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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4872 Topics

Simmy
Newbie
SimmyNewbie
asked in Ask a question.

Issues porting number across

Requested number port from EE to ID to be done today ( wednesday 20th )Got an SMS on the new sim card saying it has been done.However, the old sim card ( EE ) is still active and the speeds are dismal ( on the new ID simcard), at about 5mb to 12mb ( speedtest ) I would ususally get about 50mb on EEI've checked on the website which says 4G is available here on their network ( I live in an urban area )Any advice ? As it seems difficult getting through to an actual person at ID. Phone is an iPhone 11Thanks

1
Lauren
iD Mobile Employee
1 month ago
Ada Aldona Zajdlic-Korczak
Newbie
Ada Aldona Zajdlic-KorczakNewbie
asked in Ask a question.

eSIM

how to get an eSIM card?does any of the Samsung Galaxy Z flip 5 or Motorola Razr 40 Ultra have Dual SIM?

4
Kash
iD Mobile Employee
3 months ago
H
Newbie
HillssssssNewbie
asked in Ask a question.

pac code not created

I’ve just purchased a new phone and transferred my number over with a pac code. Unfortunately I need to return the phone and have requested a pac code from ID but it keeps saying pac code not created? Any help would be hugely appreciated as I need to transfer my number to a different phone before returning. Thanks 

1
andewhite
Legend
5 months ago
Gary Richardson
Newbie
Gary RichardsonNewbie
asked in Ask a question.

Billing

I cannot read my bills both on the App or online they are the same.some of the writing is legible, but unfortunately the rest of it is not thanks 

11
Gary Richardson
Newbie
5 months ago
A
Anonymous
asked in Ask a question.

how do i stop getting notifications from ID community?

I cancelled my contract 3 months ago but I am still getting emails from ID community. I can no longer access my old account via the app. I have tried the chat line and phoning the complaints number but I am still receiving these annoying emails. Can anyone advise how to get them stopped, I can receive in excess of 15 every day!

6
R
Newbie
3 months ago
Z
Newbie
ZerrinNewbie
asked in Ask a question.

Transaction Number

I can't find my transaction number. I didn't receive a welcome email. And it is not on my digital invoice. I have searched every email but nothing. Why the hell you request such an idiot information that you didn't provide? 

1
Kash
iD Mobile Employee
5 months ago
Dannii Carter
Newbie
Dannii CarterNewbie
posted in Ask a question.

PLEASE PLEASE CONTACT ME TO CANCEL MY CONTRACT!

Please I am begging for someone to get in contact with me to cancel my sons contract.I am now getting threatening letters and now affecting my credit score and paying for a phone that we no longer use!!!!  This has cost me a fortune.I cannot speak to a single person and cannot do this online!I would like someone to call me asap and cancel this mobile - this has been going on since last year!It is having a massive impact on my finances!

1
Tom
iD Mobile Employee
18 days ago
H
Newbie
HLWalker2Newbie
asked in Ask a question.

Can’t text

So I’ve recently joined iD and switched my number over using a PAC code.I have no issues receiving calls/ texts (that I’m aware of) but I cannot send text messages. I’ve checked my iMessage settings and they’re all linked to right number.Do I have a faulty sim?

5
Tom
iD Mobile Employee
18 days ago
Dig Bee
Newbie
Dig BeeNewbie
asked in Ask a question.

sim in ipad cant recieve sms app registration code

So due to my individual needs, I use an iPad and FaceTime instead of phone calls.But when I’ve tried to register to use app to check my usage etc it request my telephone number of the SIM card, so it can send me an sms code to register.Smarty saw this problem and had send via email option. I D mobile doesn’t so it’s next to useless as can’t register so going to have to cancel subscription with you!

4
Tom
iD Mobile Employee
2 months ago
Femi Awoyemi
Newbie
Femi AwoyemiNewbie
asked in Ask a question.

Issue with my bill over my cap

I have an issue with my bill. I tried to access the chat feature but its not allowing me to send messages. My bill should be £12 a month but has gone up to £16.74. I have checked my billing and this is made up of £13+ and then Vat of £3+. I an confused as to the rise of my bill and would like an explanation  please. Also to mention i have a £0 cap on my bill so I am unable to spend over my monthly limit. I have also not seen any additional charges.

7
Tom
iD Mobile Employee
3 months ago
K
Newbie
KehoeNewbie
asked in Ask a question.

No signal for nearly two weeks

Hi in the last two weeks ive gone from having 5G at home to little or no signal at home if i dont connect to my wifi i cannot hse my phone at allIs this a an going issue or normal ? Its almost like everything is good for the 1st month thendown hill!Ive checked the signal and its showed issued on day 1 but doesnt now. Ive rebooted phone reset it anx still the same!! Any assistance would be appericated.

5
Tom
iD Mobile Employee
2 hours ago
T
Civilian
thewispCivilian
asked in Ask a question.

No network reg cannot make calls today

I cannot make calls as it says I have not network registered.  This is untrue as only moments before I was making calls.

2
Tom
iD Mobile Employee
2 months ago
Tomhendry00
Newbie
Tomhendry00Newbie
asked in Ask a question.

payment

I’ve tried paying my bill numerous times on the app and through the automated phone system but it isn’t letting me pay it even though the money is in the bank and now they’re threatening to disconnect me because I haven’t paid but I’ve tried plenty of times. 

8
andewhite
Legend
1 year ago
T
Civilian
ToffeegogCivilian
asked in Ask a question.

Fraud account has gone to debt collectors !

I have tried to contact ID Mobile once again as to chase an update on the fraud activity on my account. I still havent received an update since my original contact with them on 12 dec 2021This fraud account has now gone to A DEBT COLLECTION agency and ID Mobile have impacted my credit score terribly……… I have already provided an Action Fraud Crime ref yet till no reply  very, very , very upset and frustrated !!!

2
Kash
iD Mobile Employee
2 years ago
J
Newbie
Jarnal KalsiNewbie
asked in Ask a question.

I want to discuss a default on my account

There is a default on my account i would like to discuss. Could someone please contact me.

3
Kash
iD Mobile Employee
1 year ago
C
Newbie
CLONewbie
asked in Ask a question.

ID Fraud

I have tried to contact you and find it extremely difficult to get in touch with your customer service department to report a mobile phone contract that has been taken out in my name, which isn't me. I have received a final warning letter from you and it is essential that your fraud team investigate this ASAP and get this removed from my credit file.Account number 12564839   

3
Rory
Newbie
2 years ago
S
Newbie
SandradianeNewbie
asked in Ask a question.

Friend Referral Activation

HiI've had an email showing my referral reward has been activated but I can't see the gift card details.What am I doing wrong?

2
Tom
iD Mobile Employee
1 year ago
AndyP78
Newbie
AndyP78Newbie
asked in Ask a question.

can’t register as id phone number not recognised

Received my new SIM card and email with invoice showing my ID number. But when I try to register on the app, it says the number is not recognised. And if I put the sim in my phone, there is no service like it’s not been activated.

1
Mohammed
iD Mobile Employee
11 months ago
B
Newbie
barrsay04Newbie
asked in Ask a question.

Unnecessary SIM card

I recently upgraded my SIM-only deal (I was already on a SIM-only deal, and used the app to upgrade to a different SIM-only deal), however I have been sent a new SIM card. Do I need to use this, or can I keep using the old SIM? My new deal appears to be in use on the old SIM, so I’m not sure what the point of the new SIM is?

2
B
Newbie
1 year ago
A
Civilian
Andrew McCivilian
asked in Ask a question.

sim card undelivered

Hi. I ordered a SIM card on Thursday at 15.38pm order ref 120686920my wife Julie ordered a SIM card on Thursday at 17.17pm order ref 120688172 (the checkout wouldn’t allow me to order two at once).julie’s was delivered on Saturday.It’s  now a Monday afternoon. I took the post from the postwoman an hour ago & my sim was not there. according to the ID delivery schedule, it ought to have been delivered by today.frustratingly, there is neither anyone to call or email about this (yes I know it’s all online) orany way to track if it will ever arrive??would you please pursue an answer to this and ring me on 07925048099 as something has obviously gone very wrong.thank youandrew Mccluskey    

3
andewhite
Legend
2 years ago
B
Civilian
BouCivilian
asked in Ask a question.

PAC Code number transfer not working

Hi all, I’m trying to transfer my number over & have tried 2 browsers, all upper case, all lower case & capital first letter for my surname, cleared my cache on both browsers & it’s still not working.I ordered my SIM online & have 4 as the first digit of my transaction number.

1
Tyler
iD Mobile Employee
1 year ago
Nitesh Shah
Newbie
Nitesh ShahNewbie
asked in Ask a question.

i need a PUK code

i need a PUK code, and live chat will not connect and there is no QUEUE… have to keep asking the question again and again… this is awful customer services.. and no phone number. i can;t use my phone, and i can’t contact anyone… i have to rely on a dumb chatbot!! 

4
Ryan
iD Mobile Employee
2 years ago
L
Newbie
LouinthesunshineNewbie
asked in Ask a question.

Can't access OTP messages

I just switched from Vodafone and I'm not getting important OTP text messages or verification codes that I have requested. I tried removing sim card, switching my phone on and off. I’ve been in touch with ID Helpdesk and everything they suggested hasn’t worked. Phone calls and ordinary text messages appear to be ok. I have Apple iPhone 11. Please can anyone help.  

4
Tom
iD Mobile Employee
1 year ago
R
Civilian
rjgcCivilian
asked in Ask a question.

switching 5 contracts from another provider

I am looking to transfer 5 mobile numbers over from another provider, do I have order 5 sim first then provide PAC code after I have purchased the new sims idmobile?

2
Mohammed
iD Mobile Employee
1 year ago
Charlene Duffin
Newbie
Charlene DuffinNewbie
asked in Ask a question.

Cancel contract

Cancel father contract as he has died 

1
Kash
iD Mobile Employee
1 year ago
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