Hi @Rgrufferty 

Please could you let us know the device you’ve purchased?

If an Samsung S23 FE, you’ll need to claim them separately with Samsung directly.

https://www.idmobile.co.uk/claim-your-offer

Tom

Hi

I'm in same boat?

Just upgraded to Samsung 23FE with free buds offer.  I have no information I can send that proves purchase so I can claim the free buds?  Nothing shows in my plan, no email confirming upgrade,  and billing doesn't detail it either???

If an Samsung S23 FE, you’ll need to claim them separately with Samsung directly.

https://www.idmobile.co.uk/claim-your-offer

Hey there @TomD, please let us know if you’re still needing assistance with this, and we can look at sending a proof of purchase to you.

Thank you,

Tyler

Hi Tyler

I did an online chat with one of your agents on Friday night who said they'd pass information over so someone could send proof of phone purchase.  They said this would take 48 hours and nothing has arrived.  I've had a text saying they need more details however when I click on this there's no message.

Running out of time here... 

If you can email to me that would be helpful

Thanks

Hi @TomD 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom