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Can't make or receive calls since 23 Sept (but can receive texts) London, UK


Am not 3G, have the ID logo top of screen.  No bars.  Have tried all recommended fixes but nothing.

Can’t find how to request replacement SIM on line.

Chat box takes you round in circles.

Live chat, agent came in, dropped out without anything, wait time increased to 41 mins then 221 mins.

Curry’s not seem to offer ID SIM  (only another brand).

What to do?!

thank you

Best answer by Matthew T

@Claire777 -

I see Three UK shows limited signal in these areas, but so do the other major UK networks. What phone are you using? Thanks.

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14 replies

  • Active Contributor
  • 5 replies
  • September 26, 2024

Same, getting nowhere.

Brand new phone.

iD really unhelpful 


  • Author
  • New
 Contributor
  • 4 replies
  • September 26, 2024

Beware!  Just received a private message offering help.

Phone number showing up as current scam doing the rounds - not everyone is helpful...


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • October 1, 2024

Hi @Claire777 @timstickland,

Welcome to the Community!

Please can you enable VoLTE on your handset and see if that works?

 

 

Kash


  • Author
  • New
 Contributor
  • 4 replies
  • October 1, 2024

Thanks Kash, my phone is showing as VoLTE enabled. Worked away from home today, outside of London and can make and receive calls just not when I am in London area.  So not sure where that leaves me as I do want to make/receive calls at home.

New phone or replacement sim or new provider??


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • October 5, 2024

Hi @Claire777 

 

Please could you let us know the postcode(s) where you’re having issues with calls?

 

Tom


  • Author
  • New
 Contributor
  • 4 replies
  • October 6, 2024

SW16 and SW14

Thank you


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • Answer
  • October 9, 2024

@Claire777 -

I see Three UK shows limited signal in these areas, but so do the other major UK networks. What phone are you using? Thanks.


  • Author
  • New
 Contributor
  • 4 replies
  • October 19, 2024

Samsung Galaxy A20e.  Showing as Volte enabled and on the approved phone list.  Thank you

 

New phone?  Concerned about upgrading and having same issue though.

Thank you


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2009 replies
  • October 22, 2024

Hey there @Claire777, have you ensured Wi-Fi calling is also enabled?

 

Also, do you have any phone updates that need doing at all?

 

Thanks,

Tyler


Zia Ahmed
New
 Contributor
  • New
 Contributor
  • 1 reply
  • November 15, 2024

I got new sim my internet call working , Whats app working by id sim that I changed the number already but can’t make calls outgoing and incoming , no one can call in my number even pls help me if any one knows 


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  • iD Mobile Employee
  • 602 replies
  • November 15, 2024

Hello ​@Zia Ahmed 

 

Thank you for getting in touch with us here on the community. 

 

We are sorry to hear you are experiencing issues with making/receiving calls. 

Can you confirm your handset make/model?

 

Thanks, 

 

Nat 

 

 


Joe Nguyen
Active Contributor
  • Active Contributor
  • 5 replies
  • November 16, 2024

I have all the above . switched ID mobile to  new phone -  was  on sony xperia now on samsung A20e . works fine for a week but last couple of weeks not been able  to  make or receive calls. volte and 4g settings etc all set.. done all the resets..

what is going on? why is there a problem with the error.. seems to be affecting a lot of customers. not sure what else to do.. don’t know how to get a new sim.. can’t find a way to talk to even a chat bot

j


Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • November 16, 2024
Joe Nguyen wrote:

I have all the above . switched ID mobile to  new phone -  was  on sony xperia now on samsung A20e . works fine for a week but last couple of weeks not been able  to  make or receive calls. volte and 4g settings etc all set.. done all the resets..

what is going on? why is there a problem with the error.. seems to be affecting a lot of customers. not sure what else to do.. don’t know how to get a new sim.. can’t find a way to talk to even a chat bot

j

Hi ​@Joe Nguyen, we’d recommend trying a new SIM card in this instance. You would be able to contact our Live Chat team to issue a replacement SIM card. Alternatively, you’ll be able to pick up a free replacement at any local Currys store.

For the live chat, if you type into the chat box ‘speak to an agent’ or select this option, you’d be put through to a live advisor.

Live Chat Support | iD Mobile Network

-Lauren


Daz_S
Silver Contributor
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  • Silver Contributor
  • 1191 replies
  • November 16, 2024

Just checking ​@Joe Nguyen 

switched ID mobile to  new phone -  was  on sony xperia now on samsung A20e

 

Was the A20e direct from iD?

If the Xperia is unlocked to all networks does the iD SIM work in that?

 

You could put your postcode (or all the other areas) in to these

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html

It should show if there’s any known issues at your postcode(s).

 

And this one shows the predicted strength for (defaults to) 4G , then toggle to 3G and 5G

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/coverage-checker/idmobile.html