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No phone signal or access to 4G and 5G!


Amyrobbie
New
 Contributor

I have been with ID mobile for over 2 years and up until recently everything had been fine. For the past 5 days I have completely lost all phone signal! I am also unable to access 4G or 5G. This has happened for a few hours before at most but not 5 days! 

My phone is working fine in other ways (connects to wifi, apps work, all hardware is good etc.) but it is making work very challenging. I will have to find a new provider very soon if this isn’t fixed. Does anyone have any ideas of what could be the issue?

Best answer by andewhite

Okay @Amyrobbie, your handset might not be approved by iD Mobile for their 4G & 5G network. 

See iD approved handsets at https://www.idmobile.co.uk/help-and-advice/approved-handsets

Have you tried: 

  1. Turn off handset
  2. Remove SIM card
  3. Wait at least 15-minutes
  4. Insert SIM card 
  5. Restart handset

 

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3 replies

andewhite
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  • May 13, 2024

Are you in the Midlands area where Three UK (the iD network partner) have switched off their 3G network, @Amyrobbie

 


Amyrobbie
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 Contributor
  • Author
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 Contributor
  • 1 reply
  • May 13, 2024

Hi there, thank you for the response. I am actually! Would this have an effect on phone signal and 4G/5G access?

 


andewhite
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  • Platinum 
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  • 12061 replies
  • Answer
  • May 13, 2024

Okay @Amyrobbie, your handset might not be approved by iD Mobile for their 4G & 5G network. 

See iD approved handsets at https://www.idmobile.co.uk/help-and-advice/approved-handsets

Have you tried: 

  1. Turn off handset
  2. Remove SIM card
  3. Wait at least 15-minutes
  4. Insert SIM card 
  5. Restart handset