My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18798 Topics

David Frank
Newbie
David FrankNewbie
asked in Getting started with iD.

new app

Have tried registering on new app, fails, with opps something went wrong after entering mob no, surname  and dob, keeps sending reg code but as it fails, does not progress to enter itnot a good start for new app!!!!!!!!!!

2
Tom
iD Mobile Employee
20 days ago
R
Newbie
RaggybearNewbie
asked in Getting started with iD.

Porting PAC code problem

I’m trying to submit a PAC code and getting a “Something went wrong!” message. I believe all my details are correct. Please help.

12
Tom
iD Mobile Employee
20 days ago
Andynjd60
Newbie
Andynjd60Newbie
asked in Pay As You Go

Phone transcript between IDMobile and myself

How do I obtain a copy of a phone transcript between IDMobile and myself. I need proof of conversation I had early 2020. Credit Rating is shot because of £11 I paid!

1
Tom
iD Mobile Employee
20 days ago
Gizmotiger
Newbie
GizmotigerNewbie
asked in Pay As You Go

cant make some local calls

I’m trying to call local taxi, takeaway places but I can’t, I can make some calls to other places don’t understand why ? Thanks 

1
Tom
iD Mobile Employee
20 days ago
W
Newbie
Winner2023Newbie
posted in Pay As You Go

upgrade my phone

Would you please check my account I have paid the money I have paid the money and my balance is 0.00 I want to upgrade my phone but it is still saying I am unable to please could you check what the problem is.thank you 

1
Kash
iD Mobile Employee
22 days ago
Sofia Selby
Newbie
Sofia SelbyNewbie
posted in Your iD Mobile Account & App

App nit working/ Unable to access account

I can't get into App for 5 days, unable to login. Customer service (if you can call them that) are useless. Think its time to go to another provider, but can't close account down.

3
Toby Field
Sidekick
22 days ago
Sarah Andrews
Civilian
Sarah AndrewsCivilian
asked in Coverage & Network

connected without internet

My wifi has stopped working, connected without internet.I have tried in several different WIFI areas and the mobile data says the same.Can anyone help me to fix this?Thanks in advance.

1
Jonty Soper
Novice
23 days ago
4
Newbie
4FatSnakesNewbie
asked in Getting started with iD.

Transaction Number - I’ve not received it

Hi,I’m new to iD Mobile and I’m very frustrated! I can’t find my Transact 9 digit number! I haven’t received a welcome email either with all my details on. It’s not in my spam/junk either.  I have my PAC code. I know where to go to put the details in for this (after much researching!) but I now need this other number.  iD please help ASAP! I have till the 27th April to get my number transferred. I don’t want to regret leaving my previous provider!   

0
4
Newbie
23 days ago
Sam Nelson
Newbie
Sam NelsonNewbie
asked in Coverage & Network

full 4g but no internet

So I was out today and I couldn’t get any access to the internet but had full signal and 4g! What is going on here! It’s not the first time it’s happened either only been with id for a month! 

1
Tyler
iD Mobile Employee
23 days ago
P
Newbie
pleaseendmycontractNewbie
asked in Pay As You Go

Difficulty ending monthly sim card plan

Hi, I have contacted ID mobile to end my contract (pay monthly sim card) in January 2023. The advisor I spoke to confirmed that the plan was ended. However, I was billed £28 for March and April (£14 for each month) though I do not understand why. Was my contract not cancelled like the ID Mobile advisor confirmed ? Am I still being charged on a monthly basis for a service I ended months ago ?Is there any way I could know for certain whether this monthly plan was cancelled ?  Full explanation:I do not have an ID mobile account and, as I have not used this sim card in months, I no longer have access to my ID mobile phone number to create one. I therefore cannot see any bills nor whether this monthly plan is still active or not. I paid for these charges (£28) to avoid having my credit score affected as claimed by ID Mobile, but still do not understand what these were for.  I spoke with ID mobile advisors who were unable to clarify the situation for me (unable to explain what the charged we

5
Tom
iD Mobile Employee
23 days ago
Kershoomar
Newbie
KershoomarNewbie
asked in Upgrading or Changing Your Plan

Switching over to a sim only plan

Hi My phone contract ends on 5May2024, I can see that I’m eligible for updgrades but I can’t see the sim only deal option..Can someone please help as I’m looking to reduce my monthly Direct Debits and I don’t need a new phone

1
Tyler
iD Mobile Employee
23 days ago
B
Rookie
BennetteRookie
asked in Upgrading or Changing Your Plan

Sim only to contract - Can I keep my number?

I currently have a monthly rolling contract, I have had this for over a year, I switched to it when my original contract finished but my handset is now showing its age and i’d like to upgrade to a new phone and have a new 24 month contract.The phone I wish to upgrade to isn't listed as an upgrade option (because they are all a lower spec phones) I’d like to upgrade to an S24, as such I assume I will need a completely new contract instead of an upgrade, can I keep my current number in doing so, I assume I cant use a PUK code to keep my number if its a new contract with the same provider?

6
P
Newbie
23 days ago
W
Newbie
Wends15Newbie
asked in Your iD Mobile Account & App

problems viewing bills

I’ve downloaded the latest app but when I try to view bills I get error message - see screenshot. Same thing on the website  

1
Tyler
iD Mobile Employee
23 days ago
Angelina Jascenko
Newbie
Angelina JascenkoNewbie
posted in Getting started with iD.

Keep my number link doesn't work

I am a new customer, Keep my number link doesn't work, I want to keep my number.

1
Tyler
iD Mobile Employee
23 days ago
Itzmrk
Newbie
ItzmrkNewbie
asked in Pay As You Go

How to topup

The app and website won't let me log in to topup for my pack so how am I able to get data for tomorrow? 

1
Matthew Thompson
iD Mobile Employee
24 days ago
M
Civilian
MarECivilian
asked in Upgrading or Changing Your Plan

current IDmib sim contract expired & Ive ordered a new SIM contract

Hi, my current IDmobile sim contract ended Oct 2023. I have found a cheaper sim only only contract aslo with IDmobile and have ordered the sim. My question is once my new sim is installed will i be charged for 2 contracts. What do i need to do to ensure that im only on my new sim contract

3
Tom
iD Mobile Employee
24 days ago
Nikita Rai
Newbie
Nikita RaiNewbie
asked in Pay As You Go

payment taken but no services

Hello, I paid my monthly bill yesterday, but I still have no services and I need to be able to call/use Internet. Please helpthank you

1
Tom
iD Mobile Employee
25 days ago
Toniann Broomfield
Newbie
Toniann BroomfieldNewbie
asked in Upgrading or Changing Your Plan

change of number

I need to change my number as soo. As possible. How do I do this. Also will I get charged

2
Tom
iD Mobile Employee
25 days ago
D
Newbie
Diamond NNewbie
asked in Bills & Charges

direct debit

ID is threatening to ruin peoples credit scores and complaining that it was cancelled but won't accept the card details, ID themselfs are the ones cancelling it and pretending to say that they have sorted it out through live chat. So now all features don't work like SMS, Calling and Data.

1
Tom
iD Mobile Employee
25 days ago
T
Newbie
terryfanofzappaNewbie
asked in Coverage & Network

Problems port forwarding?

I’m using a phone SIM in a 5g router (Zyxel NR5103ev2) with a view to buying an unlimited data-only SIM. Trouble is, I can’t get any incoming connections to work; scanning the IP address I’m allocated by Three shows all ports closed regardless of what I do on the router. Is this standard with 3? or with ID Mobile? And does anyone have a solution?

2
T
Newbie
27 days ago
Richard Murray
Newbie
Richard MurrayNewbie
asked in Pay As You Go

Add Ons Abroad

So I'm new to ID. I'm on tour in Europe for 3 weeks and I used up my 30gb roaming allowance. So I bought a £30 Add On, but still couldn't get any internet. I increased my cap and it's working but I'm being charged now.I read that the add ons were useable when Roaming (Netherlands), but I'm not sure why I'm being charged for data on top of that. 

3
Kash
iD Mobile Employee
27 days ago
Lloyd Walker
Newbie
Lloyd WalkerNewbie
asked in Pay As You Go

Extremely Slow Data Speeds

I’m currently receiving around 2mb down and 0.5-1mb up. This is unacceptable for the price point. Is there any way I can sort this issue? I’m afraid I will have to cancel my cancel if not. 

1
Kash
iD Mobile Employee
27 days ago
R
Newbie
Ruby ChapmanNewbie
asked in Your iD Mobile Account & App

First time

When registering with the id app for the first time do i have to use the email that was used when buying the phone as this isn’t mine it is the person who bought me it or can i use my own??

1
Kash
iD Mobile Employee
27 days ago
whatever1
Civilian
whatever1Civilian
asked in Delivery & Returns

Faulty Iphone 15

So  I recieved my order the 9 of March, I used phone for a while and battery can’t last even 3h with also huge keyboard usage problemsI chat to ID Mobile to return and I get a return number but any email confirmation or information, I over ask and I got said I can return and cancel contract and get refundBut it seems and I feel like I will return phone, I will lose phone, expensive screen protector and I will get a bill of it losing all and being in problems for get a BROKEN PHONECan I get clear what to do? Thank you

1
Kash
iD Mobile Employee
29 days ago
Tinu Ogungbe
Newbie
Tinu OgungbeNewbie
posted in Pay As You Go

pac code

Can someone help me with changing my number over? I sent a message almost a week ago with no answer  

1
Kash
iD Mobile Employee
29 days ago
Terms & Conditions
Why iD Mobile?