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Various problems since switching to ID


Trying to change the account number for my direct debit, same bank just different account number, have tried in the app and also online but keep getting “oops something went wrong, please try again” I don’t have any outstanding charges on the account. Doing my head in!

 

Some people are still getting messages from the ID mobile number and not my old number which I ported, have tried resetting the network etc and still persists.

 

Also, no way of keeping track of roaming data in the app, my last supplier had it in their app and was really useful.

Best answer by Tom

Hi @Mrdazjones 

 

The team are aware of these ongoing issues with direct debits in the app and working on a fix.

 

Have you called the team on 0800 049 2376 who as mentioned above may be able to assist with changing details?

 

We’ll feedback the want for tracking roaming data.

 

Tom

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3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • Answer
  • July 5, 2024

Hi @Mrdazjones 

 

The team are aware of these ongoing issues with direct debits in the app and working on a fix.

 

Have you called the team on 0800 049 2376 who as mentioned above may be able to assist with changing details?

 

We’ll feedback the want for tracking roaming data.

 

Tom


  • Author
  • Active Contributor
  • 11 replies
  • September 2, 2024

Had to turn off RCS messaging to ensure my correct number was sent with messages.


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • September 6, 2024

@Mrdazjones would recommend looking at this article to resolve any RCS issues, thanks.

 

 


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