Unanswered questions

14158 Topics

Tinymartin
Newbie
TinymartinNewbie
asked in Ask a question.

talk to customer services

Can anyone please tell me to contact customer services ? I like to pay bill, which doesn't work. Like to phone someone where there is no cap rubbish ? How to leave 1D and how much it'll cost?  Etc

3
andewhite
Legend
1 year ago
Bev Rogers
Civilian
Bev RogersCivilian
asked in Ask a question.

lost sim card

Lost SIM card and can’t receive a security code for my Aunty s phone to sort out a new one on the app . Customer service very poor

4
andewhite
Legend
1 year ago
A
Civilian
AlanfarfieldCivilian
asked in Community Archive.

Pay off contract early

Hi. Can I pay off the remaining balance on my contract? If so does this cancel everything or can I keep using the account until the official contract end.

1
andewhite
Legend
1 year ago
Nance
Newbie
NanceNewbie
asked in Ask a question.

texting from UK to South Africa

Tried and failed to send text message from UK to mobile number South Africa. Keep getting 'message not sent' despite entering 0027 plus mobile number minus the first zero. I'm on a £6 per month contract. Don't understand why it won't send. Any suggestions?

3
andewhite
Legend
1 year ago
A
Civilian
abromoskiCivilian
asked in Ask a question.

My companies website blocked

Hi My companies website is blocked because of adult contenthttps://otocbd.com  However we are a CBD company and our  products are legal and not contain THC and we are listed in the novel foods database and the cosmetics register. Another CBD company is not blocked https://drink-trip.com/ so is it possible to have our site unblocked?

1
andewhite
Legend
1 year ago
J
Newbie
jinsoulNewbie
asked in Ask a question.

DPD delivered my phone to the wrong address over a week ago and iD mobile won’t do anything about it.

My phone was due for delivery on the 26th May and was delivered to the wrong address, I filed a complaint on the same day and was told they’d get back to me. Almost a week later i’m sat here WITHOUT my new phone and a contract that I have to pay for. I contacted on Thursday 2nd June and was told i’d be contacted on Friday, Friday comes around and nothing so i’m told to wait 24 hours to be contacted and it’s now sunday absolutely nothing. Absolutely useless company, I need a replacement asap.

1
andewhite
Legend
1 year ago
Lindsay Dawson
Newbie
Lindsay DawsonNewbie
asked in Community Archive.

Sorry - your service does not allow access to this numbr and cuts off my calls

Can someone help?  my phone keeps cutting my calls off and won’t let me ring people and says my service doesn’t allow access to this number? How do I solve this? 

1
andewhite
Legend
1 year ago
Fraser Ian Bell
Civilian
Fraser Ian BellCivilian
asked in Community Archive.

Enable international call

 I need to be able to make and receive international calls. I’m currently in Spain but my phone won’t connect to any networks. In the App I’ve set the options to make international calls but I and seem to do this.kind regardsFraser Bell

3
andewhite
Legend
1 year ago
W
Newbie
weenichollsNewbie
asked in Community Archive.

PAC Number not working

I keep entering my PAC number but i get the following error message: We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. I contacted my previous phone company who issued a new one, but this isnt working either.

1
andewhite
Legend
1 year ago
Ian Buchanan
Newbie
Ian BuchananNewbie
asked in Ask a question.

error Your SIM card does not allow connection to this network

I am traveling in the near future so I decided to ensure roaming is enabled and working. It appears to be set up correctly. When I change the network setting to manual and select any other network I receive the error as listed in the title. Has anyone else come across this and been able to correct? I am on android s21.

1
WelshPaul
Legend
1 year ago
A
Newbie
abigail robsonNewbie
asked in Ask a question.

bill came out my bank

Bill has came out my bank but then said sorry something went wrong

1
Kash
iD Mobile Employee
1 year ago
Rúben Gomes
Newbie
Rúben GomesNewbie
asked in Ask a question.

Refer a friend

Hello, I have made a friend referal in March 22. on the status still says pending (my friend has made more than 2 payments. Livechat isn’t able to help. What can I do? Thank you

1
Kash
iD Mobile Employee
1 year ago
S
Newbie
SaqibNewbie
asked in Ask a question.

call continuity issue

Hi,I recently noticed long pause during my phone calls at home, it seems like as if line was dropped but then back online again in few seconds and its reoccurring the same during the call. I have 2 ID mobile phone lines with 2 separate handsets and both have the same issue. please advise how do i resolve this issue. thank you

3
Kash
iD Mobile Employee
1 year ago
C
Newbie
c.r.e.a.mNewbie
asked in Community Archive.

free belkin powerbank not delivered

I have just joined ID on a 24 month contract, iPhone 13 pro, unlimited package. received the phone and SIM card but no free belkin power bank. Could anyone tell me how I can still get mine delivered before the deadline 

5
Kash
iD Mobile Employee
1 year ago
id137
Newbie
id137Newbie
asked in Ask a question.

Cancel Add ons

I tried to purchase data add-ons, but the wasn't working properly and I have ended up with 4 separate purchases.Is there any way to cancel them?

1
WelshPaul
Legend
1 year ago
Becca Baillie
Newbie
Becca BaillieNewbie
asked in Community Archive.

Not getting calls with out Internet & Web pages rejecyed

Omg can anyone help me please.... Iv never experienced such a poor mobile service. I'm trying to get help with not receiving calls while not logged into Internet 'keeps saying I have no celular connection??. Don't get Internet unless on wireless but have loads of data. When I try to go onto my account to see how much it would be to leave or just to chat to the bot' it said the url was rejected and I need to contact my administrator!!. I'm rubbish at tech and am losing the will to live. 

3
Becca Baillie
Newbie
1 year ago
Anthony Stevo
Newbie
Anthony StevoNewbie
asked in Ask a question.

bang head on wall regarding replace ment sim

need a replacement sim card. live chat does not work. cant phone to speak to someone on the phone. why is it so difficult to order replacement sim.

12
WelshPaul
Legend
1 year ago
Syer Shulver
Civilian
Syer ShulverCivilian
asked in Ask a question.

Roaming in Ayia Napa

I am going on holiday to Ayia Napa (Cyprus) and was wondering if I can roam free abroad. I have seen one help article say that you can roam free in all of Cyprus, and another forum that said only in south Cyprus. Ayia Napa is around south east, so I am unsure on this.Any help is appreciated, thanks :)

1
andewhite
Legend
1 year ago
B
Newbie
Bwilkinson999Newbie
asked in Ask a question.

Simple amendment of Delivery details.

I ordered my new phone earlier and tried to contact customer service.1) No Phone Number to speak to a Human 🙄2) A Bot Service that doesn't put me through to customer service3) I get that nowadays people like this automated service, I can not stand it. Its just an easy way to put blockers between us and them.All it was is that the account (which I didn't realise) had my old address details on the account. I realised this when reading my confirmation email. I adjusted my addressed details afterwards, however its probably too late to ask for an address modification on the order. ID Mobile you say you are 100% committed to Customer Service. How is this customer service. 🙄I can give you details about the order if helps over a direct message. Ben

1
B
Newbie
1 year ago
C
Newbie
cherisewoodsNewbie
asked in Community Archive.

paying my cancellation fee

Hi there I have switched to a new network and I have saved up the cancellation fee which is over £250+ . I want to pay this off immediately and not wait 6 months or so for the funds to be cleared . Can someone give me an actual human being to talk to please, because I don’t want ID hanging over my head whilst I’m with now with UW.  I’ve already been through PAC’s etc and I’m now writing this from a completely new network and just want to pay this fee . 

9
Rory
Newbie
1 year ago
Martyn Smith 1985
Civilian
Martyn Smith 1985Civilian
asked in Community Archive.

cannot use phone whilst in turkey

I landed in turkey yesterday and cannot use the phone. I can receive calls and text but cannot make/send or have data. The phone was purchased from you brand new.Ive reset phone, ive made sure roaming in on, ive been on my account tonmake sure international and roaming is on, ive switched network providers manually and ive added the new vpn as it says but still nothing.This seems to be a common thing going back many years. My daughter is is on 3 and hers works.

3
Rory
Newbie
1 year ago
Lucy Cubitt
Civilian
Lucy CubittCivilian
asked in Community Archive.

broken contract phone

Hello my phone is broken and I was wondering if i could receive a replacement Thankyou again I hope to hear from you soon.

1
Rory
Newbie
1 year ago
ScottCookson
Civilian
ScottCooksonCivilian
asked in Community Archive.

unable to make calls, texts or data

Not been able to make calls, send texts or use the internet for 2 days. Can someone help please!? PAYG monthly bundle still has 8 days remaining. Unlimited call and texts and have over 2gb of data. Thanx 

3
Rory
Newbie
1 year ago
N
Newbie
NemoNewbie
asked in Ask a question.

Worrying message for callers

If you have voicemail switched off on your Id Mobile number, then when someone calls you the phone rings for some time and the caller hears the ringing tone as you would expect. Eventually, if the call is not answered it stops ringing, as you would expect, but the caller then gets the recorded message: “Sorry your service does not allow access to this number” This is a rather concerning message for the caller because it suggests that there is some fundamental technical problem in calling your number whereas, in fact, there is no technical problem - the phone did ring but was not answered. Is there any way of avoiding this worrying message being played to callers? I am assuming that the actual voice message “Sorry your service does not allow access to this number” is generated by the calling network but that it is played because of some error response sent to it by the Id Mobile network because you don’t  get this message when ringing phones on other networks (typically when ringing pho

6
N
Newbie
1 year ago
Michael Adam Furber
Newbie
Michael Adam FurberNewbie
asked in Ask a question.

accepted or not

Just got a email from carphone wearhouse saying we are pleased to let you know your order has been processed we will send a further email when your items been dispatched what does this mean 

2
andewhite
Legend
1 year ago
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