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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4836 Topics

M
Newbie
Mickb1911Newbie
asked in Ask a question.

premium rate numbers

Hi is there a bolt on I can buy to allow a certain amount of minutes to premium rate numbers rather than 45 per min

2
Kash
iD Mobile Employee
8 months ago
Paul Woods
Newbie
Paul WoodsNewbie
asked in Ask a question.

Upgrades

Why does it cost so much more to upgrade. It's ridiculous 

4
Kash
iD Mobile Employee
8 months ago
Gav Peterson
Newbie
Gav PetersonNewbie
asked in Ask a question.

Transferring my nimber to iD

HiI was wondering if anyone could help please.I joined iD on Saturday morning and gave my PAC number during the online application.The switch date was set for this Wednesday 6th September. As I have my phone now, is there nothing I can do to bring this date forward i.e. apply through the app to transfer my number over with the PAC, or is it just a case of waiting until the date which was set on the online application.  Many thanks  Aaargh just saw the typo in the heading and I can’t change it 😂

2
Gav Peterson
Newbie
7 months ago
E
Newbie
esmeblissNewbie
asked in Ask a question.

Switching number using PAC not working

I have switched my number using PAC code from EE which said it would switch on the 9th October. I have not received any confirmation that it has switched but people can call and receive calls using my old number. However, I cannot receive texts to or from that number. Additionally, when trying to send texts, they will not send.  So firstly, when will my number be switched over. And how can the calls work but not the texts with my original number.  Secondly, irrelevant of the number, why are my texts not sending?

1
Kash
iD Mobile Employee
6 months ago
P
Newbie
plantsNewbie
asked in Ask a question.

Mobile data unusable for over a week

The status check has consistently shown the same message, about work ongoingHow long do these repairs last typically and when is it ok to ask for one’s money back?I rely upon mobile data in my workplace and am currently using a SIM from another network (Voda)The down speed is 0.3Mbps but not consistent and up is a more reasonable 2Mbps. Down speed since joining in April has been 20+ and up 5+I can’t use the web. I can only reply to small emails, sometimes

5
Mohammed
iD Mobile Employee
9 months ago
K
Newbie
K83bxt3rNewbie
asked in Ask a question.

Can't create direct debit

My account got blocked last week because my direct debit failed (there was money in the account).The app and site were down and I couldn't login anywhere so see what was going on. My direct debit disappeared from the app (even though my bank had it registered as a direct debit) and I now can't create a new direct debit at all! I keep getting the "Oops, something went wrong" message.To add, I'm on the new version of the app.Need to get this sorted before my next bill which is in a couple of days! Any advice?

2
Tom
iD Mobile Employee
15 days ago
R
Newbie
Roderick Smith
asked in Ask a question.

How to change Name

How do I change my name as it appears please?

2
Tom
iD Mobile Employee
4 months ago
Hanna May
Newbie
Hanna MayNewbie
asked in Ask a question.

Cancelling and getting a Pac Code

My contract finishes on the 29th November, I have a new phone and will request a Pac code as i want to keep my number and i understand that it will cancel my plan once i activate it on the new phone. My question is if I activate it on the 30th November, will I be charged for a new month or not? Or can I use it on the 29th the day of my end of contract? 

3
Kash
iD Mobile Employee
4 months ago
M
Newbie
Marek SlomkowskiNewbie
posted in Ask a question.

Complaint reference number 371965125

I officially closed my plan on 04.09.2023 by phone.3 weeks later your company charged my current account by 24.27£I need my money back to my current account.

3
Tom
iD Mobile Employee
6 months ago
D
Newbie
domidomNewbie
asked in Ask a question.

Cancel sim only plan within cooling off period

Hello, I recently ordered a SIM only contract but would like to cancel within my 14 day cooling off period. Please can someone help with this? 

2
Tom
iD Mobile Employee
11 months ago
V
Newbie
Vaida SketeryteNewbie
posted in Ask a question.

number transfer

Hi. Want to ask I have left approx a month left with my old provider. I need to take new contract with phone as soon as possible. So my question would be, can I take contract with you now and how I can keep my old number if it is still will be used with my old provider? Thanks 

3
V
Newbie
2 months ago
A
Civilian
AlisonJCivilian
asked in Ask a question.

my new SIM card doesn't work

I have received a new Sim card and it doesn't work. I have tried in three compatible handsets and tried all the trouble shooting. It just says no Sim. Can anyone help? Thanks

4
Tom
iD Mobile Employee
4 months ago
D
Newbie
Des FryNewbie
asked in Ask a question.

Transaction number

Hi I haven't  got a transaction number so can't  use my pac code to change to my old number can anyone help.

7
Tom
iD Mobile Employee
8 months ago
S
Rookie
simonduffyRookie
asked in Ask a question.

New sim card

Hi can I order a new sim card and get it charged to my account?  Thanks Simon 

6
Tom
iD Mobile Employee
1 year ago
MartinB
Newbie
MartinBNewbie
asked in Ask a question.

How to divert all calls to voucemail while abroad

I’ve tried setting call forwarding on my iPhone to 123 but when someone calls me they just get unobtainable. In the U.K. without forwarding the answerphone works fine. Does anyone have any suggestions?

3
Kash
iD Mobile Employee
4 months ago
Z
Newbie
Zahra MogNewbie
asked in Ask a question.

Number porting taking too long and both networks are deactivated

Problem solved after a full day without any network!

4
Kash
iD Mobile Employee
3 months ago
Slap Head
Newbie
Slap HeadNewbie
asked in Ask a question.

Can i buy an add on international roaming package for use in india

Hi I'm just wondering if i can buy an add on international roaming package for use in india?

2
Kash
iD Mobile Employee
2 months ago
H
Newbie
hemkompNewbie
asked in Ask a question.

Very slow mobile data

Hi, Al10 very slow mobile data speed, can someone fix this please! 

5
Tom
iD Mobile Employee
6 months ago
KreamT
Newbie
KreamTNewbie
asked in Ask a question.

Issue with account

Hi. I recently moved from ID to a different mobile provider (both on a 30-day rolling contract). I was annoyed at the third full-day outage and no way to contact support directly. Checking my account, it says that the next bill is due on the 9th of April. There was some usage up until the first few days of March, so I presume this is what this is for (although it’s a full month's amount which seems odd) and therefore the account will be effectively closed after that payment. Anyway, I’ve now decided to move back to ID Mobile as the signal is not as good with the new provider. So, I was wondering how I go about resurrecting the account so that it doesn’t stop? If I use the original ID Mobile SIM card (which I kept) will this still work, and do I just go through the PAC procedure to port my original number back again?Thanks for your help.

3
Tom
iD Mobile Employee
1 month ago
Arran Scrambled Egg Gillies
Civilian
Arran Scrambled Egg GilliesCivilian
asked in Ask a question.

ID Mobile did not live up to their end of the bargain as I never received £30 - Currys or Amazon.co.uk Gift Card

ID Mobile did not live up to their end of the bargain as I never received £30 - Currys or Amazon.co.uk Gift Card

2
Kash
iD Mobile Employee
5 months ago
Ged Palubinskas
Newbie
Ged PalubinskasNewbie
asked in Ask a question.

25.01 to 28.01

my bill should be £25.01, but next bill will be £28.01?I thought I signed contract for 2 years

10
andewhite
Legend
1 year ago
Jamie Grant Stewart
Newbie
Jamie Grant StewartNewbie
asked in Ask a question.

Recent order

Any idea what this means?!  Dear Mr NunnWe’re sorry but we’ve had to cancel your order (120486632) as it didn’t pass our internal security checks.Internal checks are carried out for the safety of our customers and we apologise for any inconvenience caused. Regards, 

1
andewhite
Legend
2 years ago
Michael Coates
Newbie
Michael CoatesNewbie
asked in Ask a question.

Porting number and keeping rollover

I have two mobile contracts and I want to reduce to one. My main number is with GiffGaff the secondary number is with ID. If I port my main number from GiffGaff to ID will I lose the rolled over data on my current ID number/account?If so, I will just cancel the ID account altogether, hoping I can stay with ID though. 

5
andewhite
Legend
1 year ago
A
Novice
AndyLBNovice
asked in Ask a question.

Data amounts?

Does ID no longer offer 50GB data deals? I find 50GB perfect, I don't need to go up but don't want to go down in amount.

5
A
Novice
1 year ago
Jedi_hunter71
Civilian
Jedi_hunter71Civilian
asked in Ask a question.

Galaxy S22+ Out of Stock

I have just order a Galaxy S22+ which when I ordered ID Mobile stated it was ‘available’ then I get an email telling me it is out of stock but they will still be charging me and running a credit check, surely, they can’t do that without confirming availability of the phone firstIf there is a stock issue and it is going to take longer than a week then I would prefer they cancelled my order and not perform a credit check which would affect my credit rating, then I can look to a different providerHow can I stop a credit check happening and cancel my order so I can go with someone else ? 

3
Rory
Newbie
1 year ago
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