Hi @Bec Coññery,

Welcome to the Community!

Just checking if you are still having this issue or if it has resolved?

Please can you try and uninstall and reinstall the app and try again?

Kash

Hi, I cannot access my account on either the app or the website; am getting “bad server” message on app or a black dotted circle  and online says cannot access server

Hi @Noelpow 

I’m sorry to hear that, we aren’t subject to any outages at this time, have you tried on a different device/browser?

Tom

Working today; so all good thanks  

Hi @Noelpow 

Glad to hear.

Tom

Both iD Mobile app and website are down again today by the looks of it, tried multiple browser apps on multiple devices including desktop and iPad, Safari, Chrome and Edge and nothing. 

Anyone from iD Mobile know when service will be resumed and how to access support during the outage? 

Hi @DAyersUK 

Are you still having issues with this?

What device are you trying the website/app from?

Tom