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End of Contract

  • 5 October 2024
  • 1 reply
  • 71 views

Sam Rogers
New
 Contributor

My phone contract is up for renewal on 1/11/24 is this on an auto renew as I can't find anything to stop this from happening if it is and if I go to cancel contract now it tells me I have to pay 110 in outstanding balance when I've not gone over the allocated minutes, data etc on my plan. Basically I want to leave ID mobile asap but also at the end of my contract so I don't have to pay any extra. Hope this makes sense.

Best answer by Matthew T

@Sam Rogers -

Your renewal / upgrade date is different to the date your contract ends (typically 2 months before). What happens if you text INFO DDMMYY to 85075? Thanks.

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Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • Answer
  • October 9, 2024

@Sam Rogers -

Your renewal / upgrade date is different to the date your contract ends (typically 2 months before). What happens if you text INFO DDMMYY to 85075? Thanks.