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Upgrade email says yes, App says no


I've had my upgrade notification email earlier today, but there seems to be no way to do it either on the app or the website. Am I missing something obvious?

Best answer by Matthew T

In that case @Andrew Brooks, please call our Sales team on 0800 049 0250. Thanks.

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3 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • July 24, 2024

Hey @valiant33,

Please click this link: https://www.idmobile.co.uk/upgrades to upgrade.

Thanks.


Andrew Brooks
New
 Contributor
  • New
 Contributor
  • 3 replies
  • July 28, 2024

I have tried the above but it doesn't resolve the question, it's a roundabout 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • Answer
  • July 29, 2024

In that case @Andrew Brooks, please call our Sales team on 0800 049 0250. Thanks.