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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4955 Topics

Laura Chadderton
Newbie
Laura ChaddertonNewbie
asked in Ask a question.

direct debit

Set my direct debit to 10th of every month as that's when I get paid, but my id app and account is saying my bill is set and going out on the 26th of each month!!!! unable to change the setup until 6 months after.My phone bill is saying payment will be taken on or around the 10th of that month. What the hell is going on with id????  I left the money in my account on the 10th which I setup, I thought the direct debit had been taken as my statement said it was pending but apparently my direct debit got sent back to id. What's the point in having a direct debit setup for a date you set if there going to take it a week later. shocking service!!!!

1
Rory
Newbie
2 years ago
Mia Yap
Newbie
Mia YapNewbie
asked in Ask a question.

Text SMS messages from UK to Dubai

HI, I am travelling to Dubai. I want to know if I will still receive UK sms text messages in Dubai.  Thanks.

1
andewhite
Legend
2 years ago
Amy23
Civilian
Amy23Civilian
asked in Ask a question.

cooling off period for Sim only deal

Please can you tell me how I cancel my sim only plan under the 14 day cooling off period?

1
Kash
iD Mobile Employee
2 years ago
E
Civilian
ElviCivilian
asked in Ask a question.

no network connection

Hi, had my new sim which did not connect so cs advised to get a new one.2nd sim is not working either. Contacted cs 5 times and all of them saying 'just activated your card, give it 1 hour'. Still not able to call/text etc.Is there a tech support team I can contact? 

1
Kash
iD Mobile Employee
2 years ago
R
Newbie
Roy AbeyNewbie
asked in Ask a question.

How can I get a PAC code?

I have tried texting PAC with my dat of birth (230136) to 65075 several times to obtain a PAC code but the text is not sent. Something is not working with 65075.Can you help pleaseRoy

1
R
Newbie
2 years ago
M
Civilian
michael1972Civilian
asked in Ask a question.

Unable to text husband

I receive and able to send texts to all other numbers. I receive texts from my husband, but unable to send texts to him. Have checked number not blocked, done a phone restart, deleted chain of text, but still doesnt work, Please help

1
Kash
iD Mobile Employee
2 years ago
Zsolt Dely
Newbie
Zsolt DelyNewbie
asked in Ask a question.

mr Zsolt Dely

Why my unlimited minutes doesn’t work abroad? Please?

1
Kash
iD Mobile Employee
2 years ago
H
Newbie
Hgu12rachelNewbie
asked in Ask a question.

i havent received £20 bonus refer a friend

Hi, I have not received my £20 bonus after I referred a friend.

1
Kash
iD Mobile Employee
2 years ago
S
Newbie
stevo6452Newbie
asked in Ask a question.

paying for 2 contracts

Hello, I recently updated my contract from a old one to a new one, keeping the same number. However, I am still paying for my old contract as well as my new one. I am wondering why this is. Could somebody please contact me? I would like to resolve this.

3
Kash
iD Mobile Employee
2 years ago
R
Newbie
RsulemanNewbie
asked in Ask a question.

help i am not getting texts from natwest and certain personal contact

Hi I am having issues getting texts from Natwest and from a few family members. I have trued your online chat service who tell me the issue is on the end of the bank but when testing with 3 different personal contacts they have not come through.  I have now put my old VODAFONE SIM back into the phone and even though there is no service provision the texts from the personal contacts have all gone there. Still nothing from Natwest. My bank have assured me there are no issues on there end and they can see the messages have been sent.I have contacted you chat service on 4 different occasions with no resolution and a different answer each time

1
Kash
iD Mobile Employee
2 years ago
H Dyer
Newbie
H DyerNewbie
asked in Ask a question.

3 contracts

Good afternoon, i am trying to discuss 3 contracts i have for my children, 1 is due an upgrade but 2 I'm not sure about, i am wanting to know how long is left or how much is left to pay to be able to upgrade, i dont have an account to look at online, nor do i want one, i just want to speak to a person and sort it 

1
Kash
iD Mobile Employee
2 years ago
S
Newbie
sushilanilNewbie
asked in Ask a question.

Which ID network to use on Europe Cruise ?

I shall be on a cruise which covers ports in Malta, Croatia and Greece. I believe “Roaming like Home” covers these countries.BUT how do I make sure I am connected to the correct ID network at each Port and not the very costly Marine Network which usually covers the Mediterranean Sea ?

4
Kash
iD Mobile Employee
2 years ago
E
Newbie
EmaEmuNewbie
asked in Ask a question.

Trade in boost and proof of purchase? How do I get in touch?

Recently joined and I need proof of purchase with IMEI for my insurance but cannot find anyway to get in touch?Also I am trading in a broken Samsung as it was advertised I could get a £100 boost when buying iPhone 13. The quote was all good, £140 until I confirmed and the email said £40. I emailed straight away to ask how to get the £100 boost no reply? Please can someone get in touch to help as it seems this is the only way to get in touch?Confused new customer,Emma

1
Kash
iD Mobile Employee
2 years ago
S
Newbie
Sandy13Newbie
asked in Ask a question.

Help! I am not receiving my Santander OTPs, all other texts are fine.

Santander have advised me they are sending me the OTPs and it’s an error with ID mobile.

8
Kash
iD Mobile Employee
2 years ago
S
Newbie
SianineNewbie
asked in Ask a question.

Loss of service after number port

Requested a number port after leaving my old network 14/03, this was to be completed by 15/03. During the afternoon my old account with the other network was closed and not long after my sim switched from full service to no service with 'emergency calls only' appearing. I have been on to the complaints team every day since but still no solution. A blank sim was sent out a week after the issue was raised and the number transferred but this hasn't worked either. I tried an O2 sim in the handset and it worked fine with full service, 4g etc. Looks like I've been disconnected from the network during the port, any ideas?

5
Kash
iD Mobile Employee
2 years ago
I
Newbie
idf1000Newbie
asked in Ask a question.

Trade In & Proof Of Purchase

Well I feel I needed to start a new topic as moving to ID has been and still is a painful experience.Let's start with the trade in and the elusive extra £150 for trading in my Z Fold 2, well the email states £400 for starters but I thought OK send the phone off. I joined ID on the 9th March, shipped my phone by special delivery on the 17th, received by them on the 18th March. No money has been received from them, any problems reply to the email, 5 emails later and no reply, totally blanked. At this point I will be surprised if I see the £400 let alone the £550 that was promised. So now they have my phone and that money was going to pay off my upfront cost, but hey who cares its only £550 right?Secondly the lovely claim your Samsung buds, err yeah would be great but where is my proof of purchase? Send us a PM with all your details and that will be sorted for you. Still waiting for a reply and my proof of purchase so as yet still cannot claim my buds.This whole experience has left a very

6
Kash
iD Mobile Employee
2 years ago
C
Newbie
Chirs1211Newbie
asked in Ask a question.

Still no 5G

Well 6 months later still no 5G despite Three clearly stating my handset, an Oppo Find X2 Pro, is compatible with their 5G network. It’s all pretty damn annoying, including now iD sending advertising out claiming how they use Three the UK’s fastest 5G network :( Chris

9
C
Newbie
2 years ago
Sarah Louise Shaw
Newbie
Sarah Louise ShawNewbie
asked in Ask a question.

upgrade sim only

I am looking to upgrade on my sim only to give me more data for less per month. If i upgrade via the app do i keep my mobile number?  My phone can be used for work so i need to keep my number. Thanks

7
Rory
Newbie
2 years ago
canzer
Newbie
canzerNewbie
asked in Ask a question.

Oppo Find X5 Lite

anyone get the oppo find x5 lite yet, is it any good?

0
canzer
Newbie
2 years ago
Khaled Miah
Civilian
Khaled MiahCivilian
asked in Ask a question.

Being charged after cancellation

I cancelled and ported my number to another provided after my contract had ended, I was charged a small amount after cancellation but then have had direct debit payments taken out.  I am due some overpayments back and would rather have it transferred back from ID than have to claim through direct debit reclaim. Is there anyone that can organise that??

1
Rory
Newbie
2 years ago
K
Civilian
katharineforsytheCivilian
asked in Ask a question.

PAC not working

I have been with Vodafone for years. I have my PAC code but the form is issuing an error code even though the code is correct. Please help as I presumed this would be a very straightforward process!

1
Rory
Newbie
2 years ago
V
Newbie
VivT25Newbie
asked in Ask a question.

Viv T

Got a new Iphone 11, with imported number from 3. Iphone keeps saying SMS message not delivered , but does deliver message, but 3 times to my other Android Galaxy S10 phone, also on id. I have tried to reset the number in settings and turn off i message and then turn it back on again, but it will not save the imported number, it keeps defaulting to the number given from id on the sim card. Any ideas or help please.Many thanks.

1
Rory
Newbie
2 years ago
Matthew Oakes
Newbie
Matthew OakesNewbie
asked in Ask a question.

unlock a 2017 id mobile iphone se

i have recently upgraded and want my son to use my old phone with his sim but it will not work needs to be unlocked 

2
Matthew Oakes
Newbie
2 years ago
T
Newbie
tiggercatNewbie
asked in Ask a question.

direct debit

I need some help with my bill and can't find any answers. I have two accounts ,one for me and one for my son. I can't see his as it's on his number. I know how much I am paying for my phone but I have realised that there has been another smaller amount being taken out every month. I don't know what this is for. I thought was for an old account that I had before I upgraded . I tried cancelling the direct debit for this but am now being chased for it . This amount is not appearing on any accounts ,mine or my son's . Can anyone help me please. X

1
Rory
Newbie
2 years ago
H
Newbie
HarveyLNewbie
asked in Ask a question.

Cancelling contract without access to sim card

Hi, I am trying to cancel my sim contract as I don’t use it anymore. I no longer have access to the sim card and I never created an account on the website, therefore cannot access the live chat features and you have 0 customer support on the phone. I do not want to cancel the direct debit as it will ruin my credit rating. I still have any relevant customer numbers etc from the original contract.Please can someone help me, thank you. 

1
Rory
Newbie
2 years ago
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