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Kevin Cairns
New
 Contributor

My sim is not working as I don’t get any signal what’s so every at home or out and about. How to fix this 

Best answer by Lauren

Hi @Kevin Cairns, welcome to the community!

It sounds like you may need a replacement SIM card. You’ll be able to collect a replacement free of charge from any Currys store.

Alternatively, you’ll be able to contact the live chat to arrange a replacement to be sent through the post.

Live Chat Support | iD Mobile Network

-Lauren

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Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • Answer
  • October 8, 2024

Hi @Kevin Cairns, welcome to the community!

It sounds like you may need a replacement SIM card. You’ll be able to collect a replacement free of charge from any Currys store.

Alternatively, you’ll be able to contact the live chat to arrange a replacement to be sent through the post.

Live Chat Support | iD Mobile Network

-Lauren


Kevin Cairns
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • October 8, 2024

I have it working now but no matter where I am I only get one bar for signal 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • October 10, 2024

Hi @Kevin Cairns 

 

Is this worse than it was previously in the areas you’ve been to?

 

Have you tried a network settings reset?

 

Tom