Hi ​@Melcb76, 

Thank you for getting in touch. We’re sorry to hear that you’ve lost your SIM. 

We’d be more than happy to assist you with getting your number back. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks, 

Anneline

It’s still not sorted. Please help, thanks

Hi ​@Melcb76, 

We’re sorry to hear that the issue hasn’t been resolved. 

We’ve sent you a private message to look into this for you. Please click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

-Anneline

I received my SIM card and it has set me up a new mobile number when I requested to keep my original phone number 

Hi ​@KeiraG,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

I've lost my sim card but I dont know the phone number as I've never put the sim in the phone 

Hi ​@Okruger03,

I am so sorry to hear that you have lost your SIM card. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
 
 
Once connected, simply explain your request and an advisor will assist you further.
 
 
Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team