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Not received esim email

  • 28 September 2024
  • 1 reply
  • 142 views

I signed up on Thursday and have received a slew of emails from id mobile, but I haven’t received the esim email.  Can anyone give me the subject line in case I’ve missed it?  Or how do I ask for it to be re-sent?

Best answer by Tyler

Hi there @ashleyjohnson, we’re sorry to hear that you’ve not received your eSIM.

 

If still not received, please contact us via our live-chat to have a new one sent out:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

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1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2009 replies
  • Answer
  • October 3, 2024

Hi there @ashleyjohnson, we’re sorry to hear that you’ve not received your eSIM.

 

If still not received, please contact us via our live-chat to have a new one sent out:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler