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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4961 Topics

D
Newbie
dimbimNewbie
asked in Ask a question.

Contact us or Live chat stil exists?

There is any way to contact ID mobile support? The Live chat service is not working and there is not ‘contact us’ on the website….? Weird?!

6
andewhite
Legend
6 months ago
B
Newbie
benthurlowNewbie
asked in Ask a question.

new Sim problem

New to ID. I missed the original window I had set up to insert and set up my new SIM as stuck in standstill traffic for 4 hours . Confirms online my aim is active . I could call out on my new SIM and it came up as my original  number I had set up to port .  However, I was not able to receive calls and or text  although my phone was recognising I had put in an ID SIM.  I could not receive calls. It seems to have corrupted something as now when I put back my vodafone aim the calls are somehow barred unless I temporarily reset and switch off WiFi ? Very odd. Is this a time sensitive issue when the slot is created to port over or does it take some hours to have aim in before it updates  ? Very hard to get support and no telephone options. Can someone in online support help me solve this asap as I desperately need this sorted before travelling.  My phone is a Google pixel 3a  Thanks Ben 

2
Kash
iD Mobile Employee
10 months ago
P
Newbie
plysakNewbie
asked in Ask a question.

upgrade from sim only to monthly plan

Hi. I've been on sim only 1 month contract with IDmobile for about 1 year and thinking on 24 month contract with a phone. How do I proceed on this case as I want to keep my number? Also, is there a discount for existing customers? Thanks.

4
Tom
iD Mobile Employee
10 months ago
S
Newbie
smigNewbie
asked in Ask a question.

new phone, kept my number but getting billed for both

I got a new monthly plan and gave my sim only plan up, when the new phone came, it had a new number. I contacted you straight away asking to keep my old number and within a few days that was sorted.Today I have just received a bill for the new number as well as my old number that was migrated That can't be right

6
Tom
iD Mobile Employee
10 months ago
S
Newbie
SmahmedNewbie
asked in Ask a question.

calls and text not receiving after port

Hi,My number has been ported from giffgaff to ID mobile . But there seems to be great error.Only a very few people can call me. But most numbers can't call or text my number. At the same time when I request verification from what's app and they try calling or sending me sms it doesn't come through. I saw when my partner calling me or a friend it shows invalid number. Can you please help me ASAP. The port date was 19th June.

1
Kash
iD Mobile Employee
10 months ago
Lois Bishop
Newbie
Lois BishopNewbie
asked in Ask a question.

Phone number hasn't transfered but says it has

I transfered my old number over a while ago but when I message some people I still come up as the number ID assigned me but people can reach my using my old number too 

7
Mohammed
iD Mobile Employee
10 months ago
Helen Trota
Civilian
Helen TrotaCivilian
posted in Ask a question.

bill

Hii have recently upgraded my plan from £7 to £5I changed my direct debit instructions but the payment hasn’t been taken out and my phone has been disconnected 

1
Kash
iD Mobile Employee
10 months ago
EB27
Newbie
EB27Newbie
asked in Ask a question.

currys gift card scam

The gift card is Ponzi scheme 

6
Kash
iD Mobile Employee
10 months ago
Bren Brenaz
Newbie
Bren BrenazNewbie
asked in Ask a question.

Porting number issues

I have brought my number from Tesco mobile and was given the date of 19/06/23 for my number to port.The port did not happen on that day. I contacted live chat and they offered solutions to rectify such as resetting network, switching off imsg etc, none of which worked.I was told the complaint team would contact me within 48hrs, they have not.I was told the technical team would fix this within 48hrs but they have not.Initially my ported number was making/receiving calls, now it will not receive incoming calls or SMS and states invalid number so I don’t know how the complaints team are going to contact me as they have not at this time.I cant access any of my apps as i can’t receive OTP from Apple, whatsapp etc.The live chat have advised that they are still waiting for my previous provider to ‘transfer files’. This is now five days after the port date and still nothing. I find this hard to believe and was under the impression the new provider were to facilitate the porting process?Does th

2
Kash
iD Mobile Employee
10 months ago
Manjushri Bidari
Civilian
Manjushri BidariCivilian
asked in Ask a question.

Currys egift card

My Currys PC World Gift Card is not working, I get an error saying "Invalid Card Status" on the Currys website. Live Chat support was not helpful at all, and told me to go to Currys support, and Currys support told me to go iD mobile support. Any help would be appreciated. Thanks.

1
Kash
iD Mobile Employee
10 months ago
Katie Constantin
Newbie
Katie ConstantinNewbie
asked in Ask a question.

new tariff

I'm looking to swap networks however I live in quite a rural area. The coverage checker says I should get good signal however I've spoken to people and they seem to think I'll struggle with 3 signal here. I don't want to be tied in to a contract for 2 years with a phone I can't use, so does ID mobile offer a cooling off period and do they honour it? So if my new phone and sim arrive and I find out it doesn't work at home, can I cancel my contract and return it? 

2
Kash
iD Mobile Employee
10 months ago
Bisto
Newbie
BistoNewbie
asked in Ask a question.

switching phone number

Have a new sim with id and want to switch over with my old number. I have enter all the details correctly PAC no Last name in capitalsold number new number and transaction number it’s still keeps coming up there is a issue with your details. please help!!!

2
Kash
iD Mobile Employee
10 months ago
Matt Aria
Civilian
Matt AriaCivilian
asked in Ask a question.

I haven't got my sim card

I orders sim card on 16 of june and setup a direct debit but I haven't got the sim card yet there is no customer service to contact and I'm stuck with no sim and you start send me a bill????? whats is this actually??? Service User Number: 298372 • Reference: 13062173/001

2
Kash
iD Mobile Employee
10 months ago
India Robinson
Newbie
India RobinsonNewbie
posted in Ask a question.

Change my log in details and phone number

I need to urgently change my phone number and log in email address for my account. Please help 

2
Kash
iD Mobile Employee
10 months ago
B
Rookie
Bambi56Rookie
posted in Ask a question.

new number

Mohamid ,please order  me a new number please. And shut this number . Too many spam calls. 

6
Kash
iD Mobile Employee
10 months ago
S
Newbie
swgfNewbie
asked in Ask a question.

£40 Gift Card Not Received - Assistance Required

Hi there, I signed up for an iD Mobile SIM only deal through MSE in Feb, off the back of an offer to receive a £40 gift card for Currys, Amazon or Tesco after 90 days - as shown below. 121 days have now passed and I am no closer to obtaining this gift card. I have contacted iD Mobile support who insist they can’t help, despite evidence being posted on this forum of previous intervention with similar cases. I have also contacted GiftCloud, who claim they have no information on my order and have now stopped responding to my emails. Has anyone else experienced this and if so, any pointers on how to get it resolved? ThanksShaun  

7
andewhite
Legend
10 months ago
K
Civilian
Kay EllCivilian
asked in Ask a question.

Upfront cost & monthly payments

i paid 327.99 upfront for my phone on a 2yr contract at 27.99 a month, totalling 999.75 (total effective cost for a new galaxy s22)now, im having to pay 31.74 a month which means the total cost of the phone is now 1059.75 over the 2yrs (if there are no more price increases)where do I, and we, stand, on this issue? i’m sure im not the only one?

2
Kash
iD Mobile Employee
10 months ago
Rozi Barnes
Newbie
Rozi BarnesNewbie
asked in Ask a question.

Lost phone unable to get pac code

Hello there, I lost my phone last week and can’t remember my Account password. I haven’t got access to the number registered on the account to regain access to my account. I need to get my PAC code to transfer my number to new network but unable to do this without my old phone numbers verification code. Please help! I don’t have money to spend on customer services 😢 

5
Kash
iD Mobile Employee
10 months ago
S
Rookie
SafaRookie
posted in Ask a question.

no data at all

Absolutely zero service no one listening to you it’s been 48 hours without data no internet connection at all even did chat with them no one can fix it very disappointing

2
Kash
iD Mobile Employee
10 months ago
L
Newbie
LynbrownNewbie
asked in Ask a question.

cancellation problems

Tried cancelling my contract on 16 May and gave 30 days notice but due to asking for a pac code it was re enstated so had to cancel again now it was due to be cancelled on 17 July 23 but today I see I'm being billed for August,any idea why. I also got another contract from id but want my old contract ending.  What's going on I can't afford 2 pay 2 direct debits next month so will have to cancel my direct debit.

4
Kash
iD Mobile Employee
10 months ago
M
Newbie
mrben10Newbie
posted in Ask a question.

Improve Website Filters searching Pay Monthly and Sim Only

I would like to filter deals by the amount of data offered with each package. Presently this is not possibleFilters for Pay and Go are limited to: Brand, Cost and the Sort by Popularity and Cost.This is insufficient.Please improve.

1
Kash
iD Mobile Employee
10 months ago
S
Newbie
SuperMaioBroNewbie
asked in Ask a question.

Submitted PAC, old number disconnected but not transferred

Hi, I filled out the online form and submitted my PAC code, and selected today as the transfer date. My old sim has been disconnected but no sign of it transferring to my iD account. It's been 3 hours since I was disconnected. How long does this usually take? Yes I definitely submitted a PAC code, the form makes you select which type Thanks in advance

5
Kash
iD Mobile Employee
10 months ago
NiamhPower
Newbie
NiamhPowerNewbie
asked in Ask a question.

Unlimited Data fair usage

Hi - I’ve read conflicting information on here as to what the actual fair usage policy is.  When I first signed up I was under the impression there was no fair usage policy on unlimited data abroad (one of the selling points) - however I can’t work out from the fair usage page if the amount by the price you pay applies to me?  Thanks

6
Tom
iD Mobile Employee
8 months ago
S
Rookie
SafaRookie
asked in Ask a question.

mobile date not working

It’s been two days mobile data not working please kindly fix this 

1
Tom
iD Mobile Employee
10 months ago
R
Newbie
robomowerNewbie
asked in Ask a question.

using my data in Europe

I have been in France, Italy and Switzerland for past 8 days and I have message saying..1. I've usdd my credit limit of £25, but I've made a payment to clear this...but it hasn't cleared.2. I'm being charged for data and received messages about out of bundles data usage. I have loads of data left on my account and bought more.3. I tried to send a text message but it fsiled. International roaming is on and I've switched phone off and on a couple of times.Please help.David 

3
Kash
iD Mobile Employee
10 months ago
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