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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4915 Topics

B
Newbie
bartlett95Newbie
asked in Ask a question.

what is happening. No chat line. No contact on 123, no mobile network available

For weeks my mobile is off line no net work message,  Cannot receive calls or send calls.  Cannot contact chat line.  Cannot contact Id mobile on 123, just drops out.  Cannot open Id mobile on phone. Will not accept password continually tells me wrong password.  have tried new password same message.  Used password suggested by Id mobile same reply.  Can connect on my laptop but nothing else.  Now very frustrating unable to contact anyone.  Time for a refund or cancell contract as now virtually unusable. Please reply soonestRegardsJohn Bartlett (18/07/2022) 

2
Kash
iD Mobile Employee
1 year ago
B
Newbie
Bernie2304Newbie
asked in Ask a question.

need to unlock my new sim

I have somehow managed to lock my ID sim and it requires a PUK code from my network provider(ID mobile) iThe message is please call your network provider to obtain PUK code,  but now both phones are out of use! Please send PUK code to me ASAP as this is now 5 days ago!Thanks in advance Bernie

2
B
Newbie
1 year ago
J
Newbie
junedormNewbie
asked in Ask a question.

Correction of Account phone number

Id have the wrong phone number on my Account details - it’s the original one they gave me before porting my old one over to them.Can’t find where to correct this

2
J
Newbie
1 year ago
Ross 777
Newbie
Ross 777Newbie
asked in Ask a question.

I have unlimited calls but can't call anyone as recorded message says it will cost 30p per minute

I can’t call anyone. My phone says calls will cost 30p per minute. I have unlimited minutes!

2
andewhite
Legend
1 year ago
Wilma Suttle
Newbie
Wilma SuttleNewbie
asked in Ask a question.

Bill query

REMOVED. Increase in bill charges

2
andewhite
Legend
1 year ago
F
Civilian
freya66Civilian
asked in Ask a question.

Being chased by debt collecrors, no way of cancelling contract

I contacted ID to cancel my daughter’s contract. I was told I had to give one month’s notice. I waited a month and then cancelled the direct debit.CARS began chasing us for £20 debt rather aggressively. We paid.Now we are being chased by Overdales for another £20. This is totally out of order as as far as we were concerned we cancelled the contract. The phone number/SIM has not been used for months and yet you pass on the debt.Please help as we are finding it impossible to get through to ID by phone.

2
Rory
Newbie
1 year ago
kmac
Rookie
kmacRookie
asked in Ask a question.

Which card is being used to pay my bill?

I have two issues:I have more than one card with which to pay my bill but as there is no information from iD regarding the card used, it makes it harder to keep track of my finances.How can I find out which card is being used to pay my bill each month? I would appreciate the chance to make up my own mind instead of the payment being taken automatically.How can I make this happen? 

2
kmac
Rookie
1 year ago
C
Civilian
carliw1Civilian
asked in Ask a question.

Changing to a higher plan mid-month

I’ve just changed my plan from 3gb to 8gb part way through my billing month - will the new level of data be pro-rated and added to the rest of this current month?Also, I have 2 plans, and one had already used over the data allowance, if the new level of data is pro-rated and added, will it absorb this usage, or will I still pay extra for this?

2
C
Civilian
1 year ago
N
Newbie
NicnacPNewbie
asked in Ask a question.

No ID number in any emails

Hi there  I received my new phone from ID mobile today. Have my PAC from Vodafone to transfer my number over trying to fill out the form but don’t know where my ID number is , does it come after the phone? Need it before my bill rolls over to another month on Monday.  Thx 

2
N
Newbie
1 year ago
R
Newbie
Ranivenu1967Newbie
asked in Ask a question.

iphone 11 blackout of stock

Hi I would like to upgrade my phone to an iphone 11 and would really like the black one and it is out of tock right now. Would you happen to know when it would restock?

2
Rory
Newbie
1 year ago
P
Newbie
PapaGNewbie
asked in Ask a question.

Problems with ID Mobile in France?

Hi All,I’ve had an ID mobile PAYG SIM in my iPhone 7 for quiate a while and when I was in the UK it was great. I came to France and for various reason have stayed for a long time, and so never topped the UK phone up. I’m coming back at the weekend so contacted ID to see if the SIM was still active before I topped up, it was, so I topped up and bought a bundle. The credit shows on my account, but the phone is only working whilst on wifi, even with mobile dat on and roaming selected. I cannot send a text, and cannot activate iMessage or Facetime?I updated the phone, reset the network adaptor, restarted the phone, but no joy. I’ve tried turning off iMessage and Facetime and loggging out of my Apple ID powering down and restarting, didn’t help. Powered it down removed, removed the SIM, waited almost an hour, put the SIM back in and repeated the above, and still an iMessage activation error?I think for some reason the top up (done yesterday) isn’t arriving at my phone, as I can accees email

2
Rory
Newbie
1 year ago
A
Newbie
adriNewbie
asked in Ask a question.

Is this an iD email address?

Hello, Does anyone know if this is a real iD email address?no-reply@email.idmobile.co.uk ???? Thanks    

2
Rory
Newbie
1 year ago
Martin Reece
Newbie
Martin ReeceNewbie
asked in Ask a question.

Identity theft

I am trying to assist a vulnerable individual who has been the victim of identity theft. They have never been a customer of ID mobile, have never received any services from ID mobile and have never made a payment to ID mobile. They have now received a letter in their name at their address demanding payment of an outstanding bill. I can find no method of contacting ID mobile without information about an account which this individual has no knowledge of.Any help would be welcome.

2
Rory
Newbie
1 year ago
J
Civilian
John BurdettCivilian
asked in Ask a question.

Authentification text message code (OTP) not being received

My French bank has recently introduced a OTP (authentification text message system) in order for customers to access their internet banking accounts. Unfortunately my mobile is unable to receive and display the code.I have been a customer of iDmobile for some years, so the problem is not one caused by transfer from another provider. The bank tells me they send out the codes as ‘foreign commercial messages'. They have confirmed that the mobile number they hold is correct. Could you please send me a PM to take the issue forward to a resolution.  

2
J
Civilian
1 year ago
Weondy
Newbie
WeondyNewbie
asked in Ask a question.

iphone 13 pro 128gb silver restock?

Due an upgrade in late august, is there any signs or knowledge that the iphone 13 pro 128gb silver will be back in stock? I’m only looking for the silver colour while the rest of the colours are still in stock. Is there anything you can tell me about this?Thanks.

2
Weondy
Newbie
1 year ago
Jonathan Regan
Newbie
Jonathan ReganNewbie
asked in Ask a question.

my allowances have disappeared

All of my allowances have disappeared 

2
Tom
iD Mobile Employee
1 year ago
Karina Belousova
Newbie
Karina BelousovaNewbie
asked in Ask a question.

costumer services problems

I lost my I’d mobile sim, and get one at curry’s they replaced it, but they replaced with wrong number I have two numbers on my account and they replaced one which was ok I need help sorting this problem it’s very awkward to use id mobile service because everything is online and I want speak with advisor because at currys pc world they don’t know how to help me. I suppose client shouldn’t be going so though ways to get sorted lost SIM card and replaced in wrong phone number I want get active old SIM card and replaced number I was looking to be replaced 

2
Tom
iD Mobile Employee
1 year ago
S
Newbie
Sadie CNewbie
asked in Ask a question.

I need a new Sim (Getting a replacement SIM card)

My Sim card is damaged and won't work. How do I get a new one please. 

2
Tom
iD Mobile Employee
1 year ago
Natasha Irvine
Newbie
Natasha IrvineNewbie
asked in Ask a question.

can i request a new sim with different number

I pay for a phone for my mum but she sadly passed away.  Can uou send me a new sim with different number so my sister can use the time left on contract? 

2
Tom
iD Mobile Employee
1 year ago
Jamie Watson
Civilian
Jamie WatsonCivilian
asked in Ask a question.

Final bill

Hi why am I get emails from debt company when I havent even had my final bill through yet 

2
Rory
Newbie
1 year ago
Vanessa Moreira
Newbie
Vanessa MoreiraNewbie
asked in Ask a question.

How to stop paper bills being sent?

How do I stop post being sent to me? I requested email communication only.

2
Tom
iD Mobile Employee
1 year ago
Scott Bailey
Newbie
Scott BaileyNewbie
asked in Ask a question.

[REDACTED]

[REDACTED][REDACTED][REDACTED]

2
Tom
iD Mobile Employee
1 year ago
Bill Ward
Newbie
Bill WardNewbie
asked in Ask a question.

text messages

I've bought a new pay monthly sim card. i can make and receive calls. i can also send text messages but i canr receive any messages. any answers?

2
Bill Ward
Newbie
1 year ago
B
Newbie
busterboNewbie
asked in Ask a question.

Moto g50

Hi others have connected their g50 to I'd 5g after updating the phone, I have updated my g50 put in my I'd SIM but cannot get 5g, phone is Android 12 and states it is up to date, So I am a bit lost as to why it won't do 5g, any ideas welcome, cheers

2
B
Newbie
1 year ago
H
Newbie
HossaNewbie
asked in Ask a question.

Sim Only Contract Expires August 23rd

My sim only contract will expire 23rd August 2022. I'd like the option of extending my sim only contract or choose from a new phone contract while keeping my existing number.

2
H
Newbie
1 year ago
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