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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

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iD Mobile

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Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

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5003 Topics

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SimmyNewbie

asked in Ask a question.

Issues porting number across

Requested number port from EE to ID to be done today ( wednesday 20th )Got an SMS on the new sim card saying it has been done.However, the old sim card ( EE ) is still active and the speeds are dismal ( on the new ID simcard), at about 5mb to 12mb ( speedtest ) I would ususally get about 50mb on EEI've checked on the website which says 4G is available here on their network ( I live in an urban area )Any advice ? As it seems difficult getting through to an actual person at ID. Phone is an iPhone 11Thanks

asked in Ask a question.

not able to log into id mobile

Hello,I recently reset my phone and now when I try to log into the id mobile app it just says “something isn’t right” when I try the forget password option. I know that I have given the right mobile number, last name and year of birth. There is also no option of logging in by Touch ID. Please help.

Amy LittleNewbie

asked in Ask a question.

direcr debit

I opened an account with Id mobile on 5/11/22 it said payment was to be paid 18th of each month and the payment still hasn’t been taken for this month but it says payment was received on 17th November but I’ve checked my bank and it still hasn’t gone out. It says next bill date is 18th of December and says the bill period was 5/11/23-3/12/23 so if my first payment isn’t till December then I’m completely confused but I have other bills that will be coming out from 22nd of this month and I don’t want the money that’s in their now to be used by something else like some other bill and then their isn’t the money their to cover the direct debit. Anybody know what I should do cause I don’t understand I’d mobile it’s very confusing. Thanks

asked in Ask a question.

I need help with an inactive sim (new customer)

I pre-ordered the new Pixel 8 on an unlimited data plan through Carphone Warehouse, I have received the new phone and Sim card. The Sim card is inactive and will not work after attempting all of the fixes suggested. I don’t have an IDmobile phone number so I can’t create an ID mobile account, I don’t have a transaction number because I never received a digital invoice or welcome email. I have the phone contract downloaded and I have the Carphone Warehouse order number in the confirmation emails. Help from staff would be much appreciated,thanks.

Mel JonesRookie

asked in Ask a question.

Change of payment details

HelloMy brother was paying for my mum’s phone which was with you. He’s just died and is obviously unable to pay her bill. I want to change the payment over to me (also one of your customers) but ensure that mum keeps her telephone number. How can I do this please?

everlevelNewbie

asked in Ask a question.

Some numbers don't work on wifi calling but fine on mobile

I have noticed that 0333 numbers work fine if wifi calling is switched off or not available but fail with a message ‘your service does not allow this call’ type of message when using wifi calling.

Heather McAlpineCivilian

asked in Ask a question.

no service

Hi, I have no network coverage (3G or 4G) on my phone, only Wi-Fi connection. Is there a problem in Aberdeen area?thanks

Rajan KukadiaCivilian

asked in Ask a question.

currys gift card saying its invalid

Hi - I was issued a gift card on 9th Feb 2022 which is valid for 24 months. As its coming to the end of the term I am trying to use the gift card but it is saying that it is not valid. I have tried customer services who cannot help and have tried placing the order multiple times online to the same avail. Due to the urgency of the card expiring (tomorrow 9th Feb) can someone urgently help me please.

Rhys AshillNewbie

posted in Ask a question.

no signal

Good afternoon , I'm having issues with my phone. it has happened numerous times over the last few months. my phone will not allow me access to the Internet, calls or messages. it keeps telling me I'm not registered on a network. I've been to carphone wearhouse and they have told me to contact you. its funny how there are ID mobile signes up in the store saying "fantastic network" 99% coverage and I don't seem to see any of that. as far as I'm concerned it's a very misleading sales tactic

2842johnpaulCivilian

asked in Ask a question.

unable to register sim

Im unable to register my iD sim because i dont know what will be my new phone number .I have a stac code and dont want to continue with my old number.

Justine7781Newbie

asked in Ask a question.

need a new number due to harassment

My daughter is receiving harassment calls. We urgently need a new number

yasithdslNewbie

asked in Ask a question.

how much will i be charged for cancelling within 30 days

Hi I purchased a sim only plan last week and I would like to cancel it. Since i am in the cool off period I understand i am not going to be charged any early termination fee, just a fee for what i have used. How can i find out before cancelling how much this will be? Does it calculate using the pay as you go rates for data + messages/calls or is there a specific rate for it, if there is any extra fee at all. Thank you for the help

asked in Ask a question.

Proof of Purchase needed for insurance

I need a proof of purchase pdf including IMEI, make, model, and storage size so that I can get my phone screen repaired. I have seen a lot of similar posts on here for the same question and it seems a bit nuts I have to create a new thread to ask the same thing rather than have a process i can easily follow, so if someone could message me on the community private messages with how to get the required document that’d be great thanks cheers

Elsie SturdyCivilian

asked in Ask a question.

roaming in the eu

I know iDMobile has international roaming, I've found the list of countries however I'm going to Crete in a month and I was wondering if this would included under Greece (as it is a Greek island) or if it would be listed separately. Greece is on the list but Crete isn't. Anyone know anything that could help me?I've tried the help pages and the chat bot but there is no clarification. Help please lol

Lee GrahamNewbie

asked in Ask a question.

s22 ultra pre-order

Hello, just a general inquiry on pre-ordering an s22 ultra. I'm planning on leaving my current provider a month early (providing my pac so I can carry my number over.) As my current contact doesn't end until the 17th of this month what happens? Will I get my SIM with my new contact? And my old contact ends with the old provider? Or what? Just don't want to be left without a contract as it's a pre-order? As I'll happily use the new SIM with my current phone until the 30th.

lewisjenkoCivilian

asked in Ask a question.

My first bill has been taken before it said it would be.

I started my contract on February 24th, paid the upfront cost and changed my direct debit to a different date than the 10th March which is today but I have still been charged today.I’m worried I will be double charged this month or something since I was not warned about this payment before it came out my bank.

asked in Ask a question.

How do I cancel a SIM card that is used in a mifi router?

I cannot see any codes that are sent to me by idmobile for verification purposes so how do I contact you to terminate my SIM card? Your Chat bot is not showing (have tried for two days). I will be cancelling the Direct Debit now.

CraigHummerNewbie

asked in Ask a question.

Registered new contract with wrong mail address

I have been with ID for about 4 months and have just transferred my wifes phone over but (because I pay the bill) I added it with my email address. Now I can’t get to her usage \ management etc because it’s only showing my phone on the portal. How can I get it changed?

Maria Omena-NealeNewbie

asked in Ask a question.

I've placed and order for an upgrade but have not received a confirmation email

I’m trying to upgrade from a sim-only to a plan with a phone.

Becca BaillieNewbie

asked in Ask a question.

Can't look up information on my other number connected to my accound

Can anyone help. I have phone 2 numbers in my name with id mobile. The other one belongs to my x partner. He wants me to cancel it but I don't know how to. When I go on the app I can only get information for my primary phone number I use?

Kim PearsRookie

asked in Ask a question.

not receiving calls and network issues

I am at the end of my teather I’ve had family trying to call me and it’s just blank as if it’s been blocked even on Wi-Fi calls, I’m getting really fed up now I’ve gone onto the links to contact someone and they are not able to link me as it’s not a valid link. In all my years of being with other companies this has to be the worst. How do I speak to a human being to speak to someone about the problems I’m encountering. I’m so very very frustrated

asked in Ask a question.

monthly charge increase

This month's charge is higher than last month and shows no increase on next month's charge. So why exactly is this month's charge increased? Considering it's under direct debit and no premium additions have been added I fail to see the reason for the increase

Zoe McGladeNewbie

asked in Ask a question.

multimedia charges on bill

I don't understand why a multi media charge appears on my bill to myself? How could I send my own number any pictures or emojis? The charge is on the same day within minutes of each other. It's not alot of money but that's not the point and I certainly don't want to do it again so what have I done to get this charge?

Amanda GoreNewbie

asked in Ask a question.

Airplane Mode

Is it necessary to turn Airplane Mode on when abroad or turn roaming data off?

Sam FrancisNewbie

asked in Ask a question.

Can I request an early bill Pdf ASAP for use as proof of address?

I am moving back in with my parents and have cancelled my contract with my broadband provider. They need evidence of my new address (utility bill), and my mobile contract is the only utility I’m retaining. I need to show a utility bill by their debiting date of 25th April in order to avoid an early termination surcharge of nearly £300. However, my regular ID Mobile bill seems to be issued on the 28th of each month, and I can’t use a previous bill as I’ve only just changed/updated my biling address. Is it possible to request an early bill to be issued as soon as possible/before 25th April? I’d be extremely grateful for any advice on this. Many thanks - Sam

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