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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4814 Topics

B
Civilian
behappyCivilian
asked in Ask a question.

Bill cap not available on website version?

I would like to cap my spent after being stung for some calls while in Switzerland. The help seems to indicate “Settings” on the plan web page. I looked at all option but cannot find it or where to do it. Any idea?

1
B
Civilian
44 minutes ago
RickyK
Civilian
RickyKCivilian
asked in Ask a question.

BUGS ALL OVER THE APP

So the app has been down for 2 days and has automatically cut me off as I cannot go on the app to pay, and now there’s a new update where absolutely nothing works…. HOW DO YOU MAKE A FORMAL COMPLAINT? I HAVE BEEN CUT OFF DUE TO NO FAULT OF MY OWN! 

1
andewhite
Legend
2 hours ago
Roxy Stacey
Newbie
Roxy StaceyNewbie
asked in Ask a question.

app not working and wanting to change address

Why I tried to contact live chat in regards to my daughters sim which I set up in my name ect. Chat said my address didn't match. I logged into the account and will not show plan says Ooppps something went wrong. I also can't find a tab to change my address?? I also want to check out new plans but can't do anything 

0
Roxy Stacey
Newbie
3 hours ago
Vicki Miller
Newbie
Vicki MillerNewbie
posted in Ask a question.

Refer a friend reward not recieved

Hi. It’s been over the allotted 90 days and i am still to receive the refer a friend reward. Both me and the person who referred me received the email confirming we had done everything and now just had to wait the time. Thanks

0
Vicki Miller
Newbie
5 hours ago
M
Newbie
MrsKB1982Newbie
asked in Ask a question.

Anyone else unable to log into ID mobile app?

I see this is a recurring issue, but today when I attempt to open the app, I'm diverted to a Web page to "re-register." Upon doing so, I'm asked to add my mobile number, then get an error message "oops, something went wrong." Anyone else? 

36
A
Newbie
6 hours ago
steveTu
Newbie
steveTuNewbie
asked in Ask a question.

Issues with both the mobile app (biometrics) and Web based laptop access

Since the software changeover, I’m having major issues with both the mobile app and the web based laptop access.The mobile app asks me if I want biometric login enabled - but if I try to log in with a fingerprint I get an inane ‘Oops something has gone wrong’ (who designs this stuff? ‘Oops’ really?) message. If I then login using a password, I can at least log in, but if I then try to turn on biometrics from my account, I get the same inane ‘Oops’ message). Using Android 14 on Samsung Galaxy A14. If I try to login from my laptop, it’s completely hit and miss. This morning I get a ‘Let’s Get Started’ message, followed by the email and password (with captcha) login route - but it goes nowhere. It just loops then on ‘Let’s get started’ over and over again OR I get a blank screen. I’ve cleared data/cache and retried - still with no joy. Using Firefox 124.0.2 on Fedora 38.Any idea when this will be fixed?

14
steveTu
Newbie
6 hours ago
Aine Leonard
Newbie
Aine LeonardNewbie
posted in Ask a question.

why is my bill is expensive this month

Why is my bill so expensive normally 40.81 this month 66.73

1
andewhite
Legend
6 hours ago
M
Newbie
MuluxNewbie
asked in Ask a question.

Can no longer text friends/partner in Hungary

I have been trying to text and call my partner in Hungary and it just will not work anymore. Yesterday, trying to call and it put me directly to the ID billing with an automated message telling me my bills are paid. It does this everytime! It is soooo infuriating especially yesterday with some very important issues. Today I still can not. It has never been an issue, for any of my friends abroad until now?

1
M
Newbie
7 hours ago
L
Newbie
Leona Attwater-DunnNewbie
asked in Ask a question.

number swap

My number has swapped over and is showing when I make calls but people can't all me. It just beeps 4 times and cuts them off? 

3
andewhite
Legend
7 hours ago
A
Newbie
ajm83Newbie
asked in Ask a question.

Porting number from ID to ID via third party ... how long between switches?

Hello,  I’m going from an ID sim only to a monthly contract.I understand you have to do a ‘triangle switch’ via a third party network, then switch back. My question is, now I’ve switched from ID to “A.N.Other Network”, how long should I wait before requesting the PAC code and switching to my new ID sim?  Or can I do that right away? Many thanks

3
andewhite
Legend
10 hours ago
T
Newbie
tgets0vNewbie
asked in Ask a question.

Periodically Switching down to 3G.

Hi All! I recently called one of my spare numbers on purpose which I knew was switched off. But I noticed, the signal bars suddenly changed, so I enabled data to see what was happening, it turns out when your calling a switched off or invalid number, iD for some peculiar reason drops the call down to the 3G network instead of staying on 4G/5G. I have completed the same test on iD’s host network, Three and it doesn’t drop down to 3G when an invalid number is dialled. Anyone know why iD does that? SMARTY also doesn’t drop down to 3G.

1
andewhite
Legend
10 hours ago
F
Newbie
FrankieeeNewbie
asked in Ask a question.

Issue logging into instagram

Does anyone else have any issues accessing Instagram on data, when I open the app it gives me a "couldn't refresh feed" ? I'm able to access everything fine on WiFi and all other apps. I'm using Google pixel 8 proI've tried the following - reinstalling app, also not on any beta versions- logging out/in (sometimes this would work temporarily)- restarting phone Appreciate any help!   

2
F
Newbie
10 hours ago
Keily Grove
Newbie
Keily GroveNewbie
posted in Ask a question.

keily

I've paid my phone bill.. but still can't ring or text out.. my bill is up to date.

0
Keily Grove
Newbie
12 hours ago
N
Civilian
NoshinCivilian
asked in Ask a question.

make call issue

Hi I bought new SIM card  my data is working and also I receive msg but I can’t make and receive call  today I replace new sim but same issue plz help me out?

0
N
Civilian
22 hours ago
R
Newbie
RogerP1Newbie
asked in Ask a question.

My next bill payment shows a 3x more than my regilar one?

I've just check my bill for next month and it has leap to £31.**, however, I can't see why?

0
R
Newbie
1 day ago
N
Newbie
Nirav PatelNewbie
asked in Ask a question.

Existing mobile number assigned to someone else while switching to ID using PAC code

Hi there,I just recently tried to switch to ID last week and wanted to keep my existing mobile number which I’m using since last 2.5 years however, unfortunately it has not happened as promised and now I’m struggling to get my existing mobile number back and get this issue resolved. Despite following the instructions provided by ID customer service agents over chats, including obtaining a replacement SIM from a Curry's store and providing my PAC code and SIM card details for activation, my existing number was not successfully transferred to ID Mobile as promised. Instead, it appears that my number has been reassigned to another user, causing immense confusion and inconvenience, as my entire life, including business, personal, school, and banking details, is intricately linked to that number.On top of that despite my best efforts to resolve this matter, including providing transaction details and ID proof, my attempts to seek assistance from your complaint line this morning were met wit

3
N
Newbie
1 day ago
Mo6655335
Newbie
Mo6655335Newbie
asked in Ask a question.

sim swap?

Hi everyone,I ordered a phone on contract via mobiles.co.uk. Unfortunately the phone and SIM could not be delivered. However, mobiles.co.uk have sent a replacement phone and SIM card. How can I get my contract transferred to the new SIM they sent? What information do I need to provide ID?Thank you,

0
Mo6655335
Newbie
1 day ago
I
Newbie
IanDHNewbie
asked in Ask a question.

Angola

Will my phone work when in Angola?What extra charges will there be?

2
I
Newbie
1 day ago
C
Newbie
ChrissyminNewbie
asked in Ask a question.

Cannot access Whatsapp after transferring from Vodafone

I recently moved from Vodafone to ID. At the same time, I upgraded to an iPhone 15 pro. However, when I tried to open WhatsApp for the first time after transferring from my old phone/SIM, it keeps asking to add my number. I did follow the instructions on WhatsApp on my old phone to transfer the chats but the issues seems to be when I try to add my number into the WhatsApp app on my new phone. I’ve tried uninstalling the app from the new phone and reinstalling it again but I just seem to be going round in circles. I’ve also reset the network settings, switched the phone on/off etc. I’ve watched multiple videos on YouTube but nothing seems to be working! I kept the same number when I moved from Vodafone to ID. Has anyone else had the same issues and if so, how did you resolve the issue? 

10
Kash
iD Mobile Employee
1 day ago
D
Newbie
dimbimNewbie
asked in Ask a question.

Mexico coverage.

I am in Mexico. I can receive sms but no calls..I am trying to check what's happening and I am blocked from the app, due to the new mobile app.Also trying to have a live chat to ask for help, live chat is never appearing on the page..Any advice how I can ask for support and why I am blocked to ge calls in Mexico?

6
Kash
iD Mobile Employee
1 day ago
Katherine Beaumont
Civilian
Katherine BeaumontCivilian
asked in Ask a question.

Can text out to recieve PAC

Hi  the reason I switched providers to ID is because I cant text out on my phone. Now Im asked to text a number to recieve my PAC code but i cant. Please help.  Kind regards Katherine

2
Kash
iD Mobile Employee
1 day ago
L
Newbie
Luke ParkesNewbie
asked in Ask a question.

voucher

Hi, when I took out my new pixel 8 a few weeks ago I was told I would get a £100 voucher for currys how do I receive or activate this as I still haven’t got it thank you 

3
Kash
iD Mobile Employee
1 day ago
K
Civilian
Kjdavies63Civilian
asked in Ask a question.

Spending cap

My app will not let me increase my spending cap, keeps coming up with the oops message! 

3
Kash
iD Mobile Employee
1 day ago
J
Newbie
Jason24Newbie
asked in Ask a question.

connection nightmare

I've not been overly impressed with ID mobile but I've persevered with it, but lately I'm having all sorts of connection issues. I have a Pixel 8 Pro but struggling with internet and connecting phone calls (4g and 5g). Also some calls (in and outgoing, phone and Bluetooth) the other person can't hear me halfway through a conversation. It's driving me mad as I need my phone for work.I have reset my network connection but it's still happening.Can anyone help?

0
J
Newbie
1 day ago
BeckyK
Newbie
BeckyKNewbie
asked in Ask a question.

direct debit

I've been trying to set up a direct debit but it's not letting me. I've tried on the app and different browsers but it still won't work. 

2
Kash
iD Mobile Employee
1 day ago
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