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Community Member
June 25, 2026
Question

my data is running out rapidly

  • June 25, 2026
  • 1 reply
  • 18 views

My data suddenly started running. I’ve been with id for over 3 years and have a 50gb plan. I usually average out 15gbs used, and that’s when I used to drive uber. However now I don’t do uber and don’t use my data. And in a matter of minutes my data ran. I’ve turned off my background data refresh thing and how much my apps use it. Still it runs too quick. 
help. 

    1 reply

    iD Mobile Employee
    June 26, 2026

    Hi ​@Saadmz 

     

    Could you please let us know if you're using your phone as a personal hotspot for anyone in your household?

    Also, are any devices such as a Smart TV, games console, tablet, or other smart home devices connected to your phone's mobile data? This will help us better understand your data usage.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.