Replies posted by Jonty Soper

70 Replies

T
Newbie
Topman1031Newbie
asked in Your Phone & SIM.

app not working website not working

@nigwez , you can do this by calling 7777 from your iD mobile.

38
Kash
iD Mobile Employee
27 days ago
Leo Byrne
Newbie
Leo ByrneNewbie
asked in Ask a question.

very slow mobile internet in east hunsbury, northampton

@Leo Byrne , just curious here… do you have multiple services/contracts or just the one?  Phone’s being used as a hot-spot for your iPad and the computers?  I’m assuming you don’t have a router with SIM card feature?Jonty.

11
Tom
iD Mobile Employee
1 month ago
J
Rookie
Juliem14Rookie
asked in Your Phone & SIM.

No incoming calls and messages

Good morning.I’m not convinced but found this in another thread: The final solution in my case was dialling "##002#" and pressing call - which reset any call forwarding.Interesting that your partner can get through or text.  Do you know of anyone else who is either with Three, iD, Smarty, Superdrug or Honest?  All are MVNOs using Three’s network (bar Three themselves).  And what happens when you call outbound?Jonty.

12
Tom
iD Mobile Employee
1 month ago
J
Rookie
Juliem14Rookie
asked in Your Phone & SIM.

No incoming calls and messages

I had my suspicions, sadly.Interesting that your partner can get through or text.  Do you know of anyone else who is either with Three, iD, Smarty, Superdrug or Honest?  All are MVNOs using Three’s network (bar Three themselves).  Can they get through?  And what happens when you call outbound?  Can you reach everyone or only your partner?Jonty.

12
Tom
iD Mobile Employee
1 month ago
Matt Murdoch
Civilian
Matt MurdochCivilian
asked in Ask a question.

porting issue

How to chat to us - Live ChatLive Chat allows you to speak to one of our helpful iD Mobile customer service agents. The team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays. They can help you sort out any issues you may have. Please note that it may take a few seconds for the Live Chat button to load.We also have a Chat Bot that’s available 24/7, which can help you resolve any questions you may have about your account. This includes providing step-by-step guidance on paying bills, upgrading, checking your account, and more. It’s quick and simple to use and can address many common issues about managing your account.Good luck!

4
Tom
iD Mobile Employee
1 month ago
Matt Murdoch
Civilian
Matt MurdochCivilian
asked in Ask a question.

porting issue

Any better?https://www.idmobile.co.uk/live-chatThe page does say, “Please allow a few moments for the Live Chat Button to load.” 

4
Tom
iD Mobile Employee
1 month ago
Sarah Andrews
Civilian
Sarah AndrewsCivilian
asked in Coverage & Network.

connected without internet

Good morning.You’re having issues with both Wi-Fi and mobile internet?  Suspect your device isn’t happy.  Have you started with a simple reboot - or rather turn off your mobile and leave it off for 5-10 minutes, and then start it up again…Jonty.

1
Jonty Soper
Novice
1 month ago
Mack Gordon
Newbie
Mack GordonNewbie
asked in Getting started with iD.

PAC Code

Good morning.You’ve sent a text SMS with “PAC” to 65075?

5
Kash
iD Mobile Employee
2 days ago
Jonty Soper
Novice
Jonty SoperNovice
posted in Ask a question.

April 2024 - Mobile app and My Account outage

Good morning.Things are better this morning but not 100%.  For me, I can log-in using the website or new app, but the app often asks me to re-login when I switch from wireless at home to mobile data or vice versa.  Just a bit tedious, nothing else.Thank you iD for getting things back up!

11
Matthew Thompson
iD Mobile Employee
1 month ago
J
Newbie
JenOfarr84Newbie
asked in Ask a question.

Some issues with PAC transfer

Good morning.Similar to other threads I’ve seen in recent days, it sounds like your PAC didn’t complete 100% - hence your issues.  Time to Live Chat and ask them to check it out.Live chat can be accessed here - https://www.idmobile.co.uk/live-chat

7
Kash
iD Mobile Employee
29 days ago
Jonty Soper
Novice
Jonty SoperNovice
posted in Ask a question.

April 2024 - Mobile app and My Account outage

Good morning.I expect we’ll have to wat for the weekend to pass in order for things to settle down.  Only then will we know if issues are due to demand or because parts are still broken.I do wonder if my success of using the new app and/or web interface is because I re-registered just before things went cuckoo.  Oh my, I hope it wasn’t me that made all things crash?! 😉These things with iD are annoying.  In fact, in the weeks prior I found every time I tried to log-in there seemed to be “maintenance” occurring.  Really?!  But iD’s prices are good and they’re quite feature-packed for an MVNO.I hope all things work out for you.Jonty.

11
Matthew Thompson
iD Mobile Employee
1 month ago
VixenFauna
Newbie
VixenFaunaNewbie
asked in Coverage & Network.

Network Down? emergency calls only and no mobile internet

Good evening.No issues here in Basingstoke.  Perhaps check the ‘Status checker’?https://www.idmobile.co.uk/help-and-advice/coverageJonty.PS: Rebooted your device at least?  Or rather leave it off for 5 mins and restart.

3
Tyler
iD Mobile Employee
1 month ago
MrsP
Newbie
MrsPNewbie

view allowances in new app… ? where has this gone…New

Good morning.If you mean the amount of data, minutes and texts remaining then these should be displayed at the top of the home screen.  Are yours not being displayed?Jonty.

6
Tyler
iD Mobile Employee
15 days ago
I
Newbie
Imrankhan786Newbie
asked in Your Phone & SIM.

iD app

Same here.Initially, I thought this was due to moving from wireless to mobile data connections or vice versa, but since yesterday afternoon I’ve been at home on the same wireless - and I’ve had to log-in 3+ times.  Maybe it times out after a period if the back office part is web-based.  I log-in with my biometrics only to be asked for my details again...

7
Matthew Thompson
iD Mobile Employee
1 month ago
T
Newbie
Topman1031Newbie
asked in Your Phone & SIM.

app not working website not working

I’m going on holiday to a non EU country with my new ID mobile phone on Monday. I need to be able to register it so I can load data into it. I’m travelling alone and I’m really worried about the safety of not having a working phone. Can someone help me? Hi @Pammy1 ,Can the Live Chat team help - or even calling 7777 from your phone itself?  Perhaps either way can help get some data loaded at least for now?Live chat can be accessed here - https://www.idmobile.co.uk/live-chatJonty.

38
Kash
iD Mobile Employee
27 days ago
T
Newbie
Topman1031Newbie
asked in Your Phone & SIM.

app not working website not working

In order to fix “the glitch”, let’s hope they don’t have to start over and we all lose another week...

38
Kash
iD Mobile Employee
27 days ago
emmalouise_86
Newbie
emmalouise_86Newbie
asked in Your Phone & SIM.

order

Hi,I can only see the subject title here, but no text body...

2
Tyler
iD Mobile Employee
1 month ago
R
Rookie
Roderick BrodieRookie
asked in Ask a question.

Where is My Profile?

Good morning.If you’ve upgraded (even to a SIM-only deal), you don’t need to do or change anything.  Your direct debit is still in place and will be adjusted.How did you upgrade?  And who told you to make the change?I’ve recently upgraded to SIM-only and had to do nothing.Jonty.

9
Matthew Thompson
iD Mobile Employee
1 month ago
R
Rookie
Roderick BrodieRookie
asked in Ask a question.

Where is My Profile?

Perhaps try the Live Chat feature for some help?Live chat can be accessed here - https://www.idmobile.co.uk/live-chatAre you trying to upgrade with iD but via iD themselves or another third-party?  When upgrading, I know iD don’t perform a credit check.  I’d assume an identity check would be the same.  I do recall they said change NOTHING until the upgrade is complete, else this could mess things up.But given the issues of last week - and the remnants still floating around - this could be why things aren’t 100% yet.  iD are a cost-effective and feature-packed MVNO for sure.Jonty.

9
Matthew Thompson
iD Mobile Employee
1 month ago
N
Newbie
Nicki779Newbie
asked in Your iD Mobile Account & App.

Updated app no longer shows current usage

You’re not the first to mention this.I see this information displayed towards the top of the Home page/tab in my app.  The Plan tab shows what I’d have each month as per my plan, but the Home tab shows me what I have left.Do you see an error or just no info?

6
Matthew Thompson
iD Mobile Employee
1 month ago
M
Newbie
MrsKB1982Newbie
asked in Ask a question.

Anyone else unable to log into ID mobile app?

I’m beginning to wonder if a lot of these experienced issues are browser related.Today, or rather right now, I’m getting “Oops... something went wrong.” when trying the website (via Chrome).  I’ve opened an Incognito session and all is good.  Hmmm…So, perhaps try another browser (temporarily) or an incognito session.Further from this, and via another thread, I’d read that “glitches” were still present and would be sorted within 24-48 hours.

46
Tom
iD Mobile Employee
5 days ago
M
Newbie
MrsKB1982Newbie
asked in Ask a question.

Anyone else unable to log into ID mobile app?

Ah, nuts.  Pity.  Guess we all just need to wait for these “glitches” to be ironed out, removed etc.  And I wonder how long that is really going to take…Whilst it won’t help get people through issues occurring right now, I expect to see a formal communication from Directors of iD - and sent to every single customer regardless of impact.  Along with an apology, a token of compensation for all.  Those who need to take matters further of course still can.  This outage and associated fallout has been atrocious.  And I’m not really affected!

46
Tom
iD Mobile Employee
5 days ago
Daniel Coe
Newbie
Daniel CoeNewbie
asked in Ask a question.

Port Old ID Mobile No to New ID Mobile Contract

Hi Daniel,I believe you cannot port internally at the moment.  The only way is to port out (e.g. via another provider’s PAYG service) and then once done, you can port back in but to the new service/SIM.

9
Kash
iD Mobile Employee
21 days ago
M
Newbie
MPGNewbie
asked in Ask a question.

Wifi calling not working on Samsung Galaxy A04s

Hi there.Do you have WiFi Calling turned on at least?  The A04s does support this feature as too does iD.If you cannot find the option in Settings > Connections, instead look inside the Phone app > Settings.  I have an A52s and the latter is where my setting is.  It may be hiding elsewhere but this keeps things simple.I find WiFi Calling an odd beast.  It works and works well when my WiFi is good.  But when my router starts playing up, it just drops back to cellular (expected).  So whilst WiFi calling is good to have, you have to have good WiFi for it to work.Hope this helps.

8
Tom
iD Mobile Employee
1 month ago
H
Newbie
H84Newbie
asked in Your Phone & SIM.

RCS Chat Samsung Flip 5

Good evening.I wonder if the number being sent (and received) is that of your SIM card?  That is, the one that was programmed into the SIM before your PAC switch?To check this, go into Settings > About phone… and check out the phone number section.  Is the rogue number being displayed there?  Or another way to check is go into your Contacts and into your profile at the top.  Is the number listed in there?Jonty.

6
Tom
iD Mobile Employee
1 month ago
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