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ID mobile eSIM is not working on iPhone 15


I got a new iPhone 15 in contract with ID Mobil data plan from Currys store. I got a physical sim and it all worked well till the time I haven’t switched to the eSIM option. After switching to ID Mobile eSIM though the internet was working, I was unable to make or receive calls. Reached out to ID Mobile help desk 4 times, but there was resolution. Finally they asked me to switch back to physical sim. 
 

Now I am stuck this for 2 years as per contract. 
What a wastage of time and money.

 

Best answer by Kash

Hi @Lokanath,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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8 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 11680 replies
  • May 14, 2024

Okay @Lokanath, what’s the problem using a physical SIM in your iPhone? 

As eSIM devices are less than 1-month old on the iD Mobile network, perhaps teething problems are greater than anticipated - maybe worth trying their eSIM option in 6-months time?


  • Author
  • New
 Contributor
  • 4 replies
  • May 15, 2024

I wanted an eSIM as I don't want to carry multiple phones all the time. I'll give it try again in next 6 months definitely. 

 

Thank you for your response. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • May 20, 2024

Hi @Lokanath 

 

I’m sorry to hear this, if you wish we can get in touch and investigate this on our side should you still want to explore the option of eSIM?

 

Please let us know.

 

Tom


  • Author
  • New
 Contributor
  • 4 replies
  • May 20, 2024

Hi Tom,

If you could still investigate the issue from your end, that would be really good.

Last time the iD Mobile help desk support told its a Compatibility issue and we can not do anything, and only option is to use a Physical SIM in place of eSIM.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • Answer
  • May 22, 2024

Hi @Lokanath,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


  • Author
  • New
 Contributor
  • 4 replies
  • May 23, 2024

Have responded to the private message. 


  • Author
  • New
 Contributor
  • 4 replies
  • May 25, 2024

Just to update: Now I am able to make and receive calls from my id mobile eSIM, after setting-up eSIM once more.

 

Thank You!


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 7745 replies
  • May 30, 2024

Hi @Lokanath,

Glad to hear that this is sorted.

If you require further assistance, please let us know.

 

Kash