Ask a question.

Not sure where to ask your question? Ask it here!

  • 4,838 Topics
  • 18,353 Replies
iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
  • 5
  • 43
iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
  • 5
  • 238

4838 Topics

W
Newbie
WilloxNewbie
posted in Ask a question.

pac code not working

How do u cancel this contract. My pac code is not working. Im getting the same answer all the time. I now have had enough and want to cancel.

2
Tom
iD Mobile Employee
11 months ago
Louise dv
Newbie
Louise dvNewbie
asked in Ask a question.

how do i contact someone at id mobile

How do I contact someone for support from I'd mobile 

1
Tom
iD Mobile Employee
11 months ago
Sabrina Springall
Newbie
Sabrina SpringallNewbie
asked in Ask a question.

new sim

Do I need to put the new sims you sent. I have upgrade from contract to contract sim only. Must keep the same number too. Thanks

6
Tom
iD Mobile Employee
11 months ago
Shelly-Ann Harvey
Newbie
Shelly-Ann HarveyNewbie
asked in Ask a question.

No transaction ID or welcome email

I’ve had no ID welcome email, or transaction number sent and I have my PAC code to switch my old number. How can I get this please as I can’t keep my old number without it and it’s not been sent. It says it should be on my ‘digital invoice’ but it’s not listed on the one invoice I have on my account and live chat isn’t working either, can the welcome email be sent to me? 

3
Kash
iD Mobile Employee
9 months ago
Surugiu Daniel Cristina Pitzu
Newbie
Surugiu Daniel Cristina PitzuNewbie
asked in Ask a question.

BIG ISSUE WITH SIGNAL AND NETWORK

I have big issue with network and signal to ID MobileI pay 3 contract and not good signal..only 1 and 2 linesMake something to be ok or i want to cancel contracts

2
Tom
iD Mobile Employee
11 months ago
Nousername
Newbie
NousernameNewbie
asked in Ask a question.

Unable to call international numbers

Hello, I can't call international numbers even though the codes are correct, everything has been enabled in my account settings and I've even increased the "fee cap". Can anyone help please? Thank you! 

7
Mohammed
iD Mobile Employee
11 months ago
Linda Emsley
Newbie
Linda EmsleyNewbie
asked in Ask a question.

switchin from android, but apps haven't

My data, contacts etc have transferred using Samsung switch ( from android) but none of the apps from my old phone have transferred. Can you tell me how I can move the apps from my old android to my new Samsung please?

2
Tom
iD Mobile Employee
11 months ago
Lana Matta
Newbie
Lana MattaNewbie
asked in Ask a question.

SIM CARD NOT DELIVERED

I have received no updates on the delivery of my sim card. I am currently double paying to my old provider and ID mobile because I havent received my ID sim card yet to be able to “keep my number”.  No live chats work, no contact number, no way to get support.  Reference Number : [REDACTED]

2
Tom
iD Mobile Employee
11 months ago
leannes14
Newbie
leannes14Newbie
asked in Ask a question.

New sim not working

I recently upgraded the sim contract on my phone. I'm keeping the device from my previous contract which ended, I just needed a new sim contract as trying to save money by not upgrading to a new device.New sim arrived, I added it to the phone. Registered it (after a few hiccups of getting logged into my account), but I have no network. I've restarted the phone, taken the sim out and back in again, did the airplane mode thing - all the steps. Twice over, but still I have no network. Its been close to 48 hours now since I added in the new sim.The old sim was accidently thrown out with the packaging of the new sim, so I'm unable to put that one back in.Where do I go from here?

1
Tom
iD Mobile Employee
11 months ago
Chloe118
Newbie
Chloe118Newbie
asked in Ask a question.

pay off contract to start a new one?

I am unable to get an upgrade until 2nd June but go on holiday before this so want to be able to get a phone sooner… Can I pay off the remainder of this current contract in order to terminate it early and then buy a new contract with you?If yes is there a way in which I can keep my number ?

1
WelshPaul
Legend
11 months ago
Craig Hart New
Newbie
Craig Hart NewNewbie
asked in Ask a question.

Pay Bill

Money has come out my account for my bill twice and bounced back. I have now tried to log into the account to say my details are wrong. Then I go to recover password and get these details arnt right. And the same for forgotten username or email? And all is asked for is my name and phone number and year I was born. And somehow it still can't access my account could I have someone contact me ASAP to sort this as I need this sorting thanks.

1
Tom
iD Mobile Employee
11 months ago
Georgia Fearnley
Civilian
Georgia FearnleyCivilian
posted in Ask a question.

eu roaming

Will be working in France for 3 months and wonder what your sim only eu roaming deals are? Do you have a roaming cap each month? Many thanks! 

2
Tom
iD Mobile Employee
11 months ago
Sean Gollop
Newbie
Sean GollopNewbie
posted in Ask a question.

upgrade

Good afternoon it is saying I cam upgrade in September if I pay the remainder of contract upfront will I be able to do a upgrade

2
Tom
iD Mobile Employee
11 months ago
C
Newbie
chantalNewbie
asked in Ask a question.

I get someone else's bill.

I receive someone else’s monthly bills (and private details): in an email which greets me with “Hi Jeremy” (my correct first name) I get a bill to “Chantal ….” which is not me, and which surely contravene Data Protection laws. I have tried to get this corrected but the “Live Chat” button is not live at all, it is a bot which has proved incapable of answering the question. I have now exhausted all attempts to speak or contact someone at iD. I don’t want to resort to complaining to the authority about iD’s apparent GDPR infringement, but if I can’t communicate sensibly with iD what else can I do?  

1
Tom
iD Mobile Employee
11 months ago
R
Newbie
RaikorajaNewbie
asked in Ask a question.

SIM HAS NOT ARRIVED

Order number is [REDACTED] and unable to find the order by one of your chat representative. SIM hasn’t arrived, now want to cancel the order.

4
Tom
iD Mobile Employee
11 months ago
R
Newbie
RaikorajaNewbie
posted in Ask a question.

SIM

Order number: [REDACTED] not found by one of your chat representative. SIM hasn’t arrived, now want to cancel the order.

1
Tom
iD Mobile Employee
11 months ago
S
Newbie
stcurranNewbie
asked in Ask a question.

roaming in australia

Ho much would it cost to use 30gb of data roaming in Australia Thanks 

1
andewhite
Legend
11 months ago
M
Rookie
Mayday666Rookie
asked in Ask a question.

Network has gone from 4G to 3G

Hi. Duse anyone know why my iPhone has gone from G4 . To G3 ? Thanks. Plus Han ID mobile Coverage been off air. Thanks. 

6
Mohammed
iD Mobile Employee
11 months ago
E
Newbie
Ethan02Newbie
asked in Ask a question.

Best time to buy SIM and submit PAC?

So my current plan with another provider is running out on the 12th of May and I am planning to switch to iD. I was planning on submitting my PAC online when buying the SIM, however looking at the order page, the earliest I can do this online is the 15th.Is the best idea in this case just to get it delivered to my home and then request a switch? I hoped I could do it quicker online as I get home from work after 6pm and would therefore miss the 5:30pm cut-off for next day porting for my number.Also, is the SIM-only delivery usually quite quick or do you think it'll take a little while, especially with the bank holiday?

2
Tom
iD Mobile Employee
11 months ago
R
Newbie
RaikorajaNewbie
asked in Ask a question.

RAIKORAJA

My new SIM order has not yet arrived, it has been a week since I order it. Can someone check the order please?

1
Tom
iD Mobile Employee
11 months ago
A
Newbie
Arkadiusz1Newbie
asked in Ask a question.

registration

Hi Im having issue registering. I put in right detais such as number, last name and year of birth but still says details are incorrect 🤷‍♂️Can someone help, please?

1
Tom
iD Mobile Employee
11 months ago
A
Newbie
alexqtsNewbie
asked in Ask a question.

Issues getting ID Mobile to block my stolen handset.

Hi all, I am having major issues getting ID mobile to block my stolen iPhone 14 pro handset. I have requested this 3 times now since the phone was stolen at the start of last week. Every time customer chat says they have barred the device but it is still showing as unblocked and my insurance is refusing to pay out because of this. The phone was purchase new through Curry's/Carphone Warehouse just before the end of the year.I have a replacement SIM and are using a temporary device but I cannot afford to loose thousands of pounds due to the insurance not paying out! Please help! Many thanks.   

5
A
Newbie
11 months ago
P
Newbie
pleasehelp20102038Newbie
asked in Ask a question.

Trapped by the Cap abroad - so I guess ID mobile is useless abroad?

I’m abroad for three weeks and have managed to go to the £25 cap. I’ve tried paying off my bill early to remove the cap, but that doesn’t work. I’ve tried increasing the cap, but the system won’t let me. I’ve looked at buying more add ons, but the add ons specifically say they won’t increase the cap and there are no international/roaming add-ons.I’m abroad for 10 more days and desperately need some data to use Uber to get around an American city with rubbish public transport. I’m really frustrated with ID Mobile’s set up on this. It seems to trap you in an impossible cycle without warning.I’m definitely moving to a new provider unless there is any way around this. 

1
Lauren
iD Mobile Employee
11 months ago
M
Newbie
mrben10Newbie
asked in Ask a question.

I've been charged out of Plan Roaming in the EU 'roam like home'.

Driven from UK to Italy today. At some point I've been charged £5 for out of Plan data. I leave data connected and have not been charged previously for similar journies in the EU. Usage is 2MB (small) and I have 94Gb data allowance remaining at the time of writing. I believe I have been incorrectly billed. Please can this be investigated? 

5
Lauren
iD Mobile Employee
11 months ago
G
Newbie
Gavin ThomasNewbie
asked in Ask a question.

Have just found out that ID mobile does not support cellular watches

Hi there,I have just signed up to ID Mobile, and just discovered that you do not support cellular watches such as the Apple Watch ultra. I need to cancel my order. please help..

1
WelshPaul
Legend
11 months ago
Terms & Conditions
Why iD Mobile?