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S
Active Contributor
suggsy
Active Contributor
June 18, 2026
Question

Not received final bill

  • June 18, 2026
  • 8 replies
  • 49 views

Hi, as per title, I received the port number and ported to a different network all successfully.

I have been billed the following month amount which was taken direct debit, as usual, no problem.

However, in a chat bot conversation, I was informed I would receive a final bill as I ported over abou5 four months before the end of the ID mobile contract.

Will I still receive the final bill soon, or will ID mobile continue to take the monthly direct debit until the original last month on what was the contract?

    8 replies

    S
    Active Contributor
    suggsyAuthor
    Active Contributor
    June 20, 2026

    Anyone have an answer for this please?

    I thought all people on here worked for ID mobile, but not had any response to this yet, maybe staff could email me or something please?

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 22, 2026

    Hi ​@suggsy,

     

    Once your number was successfully ported to another network, your iD Mobile plan would have disconnected. Your final bill is normally generated and emailed to you the day after your plan disconnects. If you haven't received your final bill, we'd recommend checking your junk or spam folder first.

     

    If you are not able to locate it, let us know so that we can advise of the next steps.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Active Contributor
    suggsyAuthor
    Active Contributor
    June 23, 2026

    Hi Gemma, thank you for your response, as I say I have not received my final bill and have been charged and paid the following month standard bill as per norm.

    So if someone could send/email the final bill please that would be great.

    Or I don’t mind carrying on laying the monthly amount like has been taken regular .

    Z
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    June 24, 2026

    Hi ​@suggsy 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Active Contributor
    suggsyAuthor
    Active Contributor
    June 24, 2026

    Thank you,

    I have replied.

    Z
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    June 25, 2026

    Hi ​@suggsy 

     

    Thank you for your response one of our colleagues will assist you.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Active Contributor
    suggsyAuthor
    Active Contributor
    June 26, 2026

    Hi, still not received a reply from my last question which was:

    Could you please email/post or message my full last bill so it can be addressed.

    This really is taking too long to keep logging into here, very unprofessional way to communicate 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 29, 2026

    Hi ​@suggsy,

     

    I am so sorry to hear that you have not yet had a reply. I will reply to you shortly. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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