- - Help Hub
Pay Monthly Phones
SIM Only Deals
Upgrades

Community
My iD.

My iD.

Everything you need to know about iD Mobile.

25920 Topics

Recent feedback.

Most replies Most views Newest first

MurphyfamilyshoppingNewbie

asked in Getting started with iD.

mobile data not working

Why is my mobile data not working, I have plenty of data and it is not a new sim card. Thanks

23 hours ago

Snowwhite27Civilian

asked in Bills, Payments & Charges.

i need help to pay a part payment of my outstanding balance until 10th but need my phone unbarrerd

I can only pay 10.00 of an outstanding balance until the 10th but need my phone class and data back on until then please help

23 hours ago

MrdazjonesNewbie

asked in Your iD Account & App.

Various problems since switching to ID

Trying to change the account number for my direct debit, same bank just different account number, have tried in the app and also online but keep getting “oops something went wrong, please try again” I don’t have any outstanding charges on the account. Doing my head in! Some people are still getting messages from the ID mobile number and not my old number which I ported, have tried resetting the network etc and still persists. Also, no way of keeping track of roaming data in the app, my last supplier had it in their app and was really useful.

1 day ago

harrydixon

asked in Bills, Payments & Charges.

youve over charged me!

I have been over garages by over %50 of my bill. Can someone explain why

1 day ago

Nettie2012Rookie

asked in Your Phone & SIM.

Disneyworld Florida

So if my roaming is on and I’m connected to the parks wifi in Disneyworld can I use the internet to check my banking or check into places and upload photos ? without being charged ??

1 day ago

Fegan1456Civilian

asked in Bills, Payments & Charges.

Billing

I changed my bank account details last month and contacted id Mobile to confirm this. The payment failed on the 2nd despite having enough funds to cover the bill. Id Mobile then took the funds successfully on the 3rd as reflected on the bill. I received a notification this morning that my phone has been suspended due to a missed payment. I made the payment this morning (again) and my phone is still suspended. I need further guidance from I'd Mobile on how this can be resolved before I seek legal advice this afternoon as this will have a negative impact on my credit rating. Thanks

1 day ago

JS10Civilian

asked in Delivery & Returns.

Sim not arrived in the post

Order reference 135220088I am waiting for my SIM card but it has not arrived and no message from DPD that they have it and will be delivering it. Please can you inform me when it will be delivered or send me an eSIM instead.

1 day ago

Dimi75Newbie

asked in Coverage & Network.

beey slow mobile internet iim GU71RZ

The 4G and 5G in GU71RZ is so bad that you can hardly open a web page , on your website it says that you are working on problem in this area , any update will be really great as I’m just think of leaving your network? Thank you. Dimi

1 day ago

alfiewhitbyNewbie

posted in Your Phone & SIM.

number transfer

I am still waiting for my old number to be transferred over to id mobile after I entered my pac code when purchasing the phone and sim deal. Does anyone know how long this will take?

1 day ago

Kelvinr01Civilian

asked in Roaming & International.

data roaming

I am a new user of Id and am in Sweden. My app tells me I have 190Gb of unused data. My roaming usage in this period is 608 Mb. My roaming cap is 30Gb. But my roaming data has now stopped with no message or alarm of any sort. What is going wrong?

1 day ago

Jim BoyceNewbie

asked in Pay as you Go.

puk code

i have a locked sim and need my puk code

1 day ago

roswoodfordCivilian

asked in Getting started with iD.

Apple TV

Hi I would like to access the 3 months free Apple TV promised when I took out the contract. I cannot find the banner on any email. Please can you help

1 day ago

Kaitlin NeilandCivilian

asked in Your iD Account & App.

issues with the app

Hi. I'm trying to log into the iD app and getting this. Please assist

1 day ago

Danielle LeonardNewbie

asked in Your Phone & SIM.

SIM suddenly not working

I received a text yesterday from ID Mobile saying “Great news! Your SIM activation is in progress. We’ll send you a text once it’s done.” Shortly after this my SIM stops working completely, and all I can get is Wifi. Do I need to request a replacement SIM? i never requested anything so I'm not sure why its happened.

1 day ago

BobspidersCivilian

asked in Roaming & International.

Not receiving texts while abroad

Hi,I am in Italy, full roaming enabled, I can use data, send texts, make and receive calls, but I do not receive texts from other Italian mobile numbers.I have already tried all the suggestions in the other similar threads (switch off/on iMessage, restart, check phone number, switch manually to another roaming operator, ...), to no avail.I have also switched my SIM and put it in another phone, with no change (so, the problem is not in the phone, it has to do with the SIM). My phone is a iPhone, the other an Android.Is there anything else that I can try? Thanks,Bob

1 day ago

Geoff KayNewbie

asked in Roaming & International.

Roaming in Italy

Hello,I am going to Italy next week and would like to know if my phone package will allow me to use my phone as normal like in the UK without further charges. Can this be confirmed please.Only I have gone abroad before and I know you get a text. But do not trust and it is not clear enough for me to gamble.I look forward to hearing from you.

1 day ago

hangeronerNewbie

asked in Your Phone & SIM.

Esim QR code

Is there an alternative way to get an esim. QR code. I've requested one multiple times but never received the email. Thanls

1 day ago

ZeroSoFarCivilian

asked in Coverage & Network.

Moved from Smarty - why so terrible?

I ported my number from Smarty to ID on Monday. Today Thursday - what a mistake, four days virtually no service and calls dropping and barely audible if holding. Seem to permanently cycle between 4G and 5G. Also falling back to 3G. Data erratic. How can this be as they are both MVNOs on the same carrier and it is the same phone?do I need to write this off as a misadventure and ask for a PAC on day 4?

1 day ago

lilyscarlettCivilian

asked in Your Phone & SIM.

My phone is saying it has transferred but it jasnt

I have had the confirmation text from ID saying my number has switched over and old phone has disconnected however my old phone hasn’t disconnected and my new phone still hasn’t changed numbers even though i’ve had the text. Is this normal?

1 day ago

AdamrtayCivilian

asked in Coverage & Network.

Incoming calls not connecting

My phone isn't receiving incoming calls.Text message, email, WhatsApp etc. are all working fine, and I'm having no issues making calls either. However, I've been told my numerous people that they are unable to contact me. I've tried calling my device from another mobile whilst in the same room, and it just goes straight to voicemail as though my phone is turned off. I'm also not receiving missed any missed call notification

1 day ago

LeatherseatNewbie

asked in Getting started with iD.

How do I obtain a mobile phone number (first personal mobile phone)?

I am just trying to set up my first mobile phione (after years of relying on a work phone).How do I get a number for it?The only options seem to be ttransfer an existing number or provide SPAN(?) if you want to change your existing phone number.

1 day ago

EvhopNewbie

asked in Plans & Upgrades.

how to check status of an upgrade order

I ordered an upgrade to a pixel 9 pro, have an order number on email from 16th August but haven't heard anything since.

1 day ago

Kevin HunterNewbie

asked in Coverage & Network.

5G reception but quality is rubbish

Ive got 5G signal 3 bars and most calls wont connect as if it times out, those that did the quality is so bad i cant have a conversation. Just switched to ID from O2 so hope this isnt the service I expect

1 day ago

Kevin1912Newbie

asked in Your iD Account & App.

I can't log in with the updated app?

Trying to log in after the latest IDmobile phone app update, but can't get past the stage of entering my phone number details? It keeps saying the the details are incorrect, but phone number, surname and dob are a correct? Have tried the old phone number that came with my SIM years ago before transferring to my own number, but still no go? Need to get access to my latest bill.

1 day ago

LouisebillyNewbie

asked in Your iD Account & App.

id mobile app

Hi i cant log into my id app its saying the details are wrong everytime i try

1 day ago

1
2
3
4
5
6
7
...
1037

Page 4 / 1037

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Your username (Not your email or phone number) *

E-mail address *

iD Mobile Number

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Username or Email

Password

Remember me

Forgotten your password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.