Devices

Find out about the latest devices available and get any help you may need with your device settings

2090 Topics

Sean Cogley
Newbie
Sean CogleyNewbie
asked in Device & Phone Support

Need customer support urgently

I need to have contact with customer support urgently. ID have lost my phone number. I need to retrieve it.If not I need the complaints procedure and my rights, compensation, etc.This is a incredible error they have made and it is not being rectified. I cannot get a contact with customer support.Please help

16
Kash
iD Mobile Employee
4 months ago
K
Newbie
Kenners1977Newbie
asked in Device & Phone Support

Texting competitions

I was able to text competitions but can no longer do this.  I have set a cap and have premium turned on.  Please can you let me know what I need to do to sort this out? 

1
Kash
iD Mobile Employee
4 months ago
D
Rookie
Daisy4242Rookie
asked in Device & Phone Support

switched from three to id

Hi why can’t I make calls when out of the house and why does my phone cut out after 2 hours 

13
Kash
iD Mobile Employee
4 months ago
Eden W
Newbie
Eden WNewbie
asked in Device & Phone Support

Phone has reverted to original number

I recently used an e-sim whilst on holiday in America and when I came back to the UK, I removed the e-sim. My network immediately began working fine, but my phone number changed back to the original number at the beginning of my new contract. I had used a PAC code to keep my old phone number, which was working fine until the e-sim. I am now having trouble receiving some text messages. How can I re-instate the phone number that I want to use?

1
Kash
iD Mobile Employee
4 months ago
W
Newbie
Waqas Ul MananNewbie
posted in Device & Phone Support

i try multiple times to set that deal unable to do

Hi i found ID mobil gives you amazing deal Samsung S22 128Gb £20 per month. I can not go through pay by card due to address.Stevenage we bought that house we moved here 4months ago. Stevenage we were living as rental property we lived there 1 year 4months.Stevenage I lived 3 year and 8 months with my relatives.please help me even before when I try to contact you I received an email but I can’t go through    

3
Kash
iD Mobile Employee
4 months ago
B
Newbie
Byron29Newbie
asked in Device & Phone Support

iPhone 11 hotspot not working/showing up on devices

Have tried all suggestions to try to get hotspot working….nothing so far has worked! Trying to use hotspot to connect NowTv and Amazon Fire but hotspot not showing up so cannot connect….any help/suggestions?

1
Kash
iD Mobile Employee
4 months ago
Julie Travis
Newbie
Julie TravisNewbie
asked in Device & Phone Support

How to turn on roaming when the child's phone is already abroad on a school trip?

My child is in France on a school trip but his phone is basically useless.  If I try to sign in to iD, it tries to send a code to HIS phone!! Obviously that's not going to work. I am the adult acc holder and am in UK but my own phone is not iD. How can I turn on roaming for him. I can't even text him to tell him how to do it on his phone himself. I thought he would automatically have roaming.  

5
Tom
iD Mobile Employee
4 months ago
P
Newbie
PeterMIngsNewbie
asked in Device & Phone Support

My old phone number hasnt been transfered, I sent my PAC code and my account started on 20/12/23

I recently bought a new handset and sim card package and received both on 22/12/23.I included my PAC code details (VUK713106) when I placed my order online.My IDMobile account number is 13426250I have tried to change my phone number via my account page but have been unsuccessful as I have never received a transaction number.Can you help please?

1
Tom
iD Mobile Employee
4 months ago
T
Newbie
TimgearsNewbie
asked in Device & Phone Support

Switched from Sky (PAC Provided at purchase) - New iPhone

Hi Community, Moved old mobile number across to ID from Sky using PAC code, new iPhone and contract. Still have my old iPhone, but now have old Sky sim, and new ID sim. ID account dashboard is showing ported number 👍  Do i use the new sim or old sim?Old sim when in new phone is still showing Sky as the network provider.New sim is showing ID as the provider, but we are unable to take calls.  

1
Tom
iD Mobile Employee
4 months ago
A
Rookie
AlarmingRookie
asked in Device & Phone Support

Move my old ID phone number to new SIM

Hi. My phone was stolen and I have blocked it. It was a SIM only ID deal.I have just got a new phone and contract with ID - & new ID SIM but I do not know how to move my old number across to my new phone / SIM?can anyone help please?  

6
Tom
iD Mobile Employee
4 months ago
Ieuan
Newbie
IeuanNewbie
asked in Device & Phone Support

i ordered a sim card a while ago and it still hasn't arrived

i ordered a sim card a while ago and it still hasn't arrived 

5
Tom
iD Mobile Employee
4 months ago
Emma Kearney
Civilian
Emma KearneyCivilian
posted in Device & Phone Support

just joined id and my number hasnt switched to sim yet also cant create an ccount on the app

Hi I took out a new contract with ID and In currys they got my pac code to swap my number over, it's not happened yet and wondered when it would. Also I'm trying to set up an account on the app and it isn't sending a code so I can do it 

1
Tom
iD Mobile Employee
4 months ago
M
Newbie
Mmurray888Newbie
asked in Device & Phone Support

PAC CODE ISN’T WORKING

I’ve switched from O2 to ID mobile and I’m unable to change my old number to my new phone. I have entered my PAC code, old number and new number into the ID mobile PAC code system and it isn’t working. Every time it says there’s an error. I’m not sure why all the details are correct. I have also not selected a date. I have used the number starting with 4 also. Haven’t received a message to tell me switch is on the way.

1
Tom
iD Mobile Employee
4 months ago
Robbie Barton
Newbie
Robbie BartonNewbie
posted in Device & Phone Support

fraud

I have had a contract set up in my name and address, i have no knowledge of this and its also happened with the company Three also, this happened a couple months back but i just cancelled the direct debit not thinking anything of it but have now had a letter for a payment, the contract isnt mine i have not set it up

1
Tom
iD Mobile Employee
4 months ago
C
Rookie
CoullkRookie
asked in Device & Phone Support

iphone se not able to access data roaming in La Reunion

I read the other people who have had the same issue and the solution seems to be to change the APN to ID.Unfortunately my phone does not give me the option to make this change.  IOS 17.1.1Can anyone help?  Telephone calls work but I am not able to use any mobile data.Ken

9
Tom
iD Mobile Employee
4 months ago
T
Newbie
Trevor WrightNewbie
asked in Device & Phone Support

APN settings for Android phone CUBOT NOTE 9

I hope someone can help I have a cubot note 9 I'm on the isle of Man I have normal calls use but cannot connect to mobile data all the usual toggles are on but nothing,so my last check are the APN settings I put my phone in the ID check settings but it did not recognise the phone can anyone help me with these settingsMany thanks  Trevor 

3
Tom
iD Mobile Employee
4 months ago
W
Newbie
WatermarkNewbie
asked in Device & Phone Support

Porting number over from Three not working

I’ve purchased a iPhone 15 with ID and went through the setup. I tried porting over her old number from three but kept in getting and error. Can you help?

4
Tom
iD Mobile Employee
4 months ago
T
Newbie
TipostranoNewbie
asked in Device & Phone Support

Re-activating SIM card after switching it off

Hi,I have de-activated my ID SIM card when I went aborad (outside EU) to avoid roaming charges.Once back in the UK I have tried to re-activate it but I have not been successfull.I have a MOTO G32 phone.When I go in the SIM Cards menu, I have SIM SLOt 1 - ID Mobile Inactive.  I toggle the button to activate it but nothing changes.In the Network settings, there is an entry that says “Mobile Network - Tap to activate ID mobile”.  I tap it but nothing changes.The strange thing is that:I put my wife’s ID mobile SIM into my phone and it all works well I put my ID mobile SIM into my wife’s phone and it all works wellIf I put both SIMs in the phone, only my wife’s SIM appears as activeIt is only when I put my SIM in my phone that it goes wrong.I have reset the Mobile set up and the baseband settings.  I have not done a full factory reset because I am trying to avoid going through the whole reset and reload apps process.Any help is appreciated.Thank you

3
Tom
iD Mobile Employee
4 months ago
G
Newbie
Goldie791Newbie
posted in Device & Phone Support

change my phone

Change my phone

2
Tom
iD Mobile Employee
4 months ago
Jane Thompson
Newbie
Jane ThompsonNewbie
asked in Device & Phone Support

Why do I keep breaking up when I'm calling someone

When I'm calling people I keep breaking up so they can't hear me. Why is this hasp often?

1
Tom
iD Mobile Employee
4 months ago
M
Civilian
Megan36Civilian
posted in Device & Phone Support

gutted

So my husband upgraded our daughters contract nearly a month ago and we have not recieved the phone yet as it has gone missing from dpd. I am just really upset as no one has been helpful in any kind of way to resolve this quickly and now my daughter is going to be without her present on christmas day. Has anyone else had this problem?

3
Tom
iD Mobile Employee
4 months ago
Dennisgaz1954
Newbie
Dennisgaz1954Newbie
posted in Device & Phone Support

4G

Hi my 4 g has stopped working can you please sort this  

2
Tom
iD Mobile Employee
4 months ago
Shaz Malik
Rookie
Shaz MalikRookie
asked in Device & Phone Support

Faulty handset return

Received a faulty phone , advised by agent to send it back and transfer old number to new provider so won’t loose my old number , sent it back approved by agent , return transaction provide by agent , agent confirmed they received the phone , and now id mobile sent bill of £962??? What ??? What for ? Bought phone online on 6/12 sent it back by 13/12 within cooling off period ? Missell by agent wrong info provide by agent to tag old number to new provider but not got the bill £962 . Is that really a fair ? Raised a complaint with agent and been advise that I should return phone to store ? Agent advised not really understanding what’s happening so passing to complaint team ? No reply from complaints . Received another email from id mobile stating your direct debit ready for £962 . What’s going on ? No one knows what they doing ? Is that really a customer services ? Send faulty phone to customer then ask to return and then send a big bill £962 to pay … wow … I’m not getting anywhere at al

6
Tom
iD Mobile Employee
4 months ago
Besjon Selimi
Civilian
Besjon SelimiCivilian
asked in Device & Phone Support

Besjon

I lost my mobile, so blocked it, now found it and need to unblock it, help, chat lines closed and help section not helpful

1
Tom
iD Mobile Employee
4 months ago
Becky Ridley
Rookie
Becky RidleyRookie
asked in Device & Phone Support

New sim - old number

Hello - I have moved over to ID mobile and when I moved over, I provided a PAC code so I can keep my old number from EE.  I wanted this change to happen on the 20th.  however it is now moved over to the new sim number when I wanted it to stay on my old one.  any ideas as I really wanted to keep the old one?  thanks 

9
Tom
iD Mobile Employee
4 months ago
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