Hello, I transferred my ID mobile number, but after the transfer, I cannot receive calls from landline or other GSM operators, but I can make calls. I would like your help on this matter. Thank you.
Solved
I cannot receive calls after the number transfer.
Best answer by Behi
The problem persists, I spent hours with id customer representatives, but they just told me to check the phone settings and made a few settings. But they did not complete the transfer process properly and it is very difficult to get support.
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+24Hi
Welcome to the Community!
It sounds like it may be an issue with your settings?
Have you checked that your number is updated in your settings?
Do you know the message or error that callers get when trying to call you?
Kash
Are you still having issues?
I'm having the exact same problem.....
The problem persists, I spent hours with id customer representatives, but they just told me to check the phone settings and made a few settings. But they did not complete the transfer process properly and it is very difficult to get support.
Snap! I changed from ID to Tesco 2 weeks ago and cannot receive calls or texts.
The issue is with the port which is ID's problem.
I'm being passed from pillar to post with no real help at all
I've done all the settings, reset phone etc.
My number simply doesn't work anymore and I've had it for 16 year, I needed to keep the number!!
Do let me know if you get the issue resolved x
+24yes, I got in touch, I tried to explain my problem for about 3 hours, but I wasn't very successful in this regard.But I did some research and got a lot of information that there may be a "Split Port" problem during the number transfer process, but no registration or action has been made to me about it.
+24We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
Hello, the problem with my ID number could not be resolved. Moreover, my number has been out of service for a week, but my contract continues and payment is received every month without any problems. According to the information given by id mobile, I was told that the problem with my number could not be fixed and that it had to be changed to a new number. This means that I will no longer be able to use my mobile number that I have used for years.
+24Hi there
If you’ve already been advised that we can’t do anything from here, then that’d likely be the case I’m afraid.
We’re really sorry if we couldn’t do more. Please get in touch with our live-chat if you have any further queries/questions:
https://www.idmobile.co.uk/live-chat
Thank you,
Tyler
Hello, you have summed up the situation, but I have a constant agreement where there should be unlimited minutes of internet and SMS every month, I could not take advantage of this agreement but when the time comes I still do my oedem. Can IDMobile officials please say that the terms of service of this Agreement are fully complied with? Please
+24Hi
Your allowances will be outlined in your contract.
We are unable to confirm your allowances without checking your account.
Please contact our Live Chat Team if you wish to confirm your allowances.
Kash
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