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✅ Resolved: Email one-time passcodes are not working for some users.

2 days ago

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Anonymous

asked in Ask a question.

MikeJCivilian

asked in Community Archive.

Why is this so difficult to contact you????

I’ve been a customer for 4 or 5 years now (very happily). Now my plan is abou tto come to an end, and I am offeredThe same contract but without a pjone!!! An upgraded phone that I don’t need. a sim-only plan that is worse than it would be for a new customer No way of actually speaking to someone about it…It looks like I need to move to a new provider that will give me decent support.How can I speak to someone - preferably by phone??? Mike

1 year ago

Shuayb_93Newbie

asked in Ask a question.

My bill for the month of April is missing - need advice

I am on a cashback by redemption contract with ID Mobile and need to redeem my cashback for April using my bill for the appropriate month. The issue I have is, is that I can see my bills which have been generated for the month of March and May but not April. Could I please get some support on this matter? Thanks

1 year ago

flm111Newbie

asked in Ask a question.

Fraudulent account

Someone has set up an ID Mobile account fraudulently using my details and I have now received a final demand letter for payment, I need to get this sorted ASAP as do not want to have any credit issues. Please message me to sort this out.

1 year ago

jbowsherNewbie

asked in Ask a question.

International call to Spain not permitted

I would like to know no why it is not possible to make calls to Spain from the UK even when you have international calls enabled and you have set a spending limit above 0.

1 year ago

Jennifer ParkerNewbie

asked in Ask a question.

no network coverage

I am now on my second day with no network. My phone works fine when on Wi-Fi or when using a hotspot from another phone but I have no ID network. Is anyone else experiencing the same?

1 year ago

Becca BaillieNewbie

asked in Ask a question.

Can't look up information on my other number connected to my accound

Can anyone help. I have phone 2 numbers in my name with id mobile. The other one belongs to my x partner. He wants me to cancel it but I don't know how to. When I go on the app I can only get information for my primary phone number I use?

1 year ago

SwhinnNewbie

asked in Ask a question.

payment

My phone bill is late I tryed to pay today but my app will not work help I need my phone

1 year ago

Becky BarwellNewbie

asked in Ask a question.

unable to send and receive SMS messages

Hi, I recently switched to iD and kept my old number. When I try to sent a text message it says ‘not delivered’, but sometimes it does actually go through, but as it says not delivered I don’t know when it does send. I’m receiving some SMS messages, but some also aren’t coming through on WhatsApp despite the changeover being fine.

1 year ago

SinclairdCivilian

asked in Ask a question.

new phone but no number

I received my new phone and SIM on Friday. I am a new customer transferring in from Vodaphone but I do not have the new mobile number to complete the port process of my existing number. The SIM is inserted but no network connection is available so I cannot make a call to find out my number and neither have I received a welcome email with the number. It is not on the box along with the IMEI and SIM details. Please help.

1 year ago

rachelwaltonCivilian

asked in Community Archive.

phone found thay i reported lost

How do I get the sim unblocked that I reported as lost?

1 year ago

DiggersidNewbie

asked in Ask a question.

Safesearch

Hi IDI have adult filtering turned off but access is still limited. I have toggled on and later off and it’s still happening.It affects all search engines on my iPhone and there is no restrictions in the phones settings set.I have logged into Google but it says I cannot turn it off suggesting it’s the Network provider a company policy, it’s a personal phone, etc. All ok on WiFi.So it’s at ID’s end.

1 year ago

Stu BethamNewbie

asked in Ask a question.

mobi data

I'd like to know why I keep getting a notification saying my mobile data service has been temporarily turned off, despite paying premium rates fir unlimited data package.

1 year ago

Nicholas Edward MullineuxNewbie

asked in Ask a question.

cannot register account

I have bought a new id sim for my daughter. I cannot register the account as the security code goes to the new ID mobile number, but not receiving this as network is locked until I register with the security code. I am going around in circles. As a side note, the customer service strategy of ID mobile is teally poor. You need either a phone number of live chat.

1 year ago

Ethan WrightCivilian

asked in Community Archive.

Data Roaming in Portugal Not Working

I've had this issue for about 1 month now. Since arriving in Portugal my roaming simply has not worked. Calls and texts work as per usual. My phone's data symbol shows a little exclamation mark next to it. I am getting signal though, and I can see when I get 4G and 5G connectivity, but my phone will never connect.I have tried restarting my phone, resetting my network settings, changing & remaking my APN to the recommended settings, removing and reinserting the sim and all manner of combinations. Roaming is enabled both in-app and on the website, and in my phone settings. I have used the SIM in the UK and it worked just fine. Please, please somebody advise or contact me directly. I don't want to go through the process of cancelling my contract with iD since I am happy with everything else but if I can't resolve this I'll need to :-( Phone specs are Google Pixel 5 on Android 12.My current APN settings attached. Please help!!

1 year ago

Gerry ProctorNewbie

asked in Ask a question.

Direct Debit

Dear iD mobile I have cancelled today my DD for a phone that I don’t have but for which I have been paying for the duration of the contract and now wish to cease all payments. The contract terminates in June.I hope you can help. I don’t have all the details required to enter the system to cancel. I would like to send an email please to confirm my decision today. I hope you can help me.All the best,Gerry.

1 year ago

zaskarcyrusNewbie

asked in Ask a question.

Finding it impossible to upgrade

I'm eligible for an upgrade, but when I try and process it I get an error message stating that the 1p transaction to verify my identity cannot be processed. I contacted customer services via online chat and was told my billing address was different from my profile address so they updated it.But the same happened again. I called the bank, and they said there are no blocks on my account and can see ID have attempted to take the 1p but aborted at there end.Back to customer services and they said I had two addresses on my profile and set them to the same. Tried to upgrade and... the same error message. Contacted them a third time and was told that the format of my address could be the issue. If you look how you edit it in your profile, the number and street name are on separate lines and nowhere to add the village before the town (as it shows up with my bank). I tried editing a couple of times but the same result, it refuses to go through.I've spent several hours back and forth with this o

1 year ago

Konrad SzymaniakNewbie

asked in Ask a question.

How to register/log in to the mobile app?

I would like to access my personal ID mobile app but unable to do so. Yes I have provided all information and details seem to show incorect, my mobile number is the same so im a little confused as to why this issues appears? Very dissapointed, can anyone help please?

1 year ago

Chris O'DonnellNewbie

asked in Ask a question.

Contract declined due to failed credit check

My order was declined due to failed credit check but my score is fine. I’ve already got an ID contract for my daughter and I was wanting one for me. Is there a way to review this?

1 year ago

Tilly24Newbie

asked in Ask a question.

unable to register new account and enter PAC code

New to ID mobile, entered my sim today. Unable to register new account and need to enter my PAC code to keep my old number, but this keeps saying ‘something went wrong’

1 year ago

NatlexCivilian

asked in Community Archive.

txts message

I have just became a customer of I’d around a week ago. I still can’t send a txts message only iMessage. My signal is terrible and people are struggling to hear meis there anyone that can help please

1 year ago

Page 208 / 565

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