i have had confirmation email contract summary no information saynig not accepted if you get a contract summary does that mean you are accepted

Hi ​@Kevin1982 

Thanks for getting in touch. 

Once you have been accepted you will receive a welcome information with details of your account/plan. 

You will also then receive tracking details for the delivery of your order. 

Natalie 

I ordered the 5 of last month then contacted 2 days laster on the chat thing the person I was speaking to said the phone i was after was in stock till the 25th of last month so I contacted again yesterday and they said there was no information 

I haven't had a email to say refused 

Thank you for your reply. 

Can you please confirm which handset you ordered? 

Natalie 

Samsung s25 the contract summary at the to is the phone

Hey there ​@Kevin1982, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler