Unable to make or receive calls for 5 days

Still no resolution to this problem and no communication from ID Mobile going into Currys later on today which is where I bought Service to log a formal complaint and to change Suppliers

Same problem, in postcode S64 now 12 days. Phone works in Manchester and Bawtry. I think it is to do with 3 switching off 3G but the phone is up to date and 4G is switched on. They sent replacement sims but these make no difference. Wifi calling is out, texts work and so does whatsapp.

No use my id app

Hey there @Christopher Norris, @Geoff1944 & @Md Muzahid, we're very sorry to hear you're having issues with coverage.

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

https://www.three.co.uk/support/network_and_coverage/network_support

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please let us know and we can investigate further.

Please also try:

1. Restarting your phone
2. Trying the SIM in another phone
3. Resetting network settings

Kind regards,

Tyler

No it has not. The phones do not make or receive calls. The signal strength bars are unchanged from where they were before the problem started but 4g shows sometimes and not others. We were supposed to have been contacted by technical support within 48 hours - this has not happened. We have tried restarting the phones but do not have any handsets other than these which support 4g calling. Why has our wifi calling gone as well? I suspect 3 has changed some settings and ID does no have access any more. The coverage according to you, and to 3 is supposed to be good outdoors and indoors. How do we reset network settings?

Hey there @Geoff1944, sorry to hear that this is still on-going.

To reset network settings:

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

For Samsung; 

Settings > General management > Reset > Reset mobile network settings

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

Please try the above and let us know how that goes.

Thank you,

Tyler

Mine has been like this for 3 weeks now. ID have been no help!! Replaced sim, done all the checks, been escalated to technical 3 times and have heard nothing back! It’s now beyond a joke. 

Hi @Alison Carter 

Sorry to hear this, please could you let us know the device you’re using?

Is VoLTE enabled?

Is Wi-Fi calling enabled?

Are you able to try and manually connect to another network in the device settings, leave it there for around a minute and connect back to iD Mobile/Three UK?

Tom

Hi @Tom

i have a I phone 15 pro. I have tried everything and my phone still doesn’t work!! Can’t make or receive calls. Data and messages are fine! 
 

please see screen shot of the chat from last week. Got told it would be fixed by the end of last week!! 

Hi @Alison Carter,

Have you disabled the 3G option via your network settings?

Please test the coverage by selecting 4G/5G.

You can always test a replacement SIM, which you can collect from your local Curry’s store.

Kash

@Kash i have an iPhone 15! Done all the checks! Been on the live chat 6 times. Been put through to technical 5 times. Had a new SIM card. Checked the coverage in my area. Phone is volte compatible. It was all fine until the 3G was switched off!!