Hi. Iv been trying to pay my bill for the last 3 hours iv done it on my laptop. On my ipad. On my phone. OVER the phone. And still nothing. Bank is in my name cintract is in my name address is correct same address as my bank. There's no spelling mistakes not a single mistake everything is right. And still can't make payment it's either I make the payment or I cancel the contract I'm not having my credit report in bad because your own faults on your app payments etc
Solved
pay bill
Best answer by Jack B
Hi
Thank you for reaching out and apologises you’re experiencing issues.
I work in the iD app team and would love to better understand the problem you’re facing. To see if I can help trouble shoot and resolve it.
Please could you email (E) experience@idmobile.co.uk confirming a suitable time for me to call and your best contact number. I will then reach out directly from there.
Kind Regards,
Jack
This topic has been closed for comments
Hi
Thank you for reaching out and apologises you’re experiencing issues.
I work in the iD app team and would love to better understand the problem you’re facing. To see if I can help trouble shoot and resolve it.
Please could you email (E) experience@idmobile.co.uk confirming a suitable time for me to call and your best contact number. I will then reach out directly from there.
Kind Regards,
Jack
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