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Updating Direct Debit in App wont work

  • May 18, 2024
  • 1 reply
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Hi, i have a new bank account and have been experiencing trouble updating my new direct debit details in the App and on the website and using the desktop site. I get an error message, please see attached picture..

I have spoken to a person in chat who was able to remove my old direct debit but unable to update my direct debit and told me to do this in the App 🤦‍♂️. 

 

Is there a workaround for this or is this a glitch? I can see someone else had this issue nearly 2 months ago but no update on whether resolved ? 

 

I am making manual payments until resolved however DD would be a lot easier...

 

Best answer by Kash

Hi @ChezBooth,

Welcome to the Community!

I can see that we have responded to you elsewhere.

I would advise getting back to us there so that we can assist you further.

 

Kash

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Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8175 replies
  • Answer
  • May 21, 2024

Hi @ChezBooth,

Welcome to the Community!

I can see that we have responded to you elsewhere.

I would advise getting back to us there so that we can assist you further.

 

Kash

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