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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4989 Topics

NiamhPower
Newbie
NiamhPowerNewbie
asked in Ask a question.

Unlimited Data fair usage

Hi - I’ve read conflicting information on here as to what the actual fair usage policy is.  When I first signed up I was under the impression there was no fair usage policy on unlimited data abroad (one of the selling points) - however I can’t work out from the fair usage page if the amount by the price you pay applies to me?  Thanks

6
Tom
iD Mobile Employee
8 months ago
S
Rookie
SafaRookie
asked in Ask a question.

mobile date not working

It’s been two days mobile data not working please kindly fix this 

1
Tom
iD Mobile Employee
10 months ago
R
Newbie
robomowerNewbie
asked in Ask a question.

using my data in Europe

I have been in France, Italy and Switzerland for past 8 days and I have message saying..1. I've usdd my credit limit of £25, but I've made a payment to clear this...but it hasn't cleared.2. I'm being charged for data and received messages about out of bundles data usage. I have loads of data left on my account and bought more.3. I tried to send a text message but it fsiled. International roaming is on and I've switched phone off and on a couple of times.Please help.David 

3
Kash
iD Mobile Employee
10 months ago
H
Newbie
HansonNewbie
asked in Ask a question.

mobile number has switched to ID but calls and text still going to old sim

I've just had the text to say my number has transferred, but when people ring or text me it's still going to my old SIM (EE) I've turned it off restarted it and still doing it. 

3
Tom
iD Mobile Employee
10 months ago
Suzy Doutch
Newbie
Suzy DoutchNewbie
asked in Ask a question.

payment plan price query

Hi, when I signed up in August last year I agreed to £36.99 pm but my bills are coming in 20% higher at over £41 pm. I’ve checked and this doesn’t include any extras /add on costs. I would guess there has been an annual price increase during this period, but surely not 20%. Can you please advise 

2
Tom
iD Mobile Employee
10 months ago
J
Newbie
JamesrkralNewbie
posted in Ask a question.

end of contract

Hi,My contract ends tomorrow 22/06 and would like to cancel my current plan/contract to end to prevent paying any further payments.In place I would like to swap to a pay monthly sim for now.Can you ensure that my contract is set to finish tomorrow and request one of your team to call me to discuss changing to new monthly plan?  James

2
Tom
iD Mobile Employee
10 months ago
S
Newbie
sebw7561Newbie
asked in Ask a question.

New SIM better deal than upgrade - I want to transfer existing number to new contract.

I bought a new iDMobile SIM as it was a better deal than those offered in the upgrade section of the app. I now have two contracts but want to transfer the number of the old contract to the new contract (both iDMobile) before closing the old contract. Can someone help me with this please?

2
Tom
iD Mobile Employee
10 months ago
S
Newbie
Samlou2817Newbie
asked in Ask a question.

additional contract

Hi im wanting to a an additional sim only contract to my account can I do this? Is their any deals for opening a new contract?  Thank you

1
Tom
iD Mobile Employee
10 months ago
Mark Rumney
Newbie
Mark RumneyNewbie
asked in Ask a question.

Student year abroad

I was planning to buy an ID mobile contract for my daughter but she’s due to move to France in August, as part of her undergraduate year abroad. She’ll live in France until early December and then return to the UK until February when she’ll move to Spain until June. Will ID Mobile allow her to roam like home?

2
Tom
iD Mobile Employee
10 months ago
Shannon Hallett
Newbie
Shannon HallettNewbie
asked in Ask a question.

Can i pay the remaining 17 months of my phone contract upfront?

I have £1220.60 left on my mobile bill which is at £71.80 per month. I have 17 months left. I’m just getting fed up with the direct debit so was wondering if I could pay the whole amount in one go? Is this possible?

2
Tom
iD Mobile Employee
10 months ago
Scott Sharp
Newbie
Scott SharpNewbie
asked in Ask a question.

Number has not transferred yet

Provided my PAC code when i set up my contract and was told it would transfer next dayNow a week later it stil hasn’t swapped over??

12
Kash
iD Mobile Employee
10 months ago
Maria Adam
Newbie
Maria AdamNewbie
asked in Ask a question.

cant send messges to short code numbers

I can’t send messages to a short code number how do I get this changed or unblocked 

2
Tom
iD Mobile Employee
10 months ago
E
Newbie
EllaDavies96Newbie
posted in Ask a question.

pac isnt working

I have put my pac number in and he is saying its  incorrect, however this is definitely the correct number. Please help as I need to keep my number 

9
Kash
iD Mobile Employee
10 months ago
Andy Whitfield
Newbie
Andy WhitfieldNewbie
asked in Ask a question.

HELP - NUMBER NOT TRANSFERRED AS PROMISSED - NEEDED FOR URGENT MEDICAL CALLS

I bought a new sim from ID mobile for a new phone. Whilst registering etc the sim I also applied to port my number over but as it was a weekend I recieved a message saying it would be sorted on Monday 19th June. This didnt happen but I wasnt too concerned as my old number was still working on my old phone. I recieve a lot of imprtant medical calls so its really important that this number is active. Today Tuesday 20th my old number had disconnected. Logging onto EE it says account closed but my ID mobile number is still operating on the new number. I can afford to wait as this number is vital for cancer patiends medical calls from mcmillan nurses, distric nurses, doctors chemists etc who will all just get a dead tone when they ring. HELP _ URGENT

8
Tom
iD Mobile Employee
10 months ago
F
Newbie
FaithfullNewbie
asked in Ask a question.

Pixel 7 Pro restock?

My wife would like to purchase the Google Pixel 7 Pro in Hazel with 256gb memory but the phone is showing out of stock, any news on when it might be back in stock as its been a few days now?  

4
Mohammed
iD Mobile Employee
10 months ago
Arpana Gurung
Newbie
Arpana GurungNewbie
asked in Ask a question.

refer a friend

Hii did refer my friend last year and he is been using id since. But i never received my gift card for currys?can someone look into it for me.  thanks

1
Mohammed
iD Mobile Employee
10 months ago
A
Newbie
Alistair70Newbie
asked in Ask a question.

purchased SIM but not received any emails?

My friend has just purchased a Sim only from ID and not received any email from ID mobile yet. How can we contact you?

3
Mohammed
iD Mobile Employee
10 months ago
B
Civilian
BfednnnCivilian
asked in Ask a question.

Contract Price Increse

Hello, I am interested in one of the ID mobile 12 month contracts. Is there a chance that the bill will rise during the contract, or is it locked for the whole of the contract? If the bill is going to rise, will it rise by a large amount? Thanks :)

2
Mohammed
iD Mobile Employee
10 months ago
Peter C
Newbie
Peter CNewbie
asked in Ask a question.

No network in Warrington uk (postcode WA3 6LR) last 3 days (June 2023)

No three / I'd mobile network in several Warrington postcodes over last 3 days. What is the estimated date this will be returned? Thank you.

2
Mohammed
iD Mobile Employee
10 months ago
H
Civilian
Hebrews12Civilian
asked in Ask a question.

If switching, do I need to cancel?

I’ve just ordered a new SIM from SMARTY and given them my PAC code.  Will my contract with ID be automatically cancelled when it switches or do I need to manually cancel it?  Wil I need to cancel my DD?  Thanks for reading. 

1
Kash
iD Mobile Employee
10 months ago
M
Newbie
MAKirkhamNewbie
posted in Ask a question.

upgrade deal

Hello  

2
Kash
iD Mobile Employee
11 months ago
Mcodyowen@icloud.com
Newbie
Mcodyowen@icloud.comNewbie
asked in Ask a question.

another person claims to have my mobile phone number

I have received a phone call from a lady who has had her phone stolen. She tells me that the stolen phone has the same phone number as mine. Is it  just just a phishing scam or could my number have been duplicated?

1
WelshPaul
Legend
11 months ago
NC77
Newbie
NC77Newbie
asked in Ask a question.

Charged for data roaming in Norfolk !!

Please could someone explain why I should be charged for data roaming on 2 of our phones while on holiday this week in Norfolk, England.  How can this happen? Surely I shouldn’t be changed and how do I go about getting this corrected ?

14
Tom
iD Mobile Employee
8 months ago
Cathy Swan
Newbie
Cathy SwanNewbie
asked in Ask a question.

no network

Just changed from EE couple of days ago & phone has no network & data won’t work. What should I do? Chat room ain’t working if ID either 😠

1
Kash
iD Mobile Employee
11 months ago
Michael Mccraw
Civilian
Michael MccrawCivilian
asked in Ask a question.

travelling to tur

Can I purchase a data bundle so I can use my data whilst on holiday in Turkey?

1
Kash
iD Mobile Employee
11 months ago
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