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✅ Resolved: Email one-time passcodes are not working for some users.

3 days ago

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My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

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Will DrakeNewbie

asked in Your Phone & SIM.

pac code not working

I’ve recently requested a pac code from Vodafone, and have entered it on the ID mobile website. I have triple checked the info I put in and it’s all correct. However it’s saying the information is incorrect and can’t process it at the minute. I notice that there’s quite a few people with the same problem but I haven’t seen the solution. thank you

Demi-Jordon HillNewbie

asked in Your Phone & SIM.

my bill payment has been refunded

Hi, my bill payment came out today and was refunded straight away....my plan says the payment was made on 04/05, but it wasn't paid until today and then refunded. Can't seem to get anywhere on that chat bot thing, what am I supposed to do?

AmyrobbieCivilian

asked in Coverage & Network.

No phone signal or access to 4G and 5G!

I have been with ID mobile for over 2 years and up until recently everything had been fine. For the past 5 days I have completely lost all phone signal! I am also unable to access 4G or 5G. This has happened for a few hours before at most but not 5 days! My phone is working fine in other ways (connects to wifi, apps work, all hardware is good etc.) but it is making work very challenging. I will have to find a new provider very soon if this isn’t fixed. Does anyone have any ideas of what could be the issue?

Chris SparkNewbie

asked in Your Phone & SIM.

issue with order

ID Mobile have switched me from Vodafone so the old Sim doesn’t work, but haven’t sent the new one out, so no phone. I can’t register as I can’t receive a text off them. This isn’t going well

rafaelalmeida7710Civilian

posted in Your Phone & SIM.

urgent matter WORK

My account ain’t been unblocked and my days & calls are off, I paid yesterday and I need this for work atm

Grishma GurungNewbie

asked in Delivery & Returns.

New sim not arrived

Hi I ordered sim card on 5th May 2024. It is 13 May so far no show.

Jo RobsonNewbie

asked in Pay As You Go.

Refund on overpayment

I recently changed my direct debit details, however the app advised to make a payment. I have now done this twice and the direct debit is also up and running but it still says to make a payment. I'd like to know how to get a refund on the overpayment please and ensure that the app is updated and receive confirmation that my account is in order.

Nigel P-INewbie

posted in Pay As You Go.

Thank you

I have just transferred to iD mobile and was pleasantly surprised at the ease of the process and that it worked first time!

asked in Your Phone & SIM.

ID Mobile phone contract of 2 years now ended

My ID mobile phone contract is coming to an end, decided to go for ID sim only, sim has arrived today, but it’s given me a new no. No good at all.How do I sort this out?No human to text or talk to only a ‘bot’, useless!

Claire EvesNewbie

asked in Your Phone & SIM.

two issues

I am unable to make calls but I can receive them. Message says this service is not available. Secondly my PAC code to transfer my number just says it has issues at present

asked in Your Phone & SIM.

new phone

I’ve recently changed over to a new iPhone 15 and now with a different provider, but when certain contacts call me only my old phone rings and not my new one ? How long does it take for the old phone to disconnect from Id service as I don’t understand why some people call me and either both ring or only 1? Ps I don’t want to reset my old phone yet incase I’m still being charge for it so I want to make sure it shuts off before I do anything

Mack GordonNewbie

asked in Getting started with iD.

PAC Code

I’m trying to get my pac code submitted to get my old number in use. But it’s not submitting and saying try again. All details are correct.

asked in Your Phone & SIM.

New Mobile Number

Is it possible to obtain my new Sim Card Mobile Number prior to its delivery.Thank you

iD MobileiD Mobile Employee

published in Thinking of leaving?

How do I cancel my iD Mobile plan without switching providers?F.A.Q.

If you’re not switching to another network, you can end your plan via the iD Mobile app or your online account.There’s a 30-day disconnection period, which applies even if the minimum term of your contract has ended. This means you’ll continue to pay for your iD Mobile services for the next 30-days.At the end of the disconnection period, we’ll terminate your number and send you your final bill.To cancel your plan without switching to another network, simply:Log in to the iD Mobile App or My Account online Go to My Account > Manage my plan > Thinking of leaving > Switch or Cancel Now Choose End your iD Mobile plan and follow the instructionsIf you’re unable to cancel your plan using the iD Mobile App or your online account, you can chat to one of our Live Chat agents. The team are available to answer chats 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday.

Fiona LouiseNewbie

asked in Your Phone & SIM.

miss

Hi can I take out another mobile pls

Beata StepienNewbie

asked in Pay As You Go.

beata

Hi.My husband switched to your network but wants to stay with his old number. Should he put a new ID card on his phone or leave old one?

rshawNewbie

posted in Your Phone & SIM.

Why am I responsible for DPD losing my phone?

Dear IDStarted a switch from 3mobile on Thurs 2nd May, phone was to be delivered on Fri 3rd May but wasn't as driver was ‘delayed’, after not hearing from them but 12pm on Tues 7th I called DPD to be told that they don’t know where it is as it has had “no new scans since Friday” which sounds more like the driver stole it.DPD then made me contact Currys, who made me contact Carphone Warehouse who made me contact ID who told me I have to wait 6-8 days for an “investigation to be carried out”. INVESTIGATION ON WHAT? DPD picked up the phone and have admitted it’s gone. I realise you have to rule out fraud on my part but I have the receipts that show DPD ‘lost’ it.In the meantime a wait of 6-8 days means the first bill is due for a phone I should have had 12 days prior. I think everyone knows that the only logistics company worse than DPD is Hermes, and making ME responsible for chasing this issue is classic DPD, but ID then asking a new customer to wait another week for an investigation in

RgruffertyNewbie

posted in Your Phone & SIM.

Free Galaxy Buds

I have just changed over to ID mobile and chose a deal with free buds which I haven't recieved. They were also added on my receipt.How can I claim ?

asked in Pay As You Go.

Thailand possible sim / possible account issue

I'm in Thailand on holiday and have got a local SIM for most use, but need to get texts on my ID for verification etc. I've done this before with other providers no issue so didn't think there'd be any problems.I've got both SIMs in the phone. Local one is fine but the ID one seems to not even turn on correctly, never mind get network. I tried switching the slots each SIM was in, tried without the local SIM, tried rebooting etc.So now I guess either my ID SIM is corrupt, or there's an issue with my account that means the SIM won't even try. I read here it might need a higher rate cap set than I usually have, which I think is only £10.However, I can't get into my account to check because I had to update the app and now need to get a text to my ID to verify, and also can't try the website directly as it's blocked from Thailand!Any ideas or am I just stuck unable to get any verification texts until I get home?

Mj544Newbie

posted in Your Phone & SIM.

money missing

I have tried to pay my bill but it was declined, but money went out from my account , why?

Matthew AndrewRookie

asked in Your Phone & SIM.

oops something went wrong app update version 6.0.3

oops something went wrong app update version 6.0.3I am unable to used id Mobile latest update 6.0.3 29-04-2024

Lubowa MosesNewbie

asked in Pay As You Go.

log in with ID mobile number

Hello, so a month ago i was able to log into the online service and now I am being asked to create a new account. I have done that but keep being asked for my id number last name and DOB which comes back saying details do not matchour records. any help?

Luke MoonCivilian

asked in Your Phone & SIM.

unlocking samsung s22

Hello there I had a samsung s22 with id but I have now upgraded can anyone point me in the right direction to how to unlock it to a different network

James Anthony CroxtonNewbie

asked in Your Phone & SIM.

No signal

I currently can't get any phone signal to do anything, I have to connect to the WiFi! What is going on

Sing Por LawCivilian

asked in Your Phone & SIM.

iphone 15 pro max ios 17.4 cannot open the bill

IPhone 15 pro max ios 17.4 cannot open bill. No respond at all when clikc the bill button

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