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Find out about the latest devices available and get any help you may need with your device settings

2097 Topics

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Kieran ReseighNewbie

asked in Device & Phone Support

nee phone contact

I want a new phone and contact bit it's not letting me

Dianabasi AkpanCivilian

asked in Device & Phone Support

PAC from vodafone to iD Mobile

Good afternoon I had sent you my PAC details for my number 3 weeks ago, but these have not yet been done by you. I’m kindly requesting could you urgently change my number to the number below. Please see the details below: Could you let me know when it’s updated. My iD Mobile number is and needs to be changed to urgently.My other email is Thanks. Dianabasi Akpan

simondeutschNewbie

asked in Device & Phone Support

Transferring current SIM to replacement phone

My iphone broke. If I get a replacement, can I simply swap the SIM card over? Do I have to do anything or wait for it to register to the new device?

Bruce EwanNewbie

asked in Device & Phone Support

Lost Number

I recently took out a sim only deal with i mobile, but as the id sim was not compatible with the samsung flip phone, i spoke with id within 48 hours of taking the contract out to cancel and she assured me everything was fine and as i hadnt used the sim i would not get charged.Now i am being chased for not paying my direct debit !!!i do not have the phone number so cannot access any complaint procedure or my account etc etc What do i do

asked in Device & Phone Support

Cannot send text messages

Hello. I am in the process of moving my iD SIM to a new phone. I thought I was doing OK, but now I cannot send text messages. it just comes up “Resend”. I have turned the phone off and on again. I have checked my settings. I have deleted the most recently installed app. I have backed them up and restored them. I’ve turned the wifi off and on again. I have checked for updates. Please can you help me send a text message as I do not know what the problem is.PS: I’m sure it worked last night when I first moved the SIM. Is there a network issue?Also it is a OnePlus phone.

SD56Newbie

asked in Device & Phone Support

Poor reception recently

Hi - I’ve been with ID for quite a few years without any problems. But over the past 2-3 months, I’ve found it almost impossible to get mobile reception (4G) in the house (we haven’t moved). It used to be I had reception 90% of the time; now it’s less than 10%. Postcode is DG2 0TD. How can you help?Thanks.

BarringtonCivilian

asked in Device & Phone Support

missed call notifications

Hi. I fly a lot so my iPhone is in airplane mode daily. If someone tries to call me I never get a notification to say I’ve missed a call. with previous providers I would get a text message advising if a missed call. This can be quite annoying as I don’t know who may have tried to contact me whilst I was unreachable. Is there any settings I might be missing?! cheers.

asked in Device & Phone Support

System not accepting my request to port number

I have tried to get my number moved from my previous contract with EE but the iD system is not accepting the information I input.Please can someone from iD contact me to get this resolved? Otherwise I will have to cancel my iD contract.

asked in Device & Phone Support

swapping numbers between 2 sim

Hi. I have signed up to another network as signal for ID on my phone when imeorkj g is very poor! I have signed up to Three as its a bit better somewhat.. so I’m wondering if I can swap numbers over my number on ID is my number I had before I joined ID.. to Three.. will I get number assigned to this ID network so I can give my ID to my son to use instead of Three network. I use my number with work..

Bradley LANewbie

asked in Device & Phone Support

Unable to receive calls/texts

Hi, I was wondering if anyone would be able to help, I've recently transferred from Vodafone to iD, the switch went through with my old number on thr 12th December. At the moment I am able to use data and make phone calls/texts messages but I am unable to receive them, all I get is "the number you have dialled is not recognised, please check the number and try again." I've spoken to the live chat advisors, who have sent me a new SIM card but this hasn't resolved the issue. The handset is a S21 ultra.Edit: My friend who is also on iD was able to call me so it looks like its just other providers Many thanks, Bradley

spessexCivilian

asked in Device & Phone Support

Phone not receiving incoming calls - just going to voicemail

I’ve just joined ID, my number had ported across but I cannot receive any calls! Everyone who calls me goes straight to my voicemail (the phone does not ring and I have no notification that anyone has tried to call). I’ve even tested this from one of my other mobiles and it gos straight ti voicemail 😡Also does customer support even exist, as Live Chat does not work (it doesnt even appear) and there are no other provisions for contact? 😡😡😡I’m on a Google Pixel 6 and have followed all ID instructions.PS I can make outbound calls without issue.

Bex BarracloughCivilian

asked in Device & Phone Support

locked phone

How do I know if my phone is locked to ID

asked in Device & Phone Support

Am not receiving verification texts from Slovenia?

Hi All,I’ve tried asking on chat and got nowhere, but I’m not receiving any verification texts from my bank in Slovenia and they think it could be ID blocking them. Is that possible? I don't have them blocked on my phone and this isn't the first time this has happened..

Annie NewsteadCivilian

asked in Device & Phone Support

Calls cut off mid call "sorry, the number you have dialed has not been recognised"

I have been with ID Mobile for about a month. I am currently in Belgium. I have an iPhone 8 Plus. When I call a uk number, I get through and am talking to the person I have called, when a voice says “sorry, the number you have dialled has not been recognised” and then cuts off.My husband has just tried to call me (to see if I can receive calls) and I hear a voice saying “sorry the number you have dialled has not been recognised … “. It then goes straight to voicemail.Is this a network problem? The network says BASE on my phone (that’s the one it automatically goes to). I have not problems using mobile data.Is this a problem with the APN? I don’t appear to have access to adding a new APN (having looked up on the ID Community for similar problems).I’d be very grateful for some advice. Thank you.

Keith sandhamNewbie

asked in Device & Phone Support

iphone 12

I sent the iPhone 12 back to I'd mobile with the address

Yusuf RasoolCivilian

asked in Device & Phone Support

upgrading

I was to trying to upgrade my contract and it went twice first time said prefer didn’t go through then second trying it went through but I received two order confirmations under two different order numbers

Drew GorinNewbie

asked in Device & Phone Support

recieved phone but it wont turn on

HiI purchased a iphone from your company which arrived today but I won't turn on.What should I do?Thanks Drew

asked in Device & Phone Support

cannot send sms text messages

I joined Id mobile beginning of November, moved across my old three number to the new sim and handset from Id Mobile. Ever since I have not been able to send sms texts to android phones. I can make and receive calls, use iMessage, data is all fine and receive texts from Androids but I cannot text them back, the message just keeps saying not delivered in red and “message sending failure”. I have raised this issue on live chat twice and was told to wait 72 hours for the tech team/ complaint team to respond, to which they haven’t. I then re contacted live chat and asked for a new sim to be sent out to try that in case the sim was faulty, I put new sim in and it’s still the same. Took the sim out, phone off for half an hour and back in and still not working. I have the iPhone 13 and I have done all of the reset network settings and all the usual tests by turning off iMessage and on again, putting phone into airplane mode etc, full network resets everything and still not working. The phone

Ahmed5351Newbie

posted in Device & Phone Support

puk

Hi is it Ahmed El-Busaidy I needs code of puk. I can you help me thanks

Ahmed5351Newbie

posted in Device & Phone Support

PUK

Dear id Mobile it is Ahmed el-Busaidy I just need a code of PUK please thanks you for you supporting

John AshcroftNewbie

asked in Device & Phone Support

PAC Code

I have tried for the last 2 days to get a PACCode from ID by text and online all I get is error message my daughter has tried also same thing Im a little bit P**sed of now I need the pac code to keep my mobile nubmerI was blaming the tremours in my hands but my daughter cant even get It

Chris-netRookie

asked in Device & Phone Support

call forwarding won’t turn off

I turned call forwarding on during the problems on Friday 1st December 2023 & now it won’t turn off or change to an alternative number. looks to be an issue within ID. even ##21# won’t cancel it, I get error performing request unknown error I contacted support on Sunday who said id get an answer within 48hrs. So far no response from ID. any suggestions?

asked in Device & Phone Support

Samsung A54 locked, need help

I've forgotten pin pattern on phone & now I can't do anything with it. Tried to do factory reset but cannot get the phone powered off. Someone please help.

RH0212Newbie

asked in Device & Phone Support

issues with network coverage

I've been using ID mobile for approx 3 years now and never really had an issue. For the last 3 or 4 months, I've noticed that the signal is very poor and I can barely make any calls. I haven't moved but I can't get signal or make calls anywhere in the house anymore. I can still see I have 1 or 2 bars of signal so not sure what has happened. Tried turning phone off and back on and even tried to reset network settings which seems to have made it worse. I've also turned 5g off (as per an article I saw on ID'S website).Any help would be great - it's getting really annoying that I can't make phone calls in the same house that I've had no issues in for the last 3 years.

NataliemyaCivilian

asked in Device & Phone Support

help please harrasment with crime number please help me

I need to change my number I have a crime reference this need to happen ASAP please help me

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