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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4985 Topics

G
Newbie
GerbilNewbie
asked in Ask a question.

Not receiving SMS verification code - have contacted ID customer service

Hi, I joined ID Mobile a week ago and I am receiving SMS and one-time passwords from other companies, but not from Amazon, so I am unable to log in on my phone. I checked with Amazon and the messages are being sent from their end.I spoke to IDMobile customer service and I am now stuck in a loop where every day I get a message saying 'we need to ask you for more information about the technical issue you raised with us' but when I contact Customer Service, they already have the information.What else can I try? Thanks.

5
Tom
iD Mobile Employee
4 months ago
K
Newbie
KeithWMNewbie
asked in Ask a question.

Website and App Not displaying the correct information

Now that the App allows me to access it I cant see the proper information. My monthly update took place on 19th April. My dated topped up correctly although no mention of my rollover. My Text and Minutes are still the same as they were before the 19th. Either I have not received the monthly top up or the website and app are not displaying the information. Either way its wrong.Can someone please look into this and let me know by return what is going on. I have been with ID Mobile since 2018. I wont be much longer if this does not get addressed.

3
Kash
iD Mobile Employee
16 days ago
D
Civilian
Daniel TilbrookCivilian
asked in Ask a question.

Painfully slow 4G (even though ID state I have "excellent" coverage at postcode)

My 4G signal at work is painfully slow indoor and outdoors. I checked ID Mobile's network checker and apparently the postcode and the surrounding area has excellent coverage indoor and outdoor.. Am I doing something wrong or does ID Mobile have this info wrong? Has anyone had the same discrepancy between what ID state the coverage is and what they're experiencing in real life? Would be interested if anyone has any tips or insights. Will be swapping network provider altogether soon if the issue persists. 

3
Kash
iD Mobile Employee
3 months ago
S
Newbie
Soldy
asked in Ask a question.

Contract Over But Worse Deal In the App

My contract is over and I'm going on SIM only.In the app I can see 10G and unlimited calls and text for 8p/mIf I go to the website and not logged in, it states offers for existing customers and one at 45G and unlimited calls and texts for 7p/mWhy is it different? If I try login to the website it gives me and error and says I can't change plans.The website has always shown an error for my plan details.

3
Kash
iD Mobile Employee
1 month ago
Dan Heppell
Newbie
Dan HeppellNewbie
asked in Ask a question.

data use in Spain

Hi, looking for an updated answer/confirmation that when I'm on holiday in Spain I don't have to do anything (accept maybe accept the new network settings or other automatic stuff that just happens when you land) in order to use my data/minutes/texts completely free (from my allowance) and not pay any extra charges or purchase an add on. Thanks

2
Kash
iD Mobile Employee
4 days ago
B
Newbie
Bartle45Newbie
asked in Ask a question.

Plan Change

I have a plan with This is £6 for 4gb of data. I have applied for a new plan of £6 for 8bg data. I assumed there would just be a change of plan but I have been sent a new SIM card with a new phone number. I wish to retain my existing phone number but cannot get a PAC. How can I just change to the new plan with my existing number please.

6
Tom
iD Mobile Employee
2 months ago
J
Newbie
JaiSNewbie
asked in Ask a question.

data usage history

I want to view my data usage history over the past few months but am unable to view previous pdf bills like many others due to ongoing issuing with opening these bills. How else can I do this?

2
Kash
iD Mobile Employee
3 months ago
Jamie Edge
Newbie
Jamie EdgeNewbie
asked in Ask a question.

pay bill

Hi. Iv been trying to pay my bill for the last 3 hours iv done it on my laptop. On my ipad. On my phone. OVER the phone. And still nothing. Bank is in my name cintract is in my name address is correct same address as my bank. There's no spelling mistakes not a single mistake everything is right. And still can't make payment it's either I make the payment or I cancel the contract I'm not having my credit report in bad because your own faults on your app payments etc 

1
J
Civilian
17 days ago
Rajan Kukadia
Civilian
Rajan KukadiaCivilian
asked in Ask a question.

currys gift card saying its invalid

Hi  - I was issued a gift card on 9th Feb 2022 which is valid for 24 months. As its coming to the end of the term I am trying to use the gift card but it is saying that it is not valid. I have tried customer services who cannot help and have tried placing the order multiple times online to the same avail. Due to the urgency of the card expiring (tomorrow 9th Feb) can someone urgently help me please. 

2
Tom
iD Mobile Employee
3 months ago
B
Civilian
barnabygghCivilian
asked in Ask a question.

When will roaming be back?

Currently in Spain unable to use data roaming. Can I get an ETA please? It’s very inconvenient. 

2
Kash
iD Mobile Employee
9 months ago
C
Newbie
ChelskiNewbie
asked in Ask a question.

sim

Upgraded my phone but kept my old sim from my old phone, which died the night I sorted the upgrade. New phone arrived popped in old sim as told but can't make calls or send text or receive either. Emergency calls only and says no network coverage. Tried the turn off turn on trick still no.Any ideas thanks

8
Kash
iD Mobile Employee
1 year ago
N
Civilian
nuttzzCivilian
asked in Ask a question.

More than one mobile number

Hi, I am thinking of moving my family (4 members) from EE to ID Mobile, can I port them to my account, or do I need to set up new individual accounts?

4
Tom
iD Mobile Employee
10 months ago
L
Rookie
laughingmikeRookie
asked in Ask a question.

Roaming

I've landed in Spain today but despite getting the text confirming roaming I can't use data/calls/texts. Do I need to change some settings on my phone?

1
Tom
iD Mobile Employee
1 year ago
R
Newbie
RosanaLopesNewbie
asked in Ask a question.

upgrade

I found a cheaper plan on carphone warehouse but it’s still with iDmobile, is there a chance I can get this deal rather than the ones which have appeared in my upgrade plans? 

2
Tom
iD Mobile Employee
1 year ago
L
Newbie
LauraHNewbie
asked in Ask a question.

Live Chat isn't working!

Hello Having realised that I can’t seem to be able to speak to a human being at iD mobile, I have tried to use the Live Chat function for the last 2 hours - each time I watched the countdown from 61 minutes down to 6 minutes and then the chat window just disappeared! I can’t bear to do it again. Can someone tell me what’s going on the the chat and how to actually communicate with an advisor? This is maddening and I only joined iD a week and a half ago...

2
L
Newbie
5 months ago
G
Newbie
galljwNewbie
asked in Ask a question.

Bill query

Can someone explain why a call to an 0162 number on the Isle of Man is classed as an international call and attracted a charge of £2.80?

3
Kash
iD Mobile Employee
2 years ago
Leonie Dewick-Eisele
Civilian
Leonie Dewick-EiseleCivilian
asked in Ask a question.

I have an unlimited plan (text, calls, data) however I am unable to send a text or make a call as apparently I have reached my cap?

I have an unlimited plan therefore have unlimited calls, texts and data. However, each time I try to make a text or a call I am being told that I have reached my cap therefore I cannot do these things. I need this amending as soon as possible please as I need my phone for my employment, so any advice is very welcome. Thanks

2
Tom
iD Mobile Employee
7 months ago
L
Newbie
lukewhite6991Newbie
asked in Ask a question.

cant find my mobile number

I can’t find my mobile number I can’t access my account without my mobile number I have a new SIM card and can’t activate without my mobile number I don’t have another unlocked phone to be able to put my sim in to access my mobile number  I am going round in circles please can someone help? 

1
andewhite
Legend
1 year ago
ADT93
Newbie
ADT93Newbie
asked in Ask a question.

Refer a Friend iD Mobile is a SCAM!

A family member took out a 24 month iPhone 14 contract.  I recieved an email that my referral was recorded.  So far NOTHING!!!  I contacted customer service who passed the matter onto the ‘appropriate’ team...still heard nothing!!DO NOT REFER FRIENDS AND FAMILY as this is a blatant iD Mobile SCAM!Why are you SCAMMING us????

1
Kash
iD Mobile Employee
7 months ago
T
Newbie
TBDigital123Newbie
asked in Ask a question.

Unable to activate Imessage or Facetime - on three separate contracts & phones.

3 New contract with ID mobile with a ported numbers from Vodafone. After getting my number ported over to ID, i inserted the sim into my new Iphone and have not yet been able to use Imessage or Facetime on my number. It just keeps flagging the error ‘unable to activate Imessage’ and ‘unable to verify number’.  Things tried:Toggle imessage on/off Reset Network settings  Reset Apple ID  Log in with a different Apple ID Take Sim out for 10 minutes and reboot Factory reset of phone  Re-set phone number in ‘Phone’  Spoke to Apple, went through all of the above and did a network check, they insist the issue is with ID Mobile in their SIM configuration. Having this same issue on 3 separate devices, with 3 separate contracts all of which ported a mobile from Vodafone to ID Mobile.Have also tried using an old phone to see if it was an issue with the Iphone 13, but when inserting the Sim in the phone it also fails to verify on that phone. Confirming the issue is with the SIMS / ID Mobile and not

1
Rory
Newbie
1 year ago
N
Civilian
nat06Civilian
asked in Ask a question.

Can I port my sim to ID mobile while aborad (EU)?

Is it possible to transfer my old number, onto my new iD mobile sim, while I am abroad with both sim cards in the EU? Or will it only work in the UK? 

3
andewhite
Legend
1 year ago
Tony r
Newbie
Tony rNewbie
asked in Ask a question.

help with charges

Been charged for 2 calls two  different mobile numbers they are not out of plan but still been charged why ??

11
Mohammed
iD Mobile Employee
9 months ago
Peterz2103
Rookie
Peterz2103Rookie
asked in Ask a question.

Lost my SMS icon and all my messages

Had to get a new phone because of the switch to Volte. But can’t find my messages icon or any of my messages. Put Sim back in the old phone , messages still there as well as Icon.New phone is Samsung Galaxy AO4e, any one know what’s happening?

12
Tom
iD Mobile Employee
6 months ago
R
Newbie
rcarter45Newbie
asked in Ask a question.

Port only half completed

I have requested my old number to be ported from O2 it was supposed to occur on Friday 10th. Late in the day my O2 SIM disconnected and I received an email from them nothing from ID.  It looks like port has been partially completed I can make calls from ID using correct number and receive calls from another ID number but cannot receive calls from other networks or landlines they just get invalid number.  I have contacted ID via their live message service a number of times and they say they have escalated but another day has passed without resolution or update. Does anyone know how long this takes to resolve and is there any way to get it escalated. ThanksRon  

2
Kash
iD Mobile Employee
5 months ago
Rúben Gomes
Newbie
Rúben GomesNewbie
asked in Ask a question.

Refer a friend

Hello, I have made a friend referal in March 22. on the status still says pending (my friend has made more than 2 payments. Livechat isn’t able to help. What can I do? Thank you

1
Kash
iD Mobile Employee
1 year ago
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