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Question

Data

  • June 26, 2026
  • 1 reply
  • 6 views
R
Community Member

I've had my mobile for just over a week and it's saying I have used nearly 25gb of data. Ive looked at the app usage in settings which does not correspond. Can someone please explain this to me, its not possible that I've used this in a week watching a couple of hours of YouTube

Thanks

 

 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 28, 2026

    Hi ​@Rosebelle,

     

    We're sorry to hear you've used more data than expected.

     

    There are a few reasons why this can happen, including apps running in the background, automatic app updates, cloud backups, video streaming, or using your phone as a hotspot.

     

    To help reduce your data usage, you can:

    • Turn off background app refresh/background data for apps you don't need.
    • Use Wi-Fi for app updates and cloud backups.
    • Enable your phone's data saver mode.
    • Reduce video streaming quality where possible.
    • Check your phone's data usage settings to see which apps are using the most data.
       

    If you'd like us to take a closer look at your usage, please contact our Customer Service team via Live Chat, and they'll be happy to investigate this further with you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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