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need to block my sim and request a replacement

  • June 25, 2026
  • 1 reply
  • 8 views
R
Community Member

Block sim

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 26, 2026

    Hi ​@Rachelhunter93,

     

    We're sorry to hear that you need to block your SIM.

     

    For security reasons, you'll need to contact our Customer Service team via Live Chat. They'll be able to block your current SIM immediately and arrange for a replacement SIM to be sent to you.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    We hope you're back up and running again as soon as possible.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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