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new app


David Frank
Community Member

Have tried registering on new app, fails, with opps something went wrong after entering mob no, surname  and dob, keeps sending reg code but as it fails, does not progress to enter it

not a good start for new app!!!!!!!!!!

Best answer by Tyler

Hey there @David Frank, we’re very sorry to hear you’re having issues with registering on the app.

 

Our app teams are well aware of the numerous issues with the new app currently, and are working to resolve these ASAP.

 

In the mean-time, you should be able to register on our web-page.

 

Thank you,

Tyler

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2 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3294 replies
  • Answer
  • April 8, 2024

Hey there @David Frank, we’re very sorry to hear you’re having issues with registering on the app.

 

Our app teams are well aware of the numerous issues with the new app currently, and are working to resolve these ASAP.

 

In the mean-time, you should be able to register on our web-page.

 

Thank you,

Tyler


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7886 replies
  • April 8, 2024

Hi @David Frank 

 

Sorry to hear this, we are having issues currently with users who are attempting to register to the new app, the team are working on a fix.

 

Tom