbers and can text fine in the UK.When I try to text while she is abroad all I keep getting is unable to send error message 0.She can text me which is strange but I can't text her.I have an unlimited plan with every option turned on in my account. My bill cap is also set at £20 so should be space if it was going to charge me. I have also tried two sms apps Google and Samsung. (Phone is s23plus)Can anyone advise why I can't text?

2
andewhite
Legend
13 days ago
Jesse1234
Newbie
Jesse1234Newbie
asked in Device & Phone Support

How on Earth do I get a replacement SIM?

This is insane. Never use ID Mobile!I had my phone stolen on a weekend. On the Monday I ordered a new ID Mobile SIM card via Currys as it suggests you do on this very website. After 2 days or so the SIM card arrived at my local Currys store so I picked up the SIM. You can only purchase pre-paid pay-as-you-go ID Mobile SIM cards from Currys, but since it said it on this website I assumed they could simply switch your number over to the new SIM. Bare in mind, I had already blocked my old SIM and handset via the ID Mobile user online portal. You can’t order a new SIM card directly from the user portal like every other mobile phone network in the country. You also can’t activate a new SIM manually via the user portal, you have to talk to an agent via ID Mobile’s Live Chat. So I went to the Live Chat module and got through to an agent who said they can activate my new replacement SIM for me, so I read out the code on the new SIM card and the agent said it might take up to an hour to take ef

8
Tom
iD Mobile Employee
13 days ago
S
Newbie
Steelmen91Newbie
asked in Device & Phone Support

DATA ROAMING NOT WORKING IN FRANCE

Data is not working in France. I can make phone calls and send text messages but I’m unable to use data. Can anyone advise on how to fix this issue?

4
Tom
iD Mobile Employee
14 days ago
Radu Novac Florin
Newbie
Radu Novac FlorinNewbie
posted in Device & Phone Support

i have accept??

[REDACTED]

2
Tom
iD Mobile Employee
14 days ago
Joshua Rafc Richardson
Civilian
Joshua Rafc RichardsonCivilian
asked in Device & Phone Support

otder?

I'm just wondering If I was accepted 

2
J
Newbie
15 days ago
Sharon Postill
Civilian
Sharon PostillCivilian
asked in Device & Phone Support

new data

I have changed my plan for more Data which it shows new plan but still no Data

1
Tom
iD Mobile Employee
15 days ago
M
Newbie
MiratNewbie
asked in Device & Phone Support

UPGRADE: PARCEL RETURNED TO CURRYS BY DPD FOR NO REASON

Hi everyone,I received an email yesterday at 08.35 from DPD, regarding my new phone saying that, it's due to be delivered the 4th of March 2024 between 09:48-10:48. Then I received another email on the same day at 09:03 saying that my parcel will now be delivered on Thursday 7th March between 08:00 - 12:00. Then today by coincidence I checked the status of the parcel in DPD's website, surprised by this message, "Your parcel is on its way back to Currys", without any notification or explanation  from ID MOBILE OR CURRY’S OR DPD. I have been already charged for the upgrade to new phone. I couldn't find anyone to contact via App or even email/Phone number, even my sim was blocked as i ordered a new one. I’d be grateful if someone can help to find out regarding this serious issue as it is really confusing. Many thanks Mirat 

4
Tom
iD Mobile Employee
15 days ago
C
Newbie
Charliecracker77Newbie
asked in Device & Phone Support

network issues

Is anyone else having trouble calling out/using internet as it keeps going through to payments and then tells me it's all up to date - which it is. Furthermore I can't seem to access live chat to speak with anyone?  I've had to report my phone as lost as I feel it may of been hacked.…  Anyone else having issues? Thanks

1
Kash
iD Mobile Employee
17 days ago
M
Newbie
Martin MasonNewbie
asked in Device & Phone Support

issues after paying bill on time

After paying bill any call i make id mobile says thankyou for calling our customer payment line all your bills have been paid then hangs up. Not happy with id as i need my phone for work tomorrow.  Also i cant log in on here unless i use my facebook seems like an attemot to gain access to ones facebook page thats red flag for me. An if anyone can tell me why they dont have customer support line for people with autism is unacceptable. It seems since the updated app started all these problems started. Any help greatly appreciated thankyou in advance for your time an patience. Also cant recieve email password resets even though i knoq my password is correct. 

1
Kash
iD Mobile Employee
17 days ago
J
Newbie
JodiekNewbie
posted in Device & Phone Support

bill

I need my bill changing to the 26.04.2024 not the 10th of every month! 

1
Kash
iD Mobile Employee
17 days ago
J
Newbie
JodiekNewbie
posted in Device & Phone Support

not happy!

Hi,  I am not happy with changing to id mobile, I do not like how there is no contact number for me to speak with anybody and all online chat?  my pac code can not be changed over until 02.04 and my first payment for my bill was originally 26th of every month now changed to the 10th? I want to speak with somebody about this?? 

1
Kash
iD Mobile Employee
17 days ago
L
Novice
legerdemainNovice
asked in Device & Phone Support

Can't access the iD mobile website.

Hi,I'm unable to access the iD mobile website, just the community. I was planning on raising a complaint through the live chat support, but I'm getting the following error when visiting idmobile.co.uk. "The requested URL was rejected. Please consult with your administrator.Your support ID is: 6399071886524852097" Anyone from staff able to advise? Thank you.

4
Kash
iD Mobile Employee
17 days ago
Z
Newbie
ZazujNewbie
asked in Device & Phone Support

extremely poor network coverage getting worse

I've been with ID mobile since October 2022 and have a pixel 7 pro handset, I noticed the signal was poor but I checked the coverage which claims the city centre I live in (Cambridge) should have good indoor and outdoor signal so I assumed it was temporary issue. This seems to have progressively got worse over time and has never improved, I've travelled all over the UK and it's totally patchy and I can pretty much only make calls outside.My partner had the same handset on Tesco mobile and has no issues anywhere. I'm now moving to Norwich, there area is also listed as having good signal inside and out with 5g, in reality i can maybe 2 bars h+ so I'll have to rely on WiFi. I'm not sure I can cope with this, my contract is up on 11 Oct 2024 but I'll need signal until then. What options do I have? I can't afford to pay for another contract just to make phone calls or use the internet on my mobile... I pay for 50gb data unlimited texts and calls.

10
Kash
iD Mobile Employee
17 days ago
I
Newbie
id-mobNewbie
asked in Device & Phone Support

Fraud account

Hello, a fraudulent account has been set up under my name. Please can you contact me to discuss this, thanks.

2
Kash
iD Mobile Employee
17 days ago
Adam Hall
Civilian
Adam HallCivilian
posted in Device & Phone Support

barred account

I need to pay my bill but my account is barred 

1
Kash
iD Mobile Employee
17 days ago
Michelle Black
Newbie
Michelle BlackNewbie
asked in Device & Phone Support

Phone back on

How long does is take for my phone to be turned back on after my payment was made 

1
Kash
iD Mobile Employee
17 days ago
Daz Smith
Newbie
Daz SmithNewbie
asked in Device & Phone Support

safe search

Hi can someone turn safe search of for me . Had it turned of when I joined but today it’s back on 

1
Kash
iD Mobile Employee
17 days ago
D
Rookie
DaisylouRookie
asked in Device & Phone Support

New SIM card not arrived

New SIM card ordered 10 January 2024. Still not arrived. Card required as had difficulty making/receiving calls. 

21
Kash
iD Mobile Employee
17 days ago
Shanel Murray
Newbie
Shanel MurrayNewbie
posted in Device & Phone Support

double charged

To whom it may concern: Hi, nice day. This letter is in response to a recent transaction. I received two charges of £33.04 on my monthly contract yesterday. Initially, it claimed that the payment failed, so I tried again. When I checked my balance, I noticed that two payments had gone through, and the ID mobile app showed that two payments were made successfully on the same day. Please grant me my return for the second payment. 

1
Kash
iD Mobile Employee
17 days ago
Rebecca Rowland
Civilian
Rebecca RowlandCivilian
asked in Device & Phone Support

pac code didnt work

I recently switched to ID mobile, I was given a new number and told I needed to get my PAC code from my old provider to keep my number.I did this and it said it had switched, the phone now has a primary and secondary number (my old number ending 0784 and new number ending 5115) my old number is listed as the primary one and is the one that can be found on my ID mobile app. However it doesn’t appear to have any signal or connection?? Instead my secondary number is the only number I can dial out on or be called on.Please can someone advise on how to fix this as I can’t be contacted in that number and the bank need to ring me for me to get access to my online banking 😭😭😭 absolute nightmare 

1
Kash
iD Mobile Employee
18 days ago
J
Newbie
JaybceeNewbie
asked in Device & Phone Support

Are ESims due anytime soon

Just looking for an update on the esim situation. I was told when I got my phone mid last year that they would likely be available either when the new iPhone was released or by Christmas. 

1
Kash
iD Mobile Employee
19 days ago
J
Civilian
JH1Civilian
asked in Device & Phone Support

Porting Help - Strange things happening? Failed port maybe?

I requested my port from O2 to ID last week, and 25th was the confirmed port date. Today I have been left with a strange situation and it is leaving me without work or personal use.I have tried to get onto ID live chat, I sat there for nearly an hour at 6pm and no chat box appeared? I couldn’t find a telephone number to call other than complaints? I am just stuck without any help!I think the port has failed? I can receive calls from people on the Three network, but cannot receive any calls from any other network? For example, O2 customers are told the number doesn’t exist or the call just fails to connect. I cannot send SMS messages but i can receive them from Three network users, but cannot receive them from any other network. The number showing when inserting the sim, no matter which phone i put it in, i have tested on 3 phones, still shows the original temporary ID number? iMessage says the numnber doesn’t belong to my phone?I have reset the device, reset network settings, switched

3
Kash
iD Mobile Employee
20 days ago
Harry Croft
Newbie
Harry CroftNewbie
asked in Device & Phone Support

New SIM Doesnt Work

I have received a new SIM today for a new contract, I have put it in my unlocked phone and it hasn’t worked. I’ve put it in a phone that I know works on iD and it still doesn’t work. Please assist. 

1
Kash
iD Mobile Employee
20 days ago
Richard Downes
Newbie
Richard DownesNewbie
asked in Device & Phone Support

iphone 14 pro

Will you get anymore in stock or are they fully discontinued? iPhone 14 pro

3
Kash
iD Mobile Employee
20 days ago
C
Newbie
cck1373Newbie
asked in Device & Phone Support

Can't register / Log In/ Receive Texts

Not receiving Texts and although i am sure i already registered ID Mobile LogIn won’t recognise me.  When i try to register again it won’t recognise the original ID Mobile Number or thenumber that i wanted to transfer over from old provider.  I can’t get into anything on myID Mobile.  Getting so frustrated now after 3 days of trying and i am wondering why i joined ID Mobile.  

1
Kash
iD Mobile Employee
20 days ago
Terms & Conditions
Why iD Mobile?