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Painful being with ID mobile


Just want to update my Direct Debit details.  Does not allow me to do this.

Hard to get through to anyone.

A contact number for customer services is hard to find on ID mobile site

Best answer by andewhite

Unfortunately iD Mobile don’t provide a telephone helpline for customers, @Macone1.

While their online “My iD Account” and iD app aren’t working properly, for direct debit (DD) matters, you can call 0800 049 2376.

🤞

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 11618 replies
  • Answer
  • July 5, 2024

Unfortunately iD Mobile don’t provide a telephone helpline for customers, @Macone1.

While their online “My iD Account” and iD app aren’t working properly, for direct debit (DD) matters, you can call 0800 049 2376.

🤞


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7496 replies
  • July 18, 2024

Hi @Macone1 

 

Sorry to hear this, there are some known issues with the iD Mobile app/website and changing direct debit details, for the time being, we’d recommend calling 0800 049 2376 for assistance on this matter.

 

We don’t have a phone number for general customer services.

 

Tom


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