Skip to main content
Solved

New Phone


Recently got a new phone, but can’t find instructions online for how to transfer my eSIM over. Want to keep the same number I’ve always had, but have only ever used physical SIMs before so not sure how to do this.

Best answer by andewhite

MarcTisch wrote:

Can anyone help me with this? … unable to use it…

Unfortunately @MarcTisch, iD Mobile don’t support eSIM transfers from one handset to another handset. 

To install on an eSIM from iD Mobile in your new phone, order a replacement eSIM from iD Mobile and install this in your new handset.

This iD online article explains how to get a replacement eSIM.

View original

18 replies

Tyler
iD Mobile Employee
Forum|alt.badge.img+23
  • iD Mobile Employee
  • 2009 replies
  • August 23, 2024

Hey there @MarcTisch, welcome to Community!

 

If you want to transfer your phone number over to us, you need to fill out the form below:

 

https://switching.idmobile.co.uk

 

Transferring your number is a separate process to activating an eSIM.

 

For further information on activating an eSIM, please check out the below post:

 

https://www.idmobile.co.uk/esim#:~:text=Open%20Settings%2C%20go%20to%20Mobile,Internet%20%2F%20Connections%20and%20find%20eSIM.&text=Scan%20your%20QR%20code.,Easy!

 

Thank you,

Tyler


  • Author
  • Active Contributor
  • 6 replies
  • August 24, 2024

That wasn’t my question - I’m already with ID mobile and have been for a while. I have a new phone and I just want to move my eSIM to it, along with the associated number.


  • New
 Contributor
  • 1 reply
  • August 25, 2024

i would also like the answer to this


  • Helpful
 Contributor
  • 27 replies
  • August 26, 2024

What phone? That might matter.

Crapple users might find use with:
https://support.apple.com/en-gb/118669

Hemorrhroid users may gain joy from:

https://www.androidpolice.com/android-transfer-esim-tutorial/


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7579 replies
  • August 28, 2024

Hi @MarcTisch 

 

The device itself should show you how to transfer an eSIM from one device to another, however it may be also easy to alternatively request a replacement eSIM and activate that on the device you wish to use.

 

[EDIT: It is not possible currently to transfer an eSIM from one device to another, a replacement eSIM activated on the new device is best in this situation]

 

cc; @Dandobaggins 

 

Tom


  • Author
  • Active Contributor
  • 6 replies
  • August 28, 2024

Hi @Tom, I will try this although the Apple advice if automatic transfer doesn’t come up says; “contact your network provider to transfer your eSIM”.

If I am required to get a replacement eSIM, I want to guarantee my phone number does not change.


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 7617 replies
  • September 2, 2024

Hi @MarcTisch,

If we provide you with a replacement eSIM or physical SIM we would activate it under your account so that you keep the same number.

 

Kash


Traceyxxx
New
 Contributor
  • New
 Contributor
  • 1 reply
  • September 2, 2024

if you have a puc code then you have to use it in the time to do it if you don't use it in time then you can lose

 it as they are going to give the number to a new customer so contact your old provider and ask for a new puc transfer from them if you are days off the date given to use it then you will not have any further rights to the number and will need to use the number given by the new company 


  • Author
  • Active Contributor
  • 6 replies
  • September 19, 2024

Hi @Kash / @Tom 

I’ve successfully transferred over my phone now, however my eSIM would not transfer. It simply stated ‘No eSIM available, please contact your network provider’.

Can I please request a changeover or a physical SIM so that I can use my new phone? Since everything else has already been moved over, I’m currently having to keep both phones on me at all times.

 

Thanks.


  • Author
  • Active Contributor
  • 6 replies
  • September 19, 2024
Traceyxxx wrote:

if you have a puc code then you have to use it in the time to do it if you don't use it in time then you can lose

 it as they are going to give the number to a new customer so contact your old provider and ask for a new puc transfer from them if you are days off the date given to use it then you will not have any further rights to the number and will need to use the number given by the new company 

That was not my question. I am already with ID mobile.


  • Author
  • Active Contributor
  • 6 replies
  • October 6, 2024

Can anyone help me with this?  @Kash @Tyler @Tom ? I’ve had this new phone for weeks now and been unable to use it…


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 11649 replies
  • Answer
  • October 6, 2024
MarcTisch wrote:

Can anyone help me with this? … unable to use it…

Unfortunately @MarcTisch, iD Mobile don’t support eSIM transfers from one handset to another handset. 

To install on an eSIM from iD Mobile in your new phone, order a replacement eSIM from iD Mobile and install this in your new handset.

This iD online article explains how to get a replacement eSIM.


  • Author
  • Active Contributor
  • 6 replies
  • October 6, 2024

@andewhite Thank you!


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7579 replies
  • October 9, 2024

Hi @MarcTisch 

 

Apologies for the misinformation, I’ve edited my previous post, iD Mobile do not support transferring of an eSIM from one device to another.

 

Best thing to do in this scenario as @andewhite suggests, get a replacement eSIM.

 

Tom


  • New
 Contributor
  • 2 replies
  • November 9, 2024

Wished I’d got sim cards now and not tried to save the planet by using esims now.

Why does iD not support esim transfer then?


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7579 replies
  • November 9, 2024

Hi @justaskin 

 

Not sure what you mean here, we still offer both physical SIMs and eSIMs at this time.

 

If you need to transfer an eSIM from one phone to another, unfortunately it isn’t possible with iD Mobile at the moment, we’d recommend requesting a replacement eSIM and activating it on the desired device.

 

Tom


  • New
 Contributor
  • 2 replies
  • November 9, 2024
Tom wrote:

Hi @justaskin 

 

Not sure what you mean here, we still offer both physical SIMs and eSIMs at this time.

 

If you need to transfer an eSIM from one phone to another, unfortunately it isn’t possible with iD Mobile at the moment, we’d recommend requesting a replacement eSIM and activating it on the desired device.

 

Tom

Thanks for reply. What I was meaning is that when it comes to changing phone time its obviously a lot easier to swap your physical SIM than faff about requesting a replacement eSIM


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7579 replies
  • November 9, 2024

Hi @justaskin 

 

The team are aware of a want for this feature, however we have nothing to announce at this time, sorry.

 

Tom