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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4838 Topics

Spacegirl2820
Newbie
Spacegirl2820Newbie
asked in Ask a question.

Phones eligible for trade in.

Can I trade in a Hauwei p20 lite and an S10 lite?

2
Spacegirl2820
Newbie
1 year ago
Shaun Owen
Newbie
Shaun OwenNewbie
asked in Ask a question.

I need a replacement sim card

i have lost my phone and i need a replacement sim card

2
Mohammed
iD Mobile Employee
1 year ago
C
Civilian
carliw1Civilian
asked in Ask a question.

Changing to a higher plan mid-month

I’ve just changed my plan from 3gb to 8gb part way through my billing month - will the new level of data be pro-rated and added to the rest of this current month?Also, I have 2 plans, and one had already used over the data allowance, if the new level of data is pro-rated and added, will it absorb this usage, or will I still pay extra for this?

2
C
Civilian
1 year ago
N
Newbie
NicnacPNewbie
asked in Ask a question.

No ID number in any emails

Hi there  I received my new phone from ID mobile today. Have my PAC from Vodafone to transfer my number over trying to fill out the form but don’t know where my ID number is , does it come after the phone? Need it before my bill rolls over to another month on Monday.  Thx 

2
N
Newbie
1 year ago
Tim_mac
Newbie
Tim_macNewbie
asked in Ask a question.

Incorrect time device on Auto set time / automatic time zone

I have a Netgear Nighthawk M5 (MR5200) router.  I have it set to Automatic Time Zone and the time is out by an hour. currently 22:17 at the time of writing and the device time is at 21:17.  I would need to set as manual time zone and set it to UTC(+1) to correct it, however doing so is escalating an existing issue where the device is not registering on the network without the aid of an external antenna.  Still testing if the time is restricting access to the network.  Might try putting my 3 sim in the device and see if the time correct, I seem to remember yesterday when I got the device, the time was correct on 3.

2
Tim_mac
Newbie
1 year ago
R
Newbie
Ranivenu1967Newbie
asked in Ask a question.

iphone 11 blackout of stock

Hi I would like to upgrade my phone to an iphone 11 and would really like the black one and it is out of tock right now. Would you happen to know when it would restock?

2
Rory
Newbie
1 year ago
P
Newbie
PapaGNewbie
asked in Ask a question.

Problems with ID Mobile in France?

Hi All,I’ve had an ID mobile PAYG SIM in my iPhone 7 for quiate a while and when I was in the UK it was great. I came to France and for various reason have stayed for a long time, and so never topped the UK phone up. I’m coming back at the weekend so contacted ID to see if the SIM was still active before I topped up, it was, so I topped up and bought a bundle. The credit shows on my account, but the phone is only working whilst on wifi, even with mobile dat on and roaming selected. I cannot send a text, and cannot activate iMessage or Facetime?I updated the phone, reset the network adaptor, restarted the phone, but no joy. I’ve tried turning off iMessage and Facetime and loggging out of my Apple ID powering down and restarting, didn’t help. Powered it down removed, removed the SIM, waited almost an hour, put the SIM back in and repeated the above, and still an iMessage activation error?I think for some reason the top up (done yesterday) isn’t arriving at my phone, as I can accees email

2
Rory
Newbie
1 year ago
S
Newbie
Sami.ao4Newbie
asked in Ask a question.

S21 FE out of stock

Hi, Im shopping around for new contracts and I'm quite interested in ID Mobile's for the S21 FE but it's out of stock. Does anyone know when it'll be available again preferably in white or lavender?Thanks

2
Tom
iD Mobile Employee
1 year ago
A
Newbie
adriNewbie
asked in Ask a question.

Is this an iD email address?

Hello, Does anyone know if this is a real iD email address?no-reply@email.idmobile.co.uk ???? Thanks    

2
Rory
Newbie
1 year ago
J
Civilian
John BurdettCivilian
asked in Ask a question.

Authentification text message code (OTP) not being received

My French bank has recently introduced a OTP (authentification text message system) in order for customers to access their internet banking accounts. Unfortunately my mobile is unable to receive and display the code.I have been a customer of iDmobile for some years, so the problem is not one caused by transfer from another provider. The bank tells me they send out the codes as ‘foreign commercial messages'. They have confirmed that the mobile number they hold is correct. Could you please send me a PM to take the issue forward to a resolution.  

2
J
Civilian
1 year ago
Elizabeth Godfrey
Newbie
Elizabeth GodfreyNewbie
asked in Ask a question.

Muted phonecall

Hi, I have had my ID Mobile since December and recently I have had an issue with making and receiving phone calls. The issue is I am muted and the other line cannot hear me. I put the phone down and then make the phone call and it works  I have checked the sim coverage and all ok, also same on another phone

2
Tom
iD Mobile Employee
1 year ago
Adrian Pracowiak
Newbie
Adrian PracowiakNewbie
asked in Ask a question.

Pay off my phone

Hi, I would like to ask if it’s possible to pay off the price for the phone and then keep paying for the actual monthly data?? 

2
Tom
iD Mobile Employee
1 year ago
D
Civilian
DylanjiejonesCivilian
asked in Ask a question.

how to remove blacklist from device

My device has been blacklisted. I had reported it lost but now found the device

2
Tom
iD Mobile Employee
1 year ago
Bernadette Howard
Newbie
Bernadette HowardNewbie
asked in Ask a question.

Account suspended even after bill has been paid

My account has be suspended but I have paid my bill how do I sort this out 

2
Tom
iD Mobile Employee
1 year ago
Jonathan Regan
Newbie
Jonathan ReganNewbie
asked in Ask a question.

my allowances have disappeared

All of my allowances have disappeared 

2
Tom
iD Mobile Employee
1 year ago
C
Newbie
citizenNewbie
asked in Ask a question.

New contract on new phone but the phone won't recognise the SIM

Just got a new phone contract(Xiaomi Note 11) and the phone won’t recognise the SIM. When I try to register an account with IDmobile it asks for the ID mobile number which i cannot see because the sim won’t activate. Any help appreciated. Thanks

2
C
Newbie
1 year ago
JKilkelly
Newbie
JKilkellyNewbie
asked in Ask a question.

Return phone for cashback

My Moto G 5g Contract has finished, and I am now on SIM Only with a different phone. Can I return my Moto G 5G for cashback? John Kilkelly

2
andewhite
Legend
1 year ago
R
Newbie
roycereidNewbie
asked in Ask a question.

data roaming in canada question but can’t log in question

i am in canada for next 6weeks, need to get a roaming plan, don’t remember password, resetting password is NOT WORKING. Help!

2
R
Newbie
1 year ago
B
Newbie
barrsay04Newbie
asked in Ask a question.

Unnecessary SIM card

I recently upgraded my SIM-only deal (I was already on a SIM-only deal, and used the app to upgrade to a different SIM-only deal), however I have been sent a new SIM card. Do I need to use this, or can I keep using the old SIM? My new deal appears to be in use on the old SIM, so I’m not sure what the point of the new SIM is?

2
B
Newbie
1 year ago
L
Newbie
lisact79Newbie
asked in Ask a question.

can’t create my account

I’ve recently switched to iD using a PAC code, the number has transferred over successfully and I’m able to make and receive calls using my new iD SIM/old number, but I can’t create an account on the web or mobile app using the number as it’s not recognised on there. I’m getting the error:Your iD Mobile number was not recognised. Please enter your active iD Mobile number. The number originally on the iD SIM does get accepted on the account creation page, but obviously I can’t receive the 8 digit security code sent to that number now so I’m unable to finish the account creation. Please advise how I can create an account.

2
Tom
iD Mobile Employee
1 year ago
C
Newbie
ciosa90Newbie
asked in Ask a question.

Ordered a SIM, two weeks ago, haven't received it nor have I an order number

I ordered a SIM only deal on 18th August. I entered all my bank details, didn’t receive a confirmation email nor have I received the SIM. I have been trying for days to access the chat  and can’t get in touch. Can someone please help me?

2
Tom
iD Mobile Employee
1 year ago
T
Newbie
traindriver42Newbie
asked in Ask a question.

Bereavement - change contract to PAYG

Following a bereavement in the family, we would like to change a mobile contract to a PAYG sim so we can continue to keep the phone number. Can someone please contact me about this ASAP. Thanks

2
Rory
Newbie
1 year ago
Sam Wilson
Newbie
Sam WilsonNewbie
asked in Ask a question.

Trying to register but cant use phone number as phone is locked

Have tried to unlock my phone with no joy, now looking to log into my account but can receive code as I can't use the SIM Card. Can anyone help? 

2
Tom
iD Mobile Employee
1 year ago
F
Civilian
Furniture RestorerCivilian
asked in Ask a question.

Sim Rejected

I recently upgraded my package. Received new Sim and activated it but my phone says the card has been rejected.  

2
F
Civilian
1 year ago
C
Newbie
ChipsnteaNewbie
asked in Ask a question.

no Wi-Fi

Just bought a new iPhone 13, changed sim and details from old iPhone 7 everything working fine except a few days ago, when I leave the house my Wi-Fi says not connected, no internet, emails, text messages or phone calls, works fine at home but as I’m out at work a lot of the time, not much use, as I’m paying for this any (urgent) answers appreciated.

2
Rory
Newbie
1 year ago
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