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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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5005 Topics

B
Newbie
Bill RowlandNewbie
posted in Ask a question.

Signal strength

To quote ID signal strength in my post code is "Yes - Very good serviceGreat news. You've got very good 4G coverage for calls, texts, and data." Actually for a lot of the time the best I get is H+,so a bit optimistic by iD

14
Mohammed
iD Mobile Employee
10 months ago
Katherine Cooper
Newbie
Katherine CooperNewbie
posted in Ask a question.

new sim, no number!

HiI've received my new sim with no number!! It's not on packaging, it's not recognised when looked up on two different phones. I've tried ALL your troubleshooting for this problem on your website (so please don't re-suggest any of those to me in your replyto me). When I try to use my phone it just comes up with 'not registered on network'. Tried calling your 'customer services', but with no number it won't put me through, which is very unhelpful for this particular customer needing this particular service from your so called helpline! I cannot register an online account because, you've guessed it, no number!! So far not impressed with idmobile, let's hope whoever responds to this, makes the difference.If this isn't resolved within 24 hours, please cancel my order and refund any money owing. At the very very least, the new number of a sim should be either in an accompanying letter, or on the packaging; I've never come across this before, and since reading comments online, sadly find it'

3
Tom
iD Mobile Employee
10 months ago
annie54
Newbie
annie54Newbie
asked in Ask a question.

Credit score ruined - I do not have an account with you or your affiliates and never have

Credit report shows two payments missed to ID Mobile. I do not have an account with you and never have

2
Tom
iD Mobile Employee
10 months ago
Lynne G
Newbie
Lynne GNewbie
asked in Ask a question.

0800 numbers

Hello I am in Malta and really need to contact an 0800 number! Is this not allowed with ID mobile? Thanks

7
andewhite
Legend
10 months ago
Ashley Aquilina
Newbie
Ashley AquilinaNewbie
posted in Ask a question.

phone cap

Hello my phoned is capped and I’m abroad and need to make a phone call to Uk from my U.K. sim please can we change the cap 

2
Tom
iD Mobile Employee
10 months ago
Anthony Nicholls
Civilian
Anthony NichollsCivilian
asked in Ask a question.

TXT message still the Id Number

Hi my number for txting is still ID number and not my one from ee so causing problems for work. 👍

3
Tom
iD Mobile Employee
10 months ago
D
Rookie
dave6018Rookie
asked in Ask a question.

EE number to ID still not gone through

So we are in the process of switching from EE to ID I was told the port would complete on the 26 by text and it still hasn't, would it make a difference if  the EE number is on an EE SIM , should I be concerned that port is a day late ?

6
Tom
iD Mobile Employee
10 months ago
GrahamJW
Rookie
GrahamJWRookie
asked in Ask a question.

Two accounts being charged after upgrading

I am being billed twice a month after upgrading my account. You have started a new account instead of upgrading my existing account. I need to keep my old number, so I can't just cancel my old account, as I will lose my number that I want to keep.. MyMy old account no. is [REDACTED]. My new order complete email from id is dated 2June and has order ref. [REDACTED].Regards Graham 

14
Tom
iD Mobile Employee
10 months ago
John H1989
Newbie
John H1989Newbie
asked in Ask a question.

Which Network to use in Greece

I know Greece is included in roaming but on Symi the phone tends to pick up a Turkish network by default as it is near the Turkish coast.  Which Greek network should I be using instead to ensure I get free roaming?

3
Tom
iD Mobile Employee
10 months ago
spacecandi
Civilian
spacecandiCivilian
asked in Ask a question.

AWFUL signal and connection on new contract

I’ve just joined iD from EE on a new 24 month contract which I was really pleased with as it was a a bargain and I like the handset.But I went out for the day today and it’s been an absolute nightmare. In the CENTRE of london !(!!)  I couldn’t get any connection, couldn’t check my maps, WhatsApp messages not going through instantly like they always used to add even texts not going through. I have never ever had these problems on other providers. Never in a million years did I think I’d have reception issues in london. Now I’m looking at the forum and seeing that this is a common problem and that I could get stuck for 2 years with these problems (as I see from other posts ID does not fix, or take responsibility for this poor service), I’m thinking it’s critical that I use the 14 day return period to end the contract. The problem for me now is that I’ve moved my phone number across and set up the handset with all my content. what should I do? I welcome advice. 

4
Tom
iD Mobile Employee
10 months ago
Emmelou92
Newbie
Emmelou92Newbie
posted in Ask a question.

recurring charge

I was wondering why my recurring charge has changed from £36 to £53 when I haven’t changed my plan ?

6
Tom
iD Mobile Employee
10 months ago
D
Newbie
dimbimNewbie
asked in Ask a question.

Can I change phone number and bring an old number from GifGaf on that plan?

I have 48 months plan with ID.  Can I change the ID number with an other number I prefere to use? And if yes, How?

2
Kash
iD Mobile Employee
10 months ago
R
Newbie
RichardMNewbie
asked in Ask a question.

I have an account would like to port a number from another provider

I have an account with ID for my teenage son’s phone. I’d like to transfer my phone number from 3 to ID. My questions are.Will I be able to use my email for a new account/dashboard. I’m using my email for my sons account Can I use the upgrade offer from ID to port my old number Will the number port work OK, How do I specify this when I order the SIMThanks,Richard

4
Tom
iD Mobile Employee
10 months ago
C
Newbie
ColinmcdonaldNewbie
asked in Ask a question.

roaming abroad

My daughter is travelling abroad for 17 days visiting 5 countries in this time (3 or 4 days in each country).. she joined ID before 21st June so only has the limited amount of data to use (£7 per month so only allowed 5.4gb data under the fair usage policy). So my question is, does the allowance reset every time she enters a new country or is it just 5.4gb over the whole 17 days... Also, her monthly allowance will reset during this trip so again will this only give her 5.4gb or will she get another new 5.4gb when the new payment month starts... Hope this makes sense.. thanks

4
Kash
iD Mobile Employee
10 months ago
Allan Mickey McMullan
Civilian
Allan Mickey McMullanCivilian
asked in Ask a question.

How to send an sms to multiple contacts at tye same time?

Hi, I really need to set up my SIM so that I can write an SMS and send to multiple recipients at the same time.  Can anyone please advise on how to do this?

2
Kash
iD Mobile Employee
10 months ago
Sarahd2328
Newbie
Sarahd2328Newbie
asked in Ask a question.

No data rollover

I have been with Id for a couple of years, I recently changed plan but in a new month I have lost my data rollover? 

2
Kash
iD Mobile Employee
10 months ago
Nathan McMahon
Newbie
Nathan McMahonNewbie
asked in Ask a question.

Upgrade denied - what next?

I am currently on a £10pm sim only contract, after being on a handset contract for over two years. Now it is time for a new handset, I logged in to the app and was offered a deal for Samsung Galaxy s23 Ultra. I chose this deal, entered bank details for the upfront cost, and received order confirmation. Didn't hear anything for 2 days and when I contacted ID, they have told me I cannot upgrade to a premium handset. Long story short, I have been in store to Currys and the same thing. I can still see the deal online and could access this if I was a new customer, but ID and Currys are telling me that my only options are to change network or change number. Surely something can be done about this?! Customer service are terrible and promised me they could manually upgrade....but never called me back. Please help!

4
Kash
iD Mobile Employee
10 months ago
S
Newbie
SDrew56Newbie
asked in Ask a question.

Pixel 7 pro 256 gb abysmal battey life

Hi does anybody else have issues with their pixel 7 pro battery life and it getting quite warm, mine loses about 20 % overnight and It spends more time on charge then in my pocket.

7
D
Rookie
10 months ago
M
Newbie
mrben10Newbie
posted in Ask a question.

Mobile Phone Contracts & Pay Monthly Deals

This page would benefit from a toggle or filter to remove out of stock devices.

2
Kash
iD Mobile Employee
10 months ago
D
Newbie
dimbimNewbie
asked in Ask a question.

Contact us or Live chat stil exists?

There is any way to contact ID mobile support? The Live chat service is not working and there is not ‘contact us’ on the website….? Weird?!

6
andewhite
Legend
6 months ago
B
Newbie
benthurlowNewbie
asked in Ask a question.

new Sim problem

New to ID. I missed the original window I had set up to insert and set up my new SIM as stuck in standstill traffic for 4 hours . Confirms online my aim is active . I could call out on my new SIM and it came up as my original  number I had set up to port .  However, I was not able to receive calls and or text  although my phone was recognising I had put in an ID SIM.  I could not receive calls. It seems to have corrupted something as now when I put back my vodafone aim the calls are somehow barred unless I temporarily reset and switch off WiFi ? Very odd. Is this a time sensitive issue when the slot is created to port over or does it take some hours to have aim in before it updates  ? Very hard to get support and no telephone options. Can someone in online support help me solve this asap as I desperately need this sorted before travelling.  My phone is a Google pixel 3a  Thanks Ben 

2
Kash
iD Mobile Employee
10 months ago
P
Newbie
plysakNewbie
asked in Ask a question.

upgrade from sim only to monthly plan

Hi. I've been on sim only 1 month contract with IDmobile for about 1 year and thinking on 24 month contract with a phone. How do I proceed on this case as I want to keep my number? Also, is there a discount for existing customers? Thanks.

4
Tom
iD Mobile Employee
10 months ago
S
Newbie
smigNewbie
asked in Ask a question.

new phone, kept my number but getting billed for both

I got a new monthly plan and gave my sim only plan up, when the new phone came, it had a new number. I contacted you straight away asking to keep my old number and within a few days that was sorted.Today I have just received a bill for the new number as well as my old number that was migrated That can't be right

6
Tom
iD Mobile Employee
10 months ago
S
Newbie
SmahmedNewbie
asked in Ask a question.

calls and text not receiving after port

Hi,My number has been ported from giffgaff to ID mobile . But there seems to be great error.Only a very few people can call me. But most numbers can't call or text my number. At the same time when I request verification from what's app and they try calling or sending me sms it doesn't come through. I saw when my partner calling me or a friend it shows invalid number. Can you please help me ASAP. The port date was 19th June.

1
Kash
iD Mobile Employee
10 months ago
Lois Bishop
Newbie
Lois BishopNewbie
asked in Ask a question.

Phone number hasn't transfered but says it has

I transfered my old number over a while ago but when I message some people I still come up as the number ID assigned me but people can reach my using my old number too 

7
Mohammed
iD Mobile Employee
10 months ago
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