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5651 Topics

Elizabeth Mclachlan
Newbie
Elizabeth MclachlanNewbie
asked in Ask a question.

My id

I lost my phone and my partner got it locked I have got a new SIM at Curry's and it was activated but I'm not getting any calls or able to make any calls outside it is saying id not connected 

0
Elizabeth Mclachlan
Newbie
3 hours ago
B
Newbie
BehiNewbie
asked in Ask a question.

I cannot receive calls after the number transfer.

Hello, I transferred my ID mobile number, but after the transfer, I cannot receive calls from landline or other GSM operators, but I can make calls. I would like your help on this matter. Thank you.

4
Ace11
Newbie
4 hours ago
B
Civilian
BegleyjimCivilian
asked in Ask a question.

biometrics

Where can I get the pin to enter biometrics app on my 7a

0
B
Civilian
4 hours ago
Jack Davies
Newbie
Jack DaviesNewbie
asked in Ask a question.

unable to log into app

I am trying to log into the app and it takes me to a queue, I wait in the queue till the end of the 8 odd minute wait. I enter my email and then it takes me back to the queue, I have tried on an internet browser and it does the same. Does anyone have a fix for this? 

8
Y
Newbie
6 hours ago
D
Newbie
DanbyWNewbie
asked in Ask a question.

Error message when updating my Direct Debit

I've been trying to change the details on my direct debit for about a week. I keep getting 'Oops something went wrong, try again later'. At first this was every time I try to log in. Now that I’ve logged in I am unable to update my Direct Debit. I have changed my bank account. The details are correct but I’m still getting 'Oops something went wrong, try again later'.After reading other peoples experience - I have tried downloading the app on my phone. Still the same. I have tried updating the app and restarting my phone.Can someone please help? If I am unable to change my details I wont me able to pay my phone bill.

9
C
Newbie
6 hours ago
S
Newbie
SUNNYFACEHNewbie
asked in Ask a question.

problems with new app

I am having issues adding my ID mobile number to the new updated app.  Why might this be?? It's saying error occured!

12
D
Newbie
6 hours ago
M
Newbie
MCallaghanNewbie
asked in Ask a question.

My data allowance has shrunk from 120 GB to 1.5 GB

I finally managed to migrate to this awful new app only to find the 120 GB data allowance on my contract has been reduced 1.5 GB. If I didn't have a rollover amount left I would be out of data now. Can I please have old allowance reinstated. I've tried to get through on live chat, but that doesn't seem to be working.

20
Kash
iD Mobile Employee
6 hours ago
K
Newbie
KailenHNewbie
asked in Ask a question.

Proof of Purchase Information

Hi, Just upgraded to a Samsung Galaxy S23 FE. Need the proof of purchase information for the phone, displaying the phones model, information etc.The emails IDmobile provide are extremely vague and unhelpful. Any chance of getting this information.

1
Kash
iD Mobile Employee
6 hours ago
C
Newbie
ChezBoothNewbie
asked in Ask a question.

Updating Direct Debit in App wont work

Hi, i have a new bank account and have been experiencing trouble updating my new direct debit details in the App and on the website and using the desktop site. I get an error message, please see attached picture..I have spoken to a person in chat who was able to remove my old direct debit but unable to update my direct debit and told me to do this in the App 🤦‍♂️.  Is there a workaround for this or is this a glitch? I can see someone else had this issue nearly 2 months ago but no update on whether resolved ?  I am making manual payments until resolved however DD would be a lot easier... 

1
Kash
iD Mobile Employee
6 hours ago
Stell
Newbie
StellNewbie
asked in Ask a question.

Switching

I’m unable to switch my number to iD mobile  - both on my laptop and mobile phone.On my mobile it’s saying that my old number ‘needs to start with 07’ - it’s not recognising the digits; even though I’m using the same keyboard as for all other accepted numbers.On my laptop it’s saying at the top of the webpage ‘something went wrong’.Does iD mobile really want new business?!

2
Stell
Newbie
7 hours ago
Connor K Silo
Newbie
Connor K SiloNewbie
asked in Ask a question.

Unable to send/receive calls, can still send SMS. Phone recognised as 'UNKNOWN_SENDER!'

about phone is unknown alsoSo for a few months I’ve been unable to send or receive calls. SMS seems to work fine after a short delay but this is how my phone is recognised. I’ve looked through several forums and tried the tests and fixes (airplane mode, safe mode, resets, settings resets, etc.) and nothing has worked. Has my number been cloned by spammers and been blocked? I’m not sure what’s happened here really. Phone is Pixel 3a - Android version 12 (last version before support was stopped. Had worked fine for nearly 2 years after that though)Any help would be massively appreciated as I’ve been missing a lot of important calls recently. Thanks

7
andewhite
Legend
7 hours ago
Jakki Shopland
Newbie
Jakki ShoplandNewbie
asked in Ask a question.

Gift voucher

Hello, I order a new phone through the ID app and with the upgrade it said I would receive a £100 Currys gift card. I ordered the phone on Friday the 29th of March and have not heard anything about the voucher?  Kind regards Jakki Shopland 

4
M
Newbie
8 hours ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

WhatsApp to stop working on millions of phones

If your iPhone or Android smartphone is running on an old operating system, now is a good time to update. Find out how...  We love WhatsApp at iD Mobile, and we’re not the only ones. The messaging app has 300 million daily users worldwide and a million daily registrations. It’s a great way to share memes with mates and stay in touch with family. Over the past month or so, we’ve seen a number of articles claiming that WhatsApp will stop working on many handsets from late January. If you have an old smartphone that runs on an old OS, unfortunately, it’s true.  And if you use a Windows phone, you may have noticed that WhatsApp has already stopped working. Since WhatsApp are no longer developing for these older operating systems, according to WhatsApp, some features might stop functioning at any time. They also went on to say that if your phone runs on any of the affected software. Plus, you won’t be able to create a new account or reverify an existing one. Don’t worry though! We’ll tell y

5522
Kash
iD Mobile Employee
8 hours ago
C
Civilian
Catherinemmb20Civilian
asked in Ask a question.

LiveChat

How do I access live chat? I’m directed only to help articles and this forum 

1
M
Newbie
9 hours ago
Jakki Shopland
Newbie
Jakki ShoplandNewbie
asked in Ask a question.

£100 Currys voucher

hello, i have recently upgraded my ID contract and have been with ID mobile for a couple of years with no issues at all. Upgrading was super easy, and the new handset arrived a couple of days later. My question is, with my new upgrade came £100 Currys voucher of which i am yet to receive and had had no notification as to how to redeem it. Please advise. Thank you. 

2
M
Newbie
9 hours ago
B
Newbie
benfudge00Newbie
asked in Ask a question.

Sim not activated after 24 hours

I upgraded to a new phone and did not order a replacement sim.I got a message to say that the activation is in progress over 24 hours ago, but still not got any service/sim recognised. The sim fits the phone and it is not damaged. Any suggestions?

5
Abdalla Mansur
Newbie
9 hours ago
Shaka
Newbie
ShakaNewbie
asked in Ask a question.

Apple or no apple

Joined over two weeks ago and no email re Apple TV, ID service a bit sloppy

1
Kash
iD Mobile Employee
9 hours ago
P
Newbie
PrologicaNewbie
asked in Ask a question.

SIM or ESIM upgrade - What will i lose?

Hi All,Looking to upgrade my Id mobile SIM only contract, keeping same number. Just wanted to check.if there will be any.loss.of Contacts or WhatsApp chat history etc. and if eSim is better or worse option? ThanksP

4
Tyler
iD Mobile Employee
9 hours ago
Bobt
Rookie
BobtRookie
asked in Ask a question.

How to see usage so far

HiI've got the new app, how do I see my minutes or text usage so far. It does data, but can't see off plan or any minutes etc. Or does it only show minutes or texts used if you have any outside the plan allowance.

3
Kash
iD Mobile Employee
9 hours ago
G
Rookie
gauge_bosonRookie
posted in Ask a question.

A better way to use WiFi calling!

Hi all!I just joined iD Mobile with a brand new Samsung A34 5G 256GB/8GB phone on their unlimited everything package; it was an amazing deal, and so far, I am very impressed with both the mobile and iD support.I have started this conversation because, having trawled the Internet, the most relevant question/answer I found was on this very forum about a year ago; however, the 'solution' was a workaround as opposed to a proper fix, and, as an engineer, I like to find the best possible solution to a problem.WiFi calling, together with a solid WiFi signal linking you to a high bandwidth Internet connection, should be the most brilliant solution to a poor cellular signal at home or work, but unless you can keep it locked on when needed, chocolate teapots and fireguards come to mind 😉.For those not familiar, by default, when you activate WiFi calling, it is in 'prefer cellular' as opposed to 'prefer WiFi' mode. What does that mean? Well, prefer cellular means that if there is even the tinies

34
Tyler
iD Mobile Employee
9 hours ago
Christopher Norris
Newbie
Christopher NorrisNewbie
asked in Ask a question.

Unable to make or receive calls for 5 days

I use an iPhone 12 with iOS 17.4.1 and have been unable to make or receive calls for 5 days.  Txt is OK.  I have logged on to chat 3 times and have been told the issue will be fixed within 48 hours (it wasn’t) then that it was escalated to technical - still unable to use phone after 5 days.  Have logged this with the mobile phone ombudsman.  Short of dumping ID and going to another supplier I am at a loss as to what to do.  Anyone else having similar problems?

7
Alison Carter
Newbie
9 hours ago
J
Newbie
JagmanNewbie
asked in Ask a question.

Call to my ID phone number caller gets a "number not recognised" message

HiI am a 2 week in new ID mobile customer, I purchased a new phone and sim.My old number was ported over a couple of days after my account went live. All seems ok, I can send/receive texts and calls, except for one phone number from another network, he can text me but when he tries to call he gets a message saying that my number is not recognised. I have restarted my phone several times, turned off wi-fi calling, he has done the same but the problem still exists. I have also checked to see if his number has somehow blocked on my phone but all looks ok. Do you have any suggestions as to what I can do next?Thanks

5
Mick Cochrane
Newbie
9 hours ago
Maria Pender Hobday
Newbie
Maria Pender HobdayNewbie
asked in Ask a question.

Maria

I am in the US and not receiving a code by txt to log into my account to setup data roaming? How else can I log in? 

3
Maria Pender Hobday
Newbie
9 hours ago
I
Newbie
IztrubalNewbie
asked in Ask a question.

PAC code submission page constantly saying there is a problem?

I now have submitted my PAC around 10 times. Each time the form says there was a mistake. I now know all the numbers by heart. How do I keep my old number if unable to submit PAC?

8
Kash
iD Mobile Employee
9 hours ago
S
Newbie
Steelmen91Newbie
asked in Ask a question.

ROAMING: What are my options if I go over 30GB limit?

Travelling to France for 2 weeks. If I use up my inclusive 30GB roaming limit, what are my options? I can see that I can buy an add-on for data but was wondering if you can buy multiple data add-ons? For example, if I use up the first add-on, can I purchase another to maintain my data? 

5
Kash
iD Mobile Employee
10 hours ago
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