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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4985 Topics

harpmandoodle
Rookie
harpmandoodleRookie
asked in Ask a question.

Intermittant data signal

Data keeps dropping out. Two days now. 4g showing  so phone signal fine. Internet drops out regularly. Is it the weather?

4
Mohammed
iD Mobile Employee
10 months ago
A
Newbie
Alistair70Newbie
asked in Ask a question.

purchased SIM but not received any emails?

My friend has just purchased a Sim only from ID and not received any email from ID mobile yet. How can we contact you?

3
Mohammed
iD Mobile Employee
10 months ago
Arpana Gurung
Newbie
Arpana GurungNewbie
asked in Ask a question.

refer a friend

Hii did refer my friend last year and he is been using id since. But i never received my gift card for currys?can someone look into it for me.  thanks

1
Mohammed
iD Mobile Employee
10 months ago
B
Civilian
BfednnnCivilian
asked in Ask a question.

Contract Price Increse

Hello, I am interested in one of the ID mobile 12 month contracts. Is there a chance that the bill will rise during the contract, or is it locked for the whole of the contract? If the bill is going to rise, will it rise by a large amount? Thanks :)

2
Mohammed
iD Mobile Employee
10 months ago
Peter C
Newbie
Peter CNewbie
asked in Ask a question.

No network in Warrington uk (postcode WA3 6LR) last 3 days (June 2023)

No three / I'd mobile network in several Warrington postcodes over last 3 days. What is the estimated date this will be returned? Thank you.

2
Mohammed
iD Mobile Employee
10 months ago
H
Civilian
Hebrews12Civilian
asked in Ask a question.

If switching, do I need to cancel?

I’ve just ordered a new SIM from SMARTY and given them my PAC code.  Will my contract with ID be automatically cancelled when it switches or do I need to manually cancel it?  Wil I need to cancel my DD?  Thanks for reading. 

1
Kash
iD Mobile Employee
10 months ago
Graham S
Newbie
Graham SNewbie
asked in Ask a question.

RPI @4% does equate 20% price hike

If the CPI/RPI increase is based on just under 4% as stated in emails from iD, why has my bill gone up by 20%? 

4
Kash
iD Mobile Employee
10 months ago
M
Newbie
MAKirkhamNewbie
posted in Ask a question.

upgrade deal

Hello  

2
Kash
iD Mobile Employee
10 months ago
S
Newbie
smigNewbie
asked in Ask a question.

my old phone valued but no postage packet sent

I move from a sim only contract to a monthly contract and as part of this, I valued my one year old iPhone 13 Pro and wanted to go ahead with the deal.This was a few weeks ago buti haven't had any further update or packaging for the old phone.Could you advise, is there something that I should be doing?

3
Kash
iD Mobile Employee
10 months ago
Cathy Swan
Newbie
Cathy SwanNewbie
asked in Ask a question.

no network

Just changed from EE couple of days ago & phone has no network & data won’t work. What should I do? Chat room ain’t working if ID either 😠

1
Kash
iD Mobile Employee
10 months ago
Michael Mccraw
Civilian
Michael MccrawCivilian
asked in Ask a question.

travelling to tur

Can I purchase a data bundle so I can use my data whilst on holiday in Turkey?

1
Kash
iD Mobile Employee
10 months ago
Harriet Clarke
Newbie
Harriet ClarkeNewbie
asked in Ask a question.

Brand new to id - phone sent back to curry's

Hi im really hoping someone can help. Dpd tried to  deliver 2x and I wasn't in, I'm told on their website my phone has gone back to Curry’s. I haven't been able to speak to anyone live on id, or get in touch with anyone from Curry’s or Dpd. Does anyone know you do next? Many thanks in advance :)

3
Kash
iD Mobile Employee
10 months ago
Jayshree JB
Newbie
Jayshree JBNewbie
asked in Ask a question.

payment not processed - money taken and refunded immediately

Hi,I have an overdue bill of £7.98 and have tried to pay it multiple times. As soon as the payment is taken from my bank account it is immediately refunded and I get a message saying that the payment cannot be processed. ID mobile are saying they’re going to close my account if payment is not received. Thanks 

7
Kash
iD Mobile Employee
10 months ago
C
Newbie
Cornea6185Newbie
asked in Ask a question.

How do you bring number porting in date forward?

I just opened an account and inserted my new sim into the phone. When I purchased the contract online I supplied my PAC and set the port-in date as 13/6. Now I discovered I can actually transfer in my number earlier than that, but when I re-start the procedure with the PAC on my website account I get an error. How can I bring the porting date forward? I have been waiting for Live Chat to respond for ages. Thanks.  EDIT: I must say that as a new subscriber having spent hours trying to talk to someone about setting up my new account, I hate iD Mobile customers service already. And the cooling off period of 14 days hasn’t ended yet!   

1
Kash
iD Mobile Employee
10 months ago
M
Newbie
MissnNewbie
asked in Ask a question.

messaging not working

So I moved from vodaphone to ID mobile and used my pac code to bring my number with me. Calls etc are working however mesaaging certainly is not.A) if I am sent a message it is goung to my old phone  not my new one even though correct number is used.B) if I send a text message from my new phone with my ported number the number the messages are saying it is sent from is a random number and certainly not mine. I am really not impressed. Tried messaging ID support and got nowhere. I need this fixing and or to speak to a human ASAP.

4
Kash
iD Mobile Employee
10 months ago
P
Newbie
pwongNewbie
asked in Ask a question.

Adult Content Filter not working

Hi, I have switched off the adult content filter. However, it is still on and divert to three UK website...https://www.three.co.uk/support/internet-and-apps/accessing-and-blocking-adult-content 

1
Kash
iD Mobile Employee
10 months ago
David Biddle
Civilian
David BiddleCivilian
posted in Ask a question.

cancelling a contract for a deceased person

I need to speak to someone about cancelling my late mother's phone contract

1
Kash
iD Mobile Employee
10 months ago
Emma Longworth
Newbie
Emma LongworthNewbie
asked in Ask a question.

unable to recrive done text messages

Good afternoon since moving to ID Mobile I am not receiving all the text messages which are being sent to me.I can send a message, the person will receive it and reply to me but I don’t get their text

1
Kash
iD Mobile Employee
10 months ago
Mcodyowen@icloud.com
Newbie
Mcodyowen@icloud.comNewbie
asked in Ask a question.

another person claims to have my mobile phone number

I have received a phone call from a lady who has had her phone stolen. She tells me that the stolen phone has the same phone number as mine. Is it  just just a phishing scam or could my number have been duplicated?

1
WelshPaul
Legend
10 months ago
Emer Doherty
Newbie
Emer DohertyNewbie
asked in Ask a question.

no confirmation email

Good morning, I placed an order with yourselves for an iPhone 11 contract. I still am yet to receive a confirmation email and I signed up to the direct debit. can someone please get back to me about this. If not I would like to cancel my order. kind Regards Emer

4
Tom
iD Mobile Employee
11 months ago
Hugh Fraser
Newbie
Hugh FraserNewbie
asked in Ask a question.

Live Chat: is it down?

Is just me or is the live chat down, newbie around here. 

12
Tom
iD Mobile Employee
11 months ago
Hgap
Rookie
HgapRookie
asked in Ask a question.

number switching

I just got a new ID Sim for my son, his old number was switched over today and everything went okay, but when I check the ID app on my dashboard it’s still showing the mobile number that was sent with the Sim not the one it was switched to.  Please can someone explain why it doesn’t display the phone number he is using.

1
Tom
iD Mobile Employee
11 months ago
FrZz Boby
Newbie
FrZz BobyNewbie
asked in Ask a question.

Contracts

Hi ,I just wonder how many sim only contracts can I haveAnd if they are more than 2 ,can I make an upgrade with a handset after the 6 month period ?

1
Tom
iD Mobile Employee
11 months ago
Louise Baker
Newbie
Louise BakerNewbie
asked in Ask a question.

SCAM? 0113 5344 674

I received a call from the number in the title claiming to be the 3 Network.Knowing iD usually email I found this odd. They claimed they would email me and send me a letter after I set up the discounted monthly payment…They weren't very convincing for me, but wanted to get the number out there.

1
Tom
iD Mobile Employee
11 months ago
MichaelDavies23
Newbie
MichaelDavies23Newbie
asked in Ask a question.

incorrect data charges

I went to Amsterdam in the past month and got charges for using data outside of the EU. How does that make sense?!

6
Tom
iD Mobile Employee
11 months ago
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