So I was out today and I couldn’t get any access to the internet but had full signal and 4g! What is going on here! It’s not the first time it’s happened either only been with id for a month!
full 4g but no internet
Userlevel 3
Hey there
Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.
https://www.three.co.uk/support/network_and_coverage/network_support
If you believe the issue you had is un-related to the coverage you should be receiving in the area you checked, or if no work is on-going, then please respond here so we can troubleshoot further with you.
Thank you,
Tyler
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