I've had my mobile for just over a week and it's saying I have used nearly 25gb of data. Ive looked at the app usage in settings which does not correspond. Can someone please explain this to me, its not possible that I've used this in a week watching a couple of hours of YouTubeThanks  

hi, i have problems charging my iphone 13 and need to press the canle upwards for it to charge. i have ruled out cable and plug priblems. will ID mobile change my phone if it is over 1 year since my contraxt start?

Hi, I’ve lost my original SIM card and don’t know how to get it back.I.D have sent 2 SIM cards out which don’t have my phone number on. I can’t activate my old number as it sends a code to the old number.Chat haven’t been any help either.please help, thank you.

When I am in Europe (in countries which are supposed to have free roaming) I cannot use roaming services. On returning to the UK,  iD say that the problem cannot be diagnosed until it happens abroad! Since by definition I cannot contact them when it occurs abroad, I am in a Catch 22. This has happened in different roaming partner countries on different trips.I have just got a new SIM card but Currys tell me that there is no guarantee that this will cure the problem. Has anyone else had this problem please?  I am thinking of leaving iD if another provider can give me some guarantee.

Please tell me how I can send texts to charity to make donations. 

Dear Sir/Madam, I am writing this to get my call recording from 10 july 2025 to 15th july 2025 please. My number is { REMOVED }.Thank you

I have been charged twice since I have made the switch with you and I only made one number 

Hello I’ve recently lost my apple iPhone 17 pro max and I need the Imei number to file an insurance claim. I don’t have the box nomore and can’t find it anywhere.

I have just placed a new order on my account for a 2nd line for my son where can I see the order or receipt or confirmation of my order on my app or account online

Hello everyone. I am planning my weekly meal prep and downloading a few new cooking apps to follow along with video recipes. I was just wondering which food or recipe apps you all use that tend to drain your data the most when streaming videos. I want to make sure I keep an eye on my monthly allowance so I do not run out before my next renewal. It would be great to hear what you all use and how much data it roughly takes up. Thanks...

My data suddenly started running. I’ve been with id for over 3 years and have a 50gb plan. I usually average out 15gbs used, and that’s when I used to drive uber. However now I don’t do uber and don’t use my data. And in a matter of minutes my data ran. I’ve turned off my background data refresh thing and how much my apps use it. Still it runs too quick. help. 

Hi my upgrade phone arrived and I am unable to swap sim as the sim draw on new iPhone 17e not opening . Any ideas on how to open it? ( the old phone sim popped open ok using the tool) 

uk add on data paid but not working

Hi, as per title, I received the port number and ported to a different network all successfully.I have been billed the following month amount which was taken direct debit, as usual, no problem.However, in a chat bot conversation, I was informed I would receive a final bill as I ported over abou5 four months before the end of the ID mobile contract.Will I still receive the final bill soon, or will ID mobile continue to take the monthly direct debit until the original last month on what was the contract?

Hi there uk add on data paid but not working. Showing in account

Block sim

I've just received my new phone but there's no SIM card do I use old one 

Hi. My wife had an existing pay as you go monthly sim. She is getting a new phone through car phone warehouse. She would like to cancel the pay as you go sim and have a PAC code sent. She will remain with ID mobile on her new 2 year contract. Thanks 

I paid an option containing 4 GB of net for my pay as you go sim; I tun out of Internet before the option expired and I need more internet. How do I go about it?

I need my invoice number to claim my free offer

I recently upgraded my phone and it said I could claim a free tablet. When ive tried doing it, it's saying they need an invoice. Could I please have the invoice for the purchase of my new phone sent over please. Thanks 

i want to add new contracti been told after th third bill you are able to add one more contract       

How to get proof of purxhase to claim free gift

Had premium sms messages got charged was to stop them 

Had premium sms messages got charged was to stop them