Devices

Find out about the latest devices available and get any help you may need with your device settings

2083 Topics

Joe Barlow
Newbie
Joe BarlowNewbie
asked in Device & Phone Support

iphone imessage activation unsuccessful

iMessage activation unsuccessful. Been receiving this message now since porting my sim from EE. Number transferred over on the 9th November but has not resolved the issue. I have toggled iMessage off multiple times, reset network settings multiple times and also updated and restarted my phone multiple times to no prevail. Please point me in the right direction otherwise I will have to cancel my contract as still within the 30 days.  Many thanks 

38
Kash
iD Mobile Employee
3 months ago
Y
Newbie
yarwoofNewbie
asked in Device & Phone Support

iPhone 15 Pro Max - FaceTime and iMessage activation Issues

Hello! I really really need help… firstly I work in IT so I’m pretty clued in with how to sort these things usually, fixed many a family members phone etc… I recently took out a new contract with iD with the plan of double porting my number out to another network and back in to the new contract… I got my new 15 Pro Max in the post yesterday (the day after all the network outages with Three/ID in the UK) and basically, I've had nothing but issues activating iMessage. It was working absolutely fine on my old phone, until I swapped the SIM card into the new one, suddenly I’m getting “iMessage Activation - An error occurred during activation. Try again.” No amount of flipping the switch on and off makes any difference. I’ve troubleshooted with Apple, ID customer service, Live Chat, in store at Curry's, I’ve restored my phone to factory settings- even got a new SIM card from Curry's and swapped onto that! you name it, I’ve done it. iMessage won’t activate on either phone, with my old number

11
Kash
iD Mobile Employee
3 months ago
Fiona Louise
Newbie
Fiona LouiseNewbie
asked in Device & Phone Support

miss

Hi can I take out another mobile pls

1
Tom
iD Mobile Employee
3 months ago
Matt Briggs
Civilian
Matt BriggsCivilian
posted in Device & Phone Support

no service

My bill is up to date however I haven't been able to make a call for days  and now showing no service no sim

3
Tom
iD Mobile Employee
3 months ago
Adam Yorke
Newbie
Adam YorkeNewbie
asked in Device & Phone Support

How do I find out my IMEI number?

I have ordered oppo find x5 will I find out my imei number before the offer expires as that was my main reason for choosing a contract with I'd as a provider 

3
Tom
iD Mobile Employee
3 months ago
K
Newbie
Kmber11Newbie
posted in Device & Phone Support

about my upgrade

Id like to discuss my upgrade

1
Kash
iD Mobile Employee
3 months ago
Friday Enabulele
Newbie
Friday EnabuleleNewbie
asked in Device & Phone Support

Data not working

I have two lines for my kids.Kid A:  data working fineKid B. data doesn’t work even when sim card put in another phone including the original phone belonging to Kid A in which his data workedAny idea what the problem could be. This has been going for months since I got the sim card. data gets fully rolled because it’s never used

1
Kash
iD Mobile Employee
3 months ago
Tim Pearce
Newbie
Tim PearceNewbie
asked in Device & Phone Support

extra sim

How do I get an extra sim on my account? 

1
Kash
iD Mobile Employee
3 months ago
P
Newbie
PhildaweNewbie
asked in Device & Phone Support

invalid number

My phone will not connect to network and when I try calling the number from another phone the call is refused and I get a message to say the number is invalid

4
Kash
iD Mobile Employee
3 months ago
K
Newbie
ked239Newbie
asked in Device & Phone Support

2G always on (Android)

I understand that iD through the 3 network does not have any 2G network coverage, however I am unable to deactivate the allow 2G option on my device. This is significant as localised 2G transmitters can be set up by hackers trying to gain access to devices, and the 2G connection is far more vulnerable than 3, 4, 5G. Security experts advise turning allow 2G off. Can iD update carrier settings to allow users to disable this please? For reference, I am running Android 14 beta 5.

15
andewhite
Legend
3 months ago
S
Newbie
sadie456Newbie
asked in Device & Phone Support

ID contact number doesnt work

I need to pay my final bill and cancel my contract but every time I ring any ID contact number, it says that the number is no longer ‘in use’ and so I cannot pay and cancel. Why do none of the contact numbers work and I cannot use livechat ?

3
Kash
iD Mobile Employee
3 months ago
Donna Skinner
Civilian
Donna SkinnerCivilian
posted in Device & Phone Support

not received sim

Not received my sim yet but my husband has received his which was both ordered same day 

1
Kash
iD Mobile Employee
3 months ago
Cessair Kilty
Newbie
Cessair KiltyNewbie
posted in Device & Phone Support

non of my text messages send

Non of my text messages seem to send 

1
Kash
iD Mobile Employee
3 months ago
Brandon Hall
Newbie
Brandon HallNewbie
asked in Device & Phone Support

havent received mobile and told by dpd to raise a concern but there is no help

i need help since it’s stressing me out that i haven’t received my phone and am unable to receive the parcel since it hasn’t been scanned by dpd in over 24 hours at the depot was told to raise an investigation but don’t know how and i will not pay my contract until i receive my phone if not how do i cancel?

1
Tom
iD Mobile Employee
3 months ago
Danny Baldwin
Newbie
Danny BaldwinNewbie
asked in Device & Phone Support

upgrade issues

So I upgraded my handset last year but id are now saying I've taken a new contract and didn't upgrade so being charged twice now. Complaint as can't talk to these people over the phone. Anybody else had issues with these guys and upgrades. 

2
Tom
iD Mobile Employee
3 months ago
P
Civilian
Perks801Civilian
asked in Device & Phone Support

proof of usage

Hi I need proof of usage for my insurance claim how do I get this  Many thanks 

1
Tom
iD Mobile Employee
3 months ago
Karen Drysdale
Civilian
Karen DrysdaleCivilian
posted in Device & Phone Support

No confirmation

Hi I have just placed an order had no confirmation email or order number 

1
Tom
iD Mobile Employee
3 months ago
C
Newbie
CazzeyNewbie
posted in Device & Phone Support

old phone number not transferred

Hi, requested transfer for the 8th of January  2024 and nothing happened. So I have requested again for 9th of January 2024 and still not transferred. If I could get support in transferring my old number over that would be much appreciated. Kind Regards, Zach

6
Tom
iD Mobile Employee
3 months ago
Hollie Kidby
Civilian
Hollie KidbyCivilian
posted in Device & Phone Support

change over telephone number

Good afternoon I have gone on to my account log on but can only see 1 telephone number associated with my account. I currently have 3 ID accounts- 1 for my daughter and 2 for me however I would like to change my phone number from 1 SIM to the other as I recently upgraded through a phone package deal. Daughter telephone SIM only account - [REDACTED]- no changes required My old SIM only contract -[REDACTED] ( I would like to keep this number and cancel the account)My new phone (Google pixel 8) ID contract number - [REDACTED] but to be changed to my old number. Please are you able to support Many thanksHollie Kidby [REDACTED]

3
Tom
iD Mobile Employee
3 months ago
Tony O'donohoe
Newbie
Tony O'donohoeNewbie
asked in Device & Phone Support

S23 trio offer

Hi all having problems claiming the S23fe trio offer ,Samsung need an invoice but what i received off ID they wont except . I bought the phone on contract so invoice shows perches price as £0 have been on chat twice and phone complaints still waiting  just wondering if anyone knows how to   solved this .Thanks Tony.

3
Tom
iD Mobile Employee
3 months ago
P
Newbie
Peroni93Newbie
asked in Device & Phone Support

No data roaming

Hi everyone.  I’m having an issue with data roaming abroad. I’ve tried multiple times with live chat to get it resolved, been promised a ticket raised and a response within 24hrs. That hasn’t happened.  I have an iPhone 14 pro max running the latest apple software. My calls, text and data work fine in the UK. When abroad I can call and text but no data. I have removed the sim and cleaned it, I’ve reset the network settings on my phone. Nothing has worked. As I travel around Europe a lot for work this is extremely disruptive for me.  Data roaming is switched on in the ID app and on the iphone. When I’m abroad I get a message saying could not active cellular data network. I normally have full signal bars and 4G showing available.  I also have plenty of data in my allowance. So far I’ve been to Greece and Italy with the same issues.  Any help would be greatly appreciated.  Best

35
Ian Gray
Newbie
3 months ago
G
Newbie
GingerfurNewbie
asked in Device & Phone Support

Return faulty phone?

I upgraded from a SIM only plan to a Motorola RAZR 40 ultra in August. I have had multiple software issues and have had to factory rest my phone multiple time, I have now have microcracking under the display at the crease and I have had to take the phone back to carphonewarehouse to try and get it fixed. They have said it should be over 2 weeks before I have my phone back. I have lost confidence in the phone due to this, the software issues and the hinge getting loose after less than 4 months. Am I able to return the phone and go back to a SIM only deal at all? Is there anyway to achieve that as it seems to have a fault with the cracking of the display. 

7
Tom
iD Mobile Employee
3 months ago
J
Newbie
JoejoewanNewbie
asked in Device & Phone Support

never let me login in app?

I am struggling about logging into id mobile app for 2 month. Can anyone help with it?Tried to find a way talk to id mobile stuff, but never succee! I can log in here, but not in the app?Can anyone tell me why?I  am really tried of it now. Thanks for whoever give me a way out. 

33
Tom
iD Mobile Employee
3 months ago
Lilly Spokes
Newbie
Lilly SpokesNewbie
asked in Device & Phone Support

live chat

How do I access the live chat feature?

2
Tom
iD Mobile Employee
3 months ago
P
Newbie
paul73mtNewbie
asked in Device & Phone Support

data on but not working

Over the last couple of months I have had problems with my data. On my phone (iPhone) I have a full signal and the 5g or 4g showing but I am unable to use data. To get round this I have to turn the phone off and on and then it works. It doesn’t do it in just one place which would make me think a signal problem but could this be a sim problem?  

5
Tom
iD Mobile Employee
3 months ago
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