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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4976 Topics

J
Newbie
Jamie.eNewbie
asked in Ask a question.

my Phone wont make calls

Hi all, Ive had my Phone a while, all has been well and bills paid etc. But all of a sudden my phone won’t make calls! I’ve checked the cellular data etc, that’s all fine! Very annoying!! Please help!!

2
Kash
iD Mobile Employee
1 year ago
Valve Chutaya
Civilian
Valve ChutayaCivilian
asked in Ask a question.

How can i claim earplugs

When I bought Samsung galaxy 23 ultra I was supposed to receive free budsI have not received them

2
Kash
iD Mobile Employee
8 months ago
E
Newbie
EllaDavies96Newbie
posted in Ask a question.

pac isnt working

I have put my pac number in and he is saying its  incorrect, however this is definitely the correct number. Please help as I need to keep my number 

9
Kash
iD Mobile Employee
10 months ago
Iain Stansfield
Newbie
Iain StansfieldNewbie
asked in Ask a question.

Problem trading in old phone

I tried to trade in my old phone but the automated service kept saying my bank account number wasn't correct but it is. It's a Halifax Bank account

2
Iain Stansfield
Newbie
1 year ago
Gav Peterson
Newbie
Gav PetersonNewbie
asked in Ask a question.

Transferring my nimber to iD

HiI was wondering if anyone could help please.I joined iD on Saturday morning and gave my PAC number during the online application.The switch date was set for this Wednesday 6th September. As I have my phone now, is there nothing I can do to bring this date forward i.e. apply through the app to transfer my number over with the PAC, or is it just a case of waiting until the date which was set on the online application.  Many thanks  Aaargh just saw the typo in the heading and I can’t change it 😂

2
Gav Peterson
Newbie
8 months ago
Claire Jones
Newbie
Claire JonesNewbie
asked in Ask a question.

No service

I switched to you guys a few months back and have never had signal where I live despite the signal according to the website is supposed to be "very good" I'm lucky if I get 1 bar anywhere indoors or outdoors? 

5
Kash
iD Mobile Employee
2 years ago
LetMePayTheFinalBill
Civilian
LetMePayTheFinalBillCivilian
asked in Ask a question.

Cant pay final bill

I have cancelled my direct debit and cancelled my contract but then received a final bill email but now have no access to the account nor my old iD phone number. I can't get into contact with anyone from iD over the phone so I'm stuck for what to do. Would appreciate some advice please 

2
Tom
iD Mobile Employee
1 year ago
S
Newbie
samuelRSNewbie
asked in Ask a question.

App says I've left iD mobile but I haven't?

I recently checked the app because I've had no data at all and unable to connect to any signal masts even manually. It says I left iD on the 3rd, the same date I actually started my contract. I got it through carphone warehouse. It's worked for a week so far since the 3rd but stopped working yesterday after like 5 days. Is there somewhere I can tell iD I don't want to cancel and never asked to cancel?

2
Tom
iD Mobile Employee
1 year ago
S
Newbie
stevefletcher4Newbie
asked in Ask a question.

black fri deals

I have bought a sim deal on the Black Friday offer and it has a 1 month contract. Does this mean that the price will increase after 1 month or will the price continue until I change tariff ? looking to change 2 other family sim deals to ID so need to understand how long I would get this price thanks 

4
Tom
iD Mobile Employee
5 months ago
E
Newbie
Emily ArkellNewbie
asked in Ask a question.

Can't port my number to ID Mobile - can someone help please?

Switching from EE and cannot port my number over.  Details are correct.1.  Tried different browsers2.  Submitted my surname in CAPS as advised elsewhere.Never had a problem with porting to other networks.  Error got:"We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again"

2
Tom
iD Mobile Employee
11 months ago
Jason Willey
Newbie
Jason WilleyNewbie
asked in Ask a question.

sim card stopped working

Hi my sim has suddenly stopped working. how do I contact anyone to resolve or request replacement? I seem to be going round in circles looking for chat  please help 

1
andewhite
Legend
1 year ago
B
Newbie
BagzNewbie
asked in Ask a question.

Switch/Port not happenned?

I filled the form and had confirmation text saying my number will be ported. I selected today (4/4/23) and it’s now gone 6pm and my number hasn’t ported, it’s still active on my old SIM. When will me port happen, any ideas??

5
Kash
iD Mobile Employee
1 year ago
C
Newbie
CoxleyNewbie
asked in Ask a question.

use in the EU

I’ve been to Spain for two weeks and when there had the roam like home text. I am being charged for out of plan charges £24.99 which shows as rest of the world roaming. I thought Spain was in the EU? It’s shown as band 1 on the roaming chart.My daughter is on I’d mobile and went to the same places as me during that time and hasn’t been additionally charged. I’d like my money back

3
andewhite
Legend
1 year ago
Tim Norton
Newbie
Tim NortonNewbie
asked in Ask a question.

pac transfer time limit

i currently have an O2 sim along with my ID one but eventually want to transfer my number from my O2 to ID…..what is the time limit on this, as in could i do it 6 months down the line….please advise

3
Kash
iD Mobile Employee
8 months ago
S
Newbie
Sammie Louise
asked in Ask a question.

Cancel in cooling off period & return phone - cant send message

I want to cancel my contract within my cooling off period I am having the same issue I cant contact anyone I have just swapped over now I can see why contracts where so cheap but customer service is shocking! I cant use my phone either I have tried all the fixes suggested on this forum and I stil cant connect my phone number or receive normal txt messages unless there on iphone n it goes theough imessage which also will not pick up my phone number or FaceTime .

4
andewhite
Legend
1 year ago
A
Newbie
abbothompsonNewbie
asked in Ask a question.

wifi calling not working on samsung a21s

Hi,Im a newbie, just ported my EE number ID on contract.My Wifi calling will not work for either calls or text- incoming or outgoing, now I’ve ported over, but was working fine earlier today before i ported over.Have tried a re-start on the phone, WIFI working normaly, just not the calling option.What do i do next please? 

2
Mohammed
iD Mobile Employee
1 year ago
John Pitchford
Newbie
John PitchfordNewbie
asked in Ask a question.

eSim stopped working

eSim stopped working after 3 weeks now got NO SERVICE message on screen. Not got a physical SIM to install

3
Kash
iD Mobile Employee
7 months ago
B
Newbie
BWtenNewbie
asked in Ask a question.

Constant signal drop regardless of the post code

Hello,I have ID since last March but after many months of patience I will have to cancel the contract.Since I changed to ID I have constant signal drops every few minutes. In almost every call there is signal drop for 10-15 seconds. There are also signal drops every few minutes that I use the phone for internet.I have checked the coverage, as I can see it is the only suggestion in similar topics, and according to that I should have at least 4g in my house and at work but that is rarely the case. And I would be ok even with lower connection but without the signal drops. At work the signal drops to H or H+. It would be great, for that price, if this was working but these problems are so inconvenient that isn’t worth it for me.With my previous provider and the same phone device, I never had any problems like these. I would appreciate if someone from ID can contact me to let me know how I can cancel the contract.Thank you.

2
Tom
iD Mobile Employee
6 months ago
Helen Leighton
Newbie
Helen LeightonNewbie
asked in Ask a question.

What's my new iD Mobile number?

I have just took out a new contact and I am trying to complete the document to keep my current number. I need the telephone number of my ID contact before I can do this. I have checked every email and contract and no where has the number on. I have my PAC code but your not making it easy.

2
Tom
iD Mobile Employee
1 year ago
David Biddle
Civilian
David BiddleCivilian
posted in Ask a question.

cancelling a contract for a deceased person

I need to speak to someone about cancelling my late mother's phone contract

1
Kash
iD Mobile Employee
10 months ago
D
Newbie
Dan88Newbie
asked in Ask a question.

Identity Fraud

Hello Someone has opened two Tesco mobile accounts in my name and I can see a credit search has also been run against me by ID Mobile. What do I need to do to report this and to check if anything has been opened in my name?

6
Rory
Newbie
2 years ago
A
Rookie
Andy WattRookie
asked in Ask a question.

Rest of world charge but havent been outside EU

I have been charged £25 for rest of world roaming despite never leaving Europe.  Can this be explained?

5
Kash
iD Mobile Employee
6 months ago
Sam Francis
Newbie
Sam FrancisNewbie
asked in Ask a question.

Can I request an early bill Pdf ASAP for use as proof of address?

I am moving back in with my parents and have cancelled my contract with my broadband provider. They need evidence of my new address (utility bill), and my mobile contract  is the only utility I’m retaining. I need to show a utility bill by their debiting date of 25th April in order to avoid an early termination surcharge of nearly £300. However, my regular ID Mobile bill seems to be issued on the 28th of each month, and I can’t use a previous bill as I’ve only just changed/updated my biling address. Is it possible to request an early bill to be issued as soon as possible/before 25th April? I’d be extremely grateful for any advice on this. Many thanks - Sam

1
Rory
Newbie
2 years ago
C
Newbie
ChrisJNewbie
asked in Ask a question.

Unable to log-in to cancel my contract

Here’s the thing. I have been paying a regular direct debit for many years now, for a phone that was used by my wife until she passed away nearly two years ago. I am only now getting round to sorting out the gritty details. I have the account number, but I don’t have the phone, I don’t know the number and she would never have thought to create an online account. I heed the warning not to simply cancel the DD, but with no phone number to call and the webchat disabled unless you have a pin number, I am going round in circles.Suggestions?

4
Kash
iD Mobile Employee
1 year ago
T11RMH
Newbie
T11RMHNewbie
asked in Ask a question.

Online Account Cancelled - Old Contract

Hello. I have an account where the contract has expired more than 6 months ago. My online account has been closed because of this and trying to register again I get the message saying that the number is not an ID number. So how do i deal with this old contract when all of the online options are now gone because my online account has been cancelled as it's an old contract? Direct debit is still coming out every month....

3
Tom
iD Mobile Employee
1 year ago
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