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Question

uk add on data paid but not working

  • June 25, 2026
  • 1 reply
  • 1 view
V
Community Member

uk add on data paid but not working

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • June 26, 2026

    Hi ​@vlogan6 

     

    Thank you for your message.

    Could you please let us know the make and model of your phone so we can provide the correct troubleshooting steps?

    Also, have you tried restarting your device? A simple restart can often resolve temporary issues and restore your mobile data connection.

    Once you confirm your phone model and whether you've already restarted the device, we'll be happy to help you with the next steps.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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