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no signal

Rhys Ashill
Community Member

Good afternoon , 

 

I'm having issues with my phone. it has happened numerous times over the last few months. my phone will not allow me access to the Internet, calls or messages. it keeps telling me I'm not registered on a network. I've been to carphone wearhouse and they have told me to contact you. its funny how there are ID mobile signes up in the store saying "fantastic network" 99% coverage and I don't seem to see any of that. as far as I'm concerned it's a very misleading sales tactic 

This topic has been closed for replies.

3 replies

Kiera Victoria
New
 Contributor

I have no signal and can’t get and data coverage other than Wi-Fi? 

JoeKing
Silver Contributor
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  • JoeKing
  • Silver Contributor
  • 380 replies
  • February 10, 2024

Hello sorry but there's been an outage across the the UK due to maintance work. Some customer have now been reinstated to the network. Hopefully before long you both will be reinstated to IDMobile network. 

Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • February 13, 2024

Hi @Kiera Victoria @Rhys Ashill,

Welcome to the Community!

I hope that you are able to use your services again.

We would like to apologise for any inconvenience caused by the outage.

 

Kash

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